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Business Profile

Moving Companies

Joe Gardner & Sons Local Movers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NEW !!!!DO NOT USE THIS COMPANY!!!! If i could give them ZERO STARS, I would!! This is, by far, THE WORST moving company I’ve ever used. They were rude, they charged my fiancée and I $300 more than they quoted us, with no extras, they just threw on $300 extra dollars. Then, they destroyed our TV (see pictures) and said they WILL NOT do anything because “THEY BELIEVE”, they didn’t do it. We’ve asked for the owner to call us several times and we have been ignored every time!!! I told them we would get our attorney involved and the man who was the secretary said, “do what you gotta do”. I want them to be reimbursed for the original cost of the TV ($1400.00)

    Business Response

    Date: 10/16/2023

    To whom it may concern,This is an unfortunate circumstance, and we send our sincere apologies to the customer if they were not satisfied with the service provided. The TV mentioned in the complaint was placed in storage prior to this move by someone other than our company. We can say confidently there was no damage that occurred in our moving truck from the storage unit to the customer's home, there was no physical damage to the TV. If this was damaged while being transported there would be physical damage. We cannot take ownership of someone else's fault. There was no other damage reported during this move. As soon as the TV was carried into the customers resident they immediately plugged in and said it was broken. Its highly unusual for a customer to immediately check 1 item and 1 item only. We did speak to the customer verbally via our home office, in which our employee endured vulgar language, which is not acceptable, and we chose to end verbal communication at that point. As far as the additional $300 they are reporting, this is untrue. They were charged 4 hours of service and 1 hour of travel time, the travel time is standard per DOT regulations and disclosed on all jobs. We charge an hourly rate of $150, which is also disclosed and written on our job sheets. The 5 hours total comes to $750, and this is what was charged.Thank You!

Joe Gardner & Sons Local Movers is NOT a BBB Accredited Business.

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