ComplaintsforClowns.com, Inc.
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 28th 2022 I hired Clowns.com for my daughter's birthday party. I had to pay the balance of $277 before they would start and used the Venmo app which one of the clowns said would be easiest. After I pressed send to transfer the money, the clown said she still didn't see the transaction so I told her I would send it again, which I did. Right after I sent the transaction again, she told me it went through twice. I said, ok so just send the money back. The clown went on to say that the office is closed for the holiday weekend and I should call the office on Tuesday and would be able to get my money then. On Tuesday 5/31/22 I called the company and was told I had to fill out a form requesting a return and I would be contacted. As of today 6/3/22, I still have not been contacted and every time I call the company, I am transferred to customer service and no one answers. I have proof of my transactions.Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In mid-March signed a contract and paid a $100 deposit for an entertainment package for an event 5/7/22. A week after paying deposit and signing contract I was notified by the company they could no longer provide the entertainment and would refund my deposit. I was told **** days. It is not 5/18/22 and after repeated phone calls to the company and being told another **** days, another 3-5 days I still have not received refund.Customer response
06/29/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Clowns.com, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*******************************Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After booking a kid's bday party for a specific date and time, I was contacted 11 days later (4 days before the event) by clowns.com. Was told they unfortunately can not accommodate the agreeded upon time in our contract as there has been an emergency on their part. They offered a later time but that didn't work for us. The representative offered a full refund of the deposit and recommended I reach out to a sister-company for booking. The associate said he couldn't reach a manager to approve the refund at the moment but would call me back shortly with the approval. After booking with their sister company, I received a phone call from clowns.com that they can now accommodate the previously agreed upon time. I explained that I would need the refund, as promised because I already booked with their sister company. Associate refused to refund the deposit and even suggested I cancel on the other company. He did not answer future calls to his direct line, always sent the calls to voice-mail. I put in a ticket for a complaint with clowns.com, not call recieved yet. I've sent an email to them, no response. They told me they can't accommodate me, promised a refund, and then decided they can but it was too late. They aren't refunding the deposit.Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 1st I booked 1 character for a birthday party to take place on December 4th. I had a signed contact and left a deposit. Three days prior to the party I started getting phone calls and messages stating they could not send just 1 character and I was required to upgrade to a bigger package of several entertainers. No managers were ever available. I said no to the larger package as I did not have space or the time for more. I have a signed contract for 1 character and booked this 2 months ago. They could not confirm what they were going to do to fix their logistical problem of "the characters traveling together" that day. Two days prior they could not tell me if my character would be coming so I asked for a refund. I never got to the refund and they never even followed up or apologized. After seeing the reviews they have done this to many people. This is fraud and they should be shut down.Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted with Clowns.com to rent a bouncy castle for a family party taking place ****pm on November 20, 2021. The bouncy castle was supposed to be delivered on November 19. It never showed up and they never called. After many phone calls and false promises that the item would be delivered before our party it showed up at 12:25pm on 11/20, almost 2.5 hours late for our 4 hour party. Have been promised multiple calls from a manager to rectify the situation and have received zero calls back. By the terms of our contract we are owed a refund for their non performance. They are ignoring our calls and we have not received a refund.Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked entertainment with clowns.com for 10/31 and paid a deposit of $200 and was told the balance of $530 plus $60 tip was due the day of my event either with cash, zelle or cash app. I made the payment 330pm on the day of my event 10/31 as instructed via zelle and was told the payment didn't go through and I would need to pay cash before the entertainers begin. I paid $600 cash to the entertainers but then found out the payment did go through at 422pm the same day. They still took my cash. The next day I contacted my bank and the company. Clowns.com told me they would credit me back via zelle after 12pm when the manager comes in. Nothing was done. I called again the next day 11/2 and was told a ticket needs to go in showing they received the cash from the entertainers whom I also contacted and told me they wouldn't have been able to proceed with entertaining if they did not receive cash which they notified the office. Then I was told someone needs to come in to count the cash first. Its day 4 and I'm getting the run around and still have not been credited. I paid a total of $1400 to clowns.com for a birthday entertainment. I'm still waiting for them to credit me back my $600Initial Complaint
09/17/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter picked a pink castle bouncy from clowns.com. On the day of the devilry I received an old beat up bouncy that was crooked, had holes in a mesh and very dirty. I called to complain immediately, ****** told me that they can have the bouncy swapped tomorrow if I pay a full balance, which I did. Nothing happened the next day. I must of called clowns.com more than 10 times. I've spent on hold for over an hour probably and nothing... no manager. And yes, she will call you back and she never did. Then I sent an email to Cust service...finally ******* ***** (the manager) emails me 09/10/21 requesting pictures of "damaged" bouncy & not apologizing for not delivering what I ordered. I answered and silence! I left vm on 09/15/21, she called saying that she didn't get my email and couldn't hear my VM but then she knows where the holes were, so I caught her in a lie. Whitney offered my a partial refund but I want a FULL refund for services I didn't get. She is the worst manager.
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Customer Complaints Summary
20 total complaints in the last 3 years.
6 complaints closed in the last 12 months.