Reviews
Customer Review Ratings
Average of 5 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromConnie K
Date: 12/09/2024
5 starsI want to thank Robert, Bryan and Alison who were professional, friendly and most of all patient with me. They made my move to Puerto Rico easy and less stressful. The poor guys and ****** trucking who delivered my goods had to travel two flights of stairs, but International Sea and Travel kept their word on door-to-door moving included. If I ever need them again it would be my pleasure. Thank you again! Happy Holidays ????Review fromAndrew B
Date: 11/15/2023
1 starAndrew B
Date: 11/15/2023
USE WITH CAUTION! Five companies handled our furniture from the ********* to ********* which arrived ********, damaged, or missing. Do not take out insurance through this company; it protects the company from liability, etc.
International Sea & Air Shipping
Date: 11/28/2023
Dear ******,We are sorry to hear that certain items arrived damaged or were missing from your shipment. I can assure you that we have thoroughly investigated the situation with all involved parties.International shipping is very complex and requires various entities to facilitate a move from point A to Z. One of the five companies you cite include "Navis ************* whom you contracted separately from us to handle the Custom crating of certain high value items. Prior to your pickup, we explained that we could only offer ******************** for these particular items since they were not professionally crated by us. Your contract also stated we were not responsible for crating of these items. You took All ************** for the rest of your shipment, which offers more extensive coverage as we have control over the packing/wrapping. We provided you with the ****************** of both insurance options.I would like to add that you received a Settlement Claim from our insurance provider in the amount of $5,396.65.Regarding the items that arrived ********, please know we have no reason to ******* your valuable possessions. We would be working against ourselves; putting your possessions and our company in jeopardy while compromising the condition of your items and our reputation. You were informed by our office that the Chandelier's wooden crate was removed by Customs in ********* as part of their inspection process. Unfortunately, these matters are out of our control and we cannot alter Customs procedures. Ultimately, we apologize for any inconveniences you experienced while using your services. However they did not result from any intentional wrongdoings or matters within our control.International Sea & Air Shipping
Date: 11/28/2023
Dear ******,We are sorry to hear that certain items arrived damaged or were missing from your shipment. I can assure you that we have thoroughly investigated the situation with all involved parties.International shipping is very complex and requires various entities to facilitate a move from point A to Z. One of the five companies you cite include "Navis ************* whom you contracted separately from us to handle the Custom crating of certain high value items. Prior to your pickup, we explained that we could only offer ******************** for these particular items since they were not professionally crated by us. Your contract also stated we were not responsible for crating of these items. You took All ************** for the rest of your shipment, which offers more extensive coverage as we have control over the packing/wrapping. We provided you with the ****************** of both insurance options.I would like to add that you received a Settlement Claim from our insurance provider in the amount of $5,396.65.Regarding the items that arrived ********, please know we have no reason to ******* your valuable possessions. We would be working against ourselves; putting your possessions and our company in jeopardy while compromising the condition of your items and our reputation. You were informed by our office that the Chandelier's wooden crate was removed by Customs in ********* as part of their inspection process. Unfortunately, these matters are out of our control and we cannot alter Customs procedures. Ultimately, we apologize for any inconveniences you experienced while using your services. However they did not result from any intentional wrongdoings or matters within our control.Review fromIreland S
Date: 07/28/2023
5 starsIreland S
Date: 07/28/2023
So far, we have had a great experience with International ********* for our International move from ********** to *****. The company including ****, *******, and ****** have been very helpful and accommodating for all our needs during this large move. ****** was extremely helpful arranging our pickup from two separate addresses and his crew overseen by ***** were very impressive with their efficiency and experience packing!International Sea & Air Shipping
Date: 07/29/2023
Dear ****************** Thank you for your comments.International Sea & Air Shipping
Date: 11/16/2023
Thank you very much, Ireland, for the positive feedback!Review fromWilliam M
Date: 03/23/2023
5 starsWilliam M
Date: 03/23/2023
**************** From initial contact through the delivery of our items to Ireland, the service was excellent. They were quick to respond to any/all questions throughout the process. Collection of items in ****** was quick and professional, arrangement and delivery of items in Ireland was also quick and professional. All paperwork was handled by the company. They were kind enough to place all items in the appropriate rooms throughout the house. No items were damaged during transport. Could not have asked for a better and more supportive group to help with our move.International Sea & Air Shipping
Date: 11/16/2023
Thank you very much, *******, for the positive feedback!Review fromEmil G
Date: 03/22/2023
5 starsEmil G
Date: 03/22/2023
I used them two times within the last year and everything was great! Right on time, courteous and accommodating. I would use them again in the future!International Sea & Air Shipping
Date: 03/23/2023
Thank you for your positive comments. It was a pleasure serving you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.