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Business Profile

Collectibles

Big Apple Collectibles Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

This business has 2 alerts

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Big Apple Collectibles Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Apple Collectibles Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 326 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a huge order of funko pops from this business, they say they are to busy to answer emails and no phone to call them.I bought over $260.89 worth of funko pops.,I have received one pop out of all of them.They say they can't do refunds and that I don't understand at all.They are scamming left and right just to say they shipped orders when they only shipped not even half the orders.

      Customer Answer

      Date: 05/15/2023

      I purchased the Funko pops as preorders on 5/22/2022

    • Initial Complaint

      Date:04/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had pre ordered 7 funko pops from them back in march of 2022. They had an estimated release of Nov 2022. this transaction about 130$. I had tried to reach out a couple times in January, February and march to have this order canceled and I have always gotten the same email regarding high volume of orders during the holiday season and never a response back. I later received an email from them stating they were closing their doors and that we would have to reach out to our banks to initiate a cancellation if we wanted one. which i did and do. So i reached out to my bank. get my money back and here I am with an email for the pops, stating they have a shipping label and are preparing to ship.

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on november 4th for 5 Funko pops (Figurine), totaling 97.92$ USD (138$ CAD). Nothing has been received as of yet. I have an order number and was able to check the status here and there until march 2022, when it seemed the information for my order was wiped out. I attempted to contact the business by email, inquiring about the status of my order and asking them for a full refund is they were unable to provide me with information. I have received no response. As of April 2023, it seems the company has gone out of business and have put a message on their website suggesting us to contact our financial institutions if we would like to get a refund. I have contacted my bank and have been denied a full refund since I cannot prove the estimated shipping date that was provided to me via the business' website. I am unable to get any information about my order through the website. It seems like thousands of customers are in the same situation.My ideal resolution would be a full refund of the amount payed for the order.

    • Initial Complaint

      Date:03/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a product on 11/1/2022, as of the current date. Only updates are a moving date of expected items in stock. Have tried to email the company only to be greeted with the following email information. 2/20/2023 We are experiencing an unprecedented rush of orders for the Holiday season as well as a huge influx of products to fulfill many customers orders. For the next 30 days, customer support will be unmonitored, as we have moved all of our customer support personnel to the warehouse to help fulfill orders.This is unacceptable at any level. I do not care what their policy is, this is theft based on the sheer amount of complaints this company has.

      Customer Answer

      Date: 04/07/2023

      At this time, I have been contacted directly by Big Apple Collectibles Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:

      Business claims to be going out of business, sent in a mass email.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/26/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, #******, on 9/3/2021 for $89.94 with this company and have yet to receive my order, though my card was already charged for the full amount when the order was placed. I understand that the company has experienced some uncontrollable delays with this particular item - my issue is not with that. The issue is that I know of multiple people who placed their orders for the exact same item AFTER mine who have already received their orders, despite the fact that the company has stated that they fulfill orders in the order in which they were received. This has led me to believe that my order may have been accidentally skipped and forgotten about by the warehouse. This is further supported by the company's "My Order Status" page, which allows you to enter your order number and see the order's status - order numbers appear to be sequential, and incrementing order numbers immediately following my own shows that ALL of the orders placed around the same time have been shipped out except for mine (the item was a high-demand exclusive to their website and I ordered just as it released, which makes it reasonable to assume that many of the orders placed around the same time were for that item). I have emailed the company 6 times now within the last month, asking for someone to check on my order with the warehouse to make sure that it hasn't slipped through the cracks, and the company has not given me any indication that they have checked to make sure the order wasn't missed. The first 4 emails, the company responded with generic, copy-pasted responses which did not address my question (2 of the generic responses were exactly the same, word for word), while the company has not even answered my most recent 2 emails. I just want someone to check on my order with the warehouse to make sure that the order wasn't forgotten about - I am NOT looking for a refund at this time, I just want to receive the item that I ordered.

      Customer Answer

      Date: 09/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:05/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9-26-2021. Transaction: $93. Order number ****** I made a transaction and was told once all the items were received at the warehouse it would be shipped. Instead the orders said they were filled but the company has refused to send them. Months have gone by with no shipment or even an updated status I have asked multiple times about them and received the same copy and pasted misspelled response that it would be shipped and that the warehouse manager will express ship it but still nothing. I cannot receive a refund in full only a gift card which I do not want seeing as though l havent even received my first purchase

    • Initial Complaint

      Date:04/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a pre-order of two items at Big Apple Collectibles on 4/20/2021. The initial orders were to arrive in their warehouse in October 2021 and December 2021, neither would ship until both arrived at the warehouse (as their policy stated). The items arrival continue to. be pushed back another 5 months. I have been charged over $230 dollars and no items ***** been delivered. I just want my money back at this time. I am unable to dispute the charges with my bank due to it being a year after purchase.

      Customer Answer

      Date: 04/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    Big Apple Collectibles Corp. is NOT a BBB Accredited Business.

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