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Business Profile

Shoe Repair

Tony's Shoe Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Complaints

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Complaint Details

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  • Initial Complaint

    12/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Took 3 pairs of summer sandals . I had to pay $95 up front (8/28/24). They would call me next week for pick up. No call. I called in September, October. Same thing , they would call me next week. I called a third time. Waiting for materials. Hopefully next week. Call in November. Voice Mail. Did not respond. And last week. Voice Mail. No response.

    Business response

    01/06/2025

    BBB spoke to the business and the following was relayed: We are finishing up her ************* now.  We're waiting for materials to come in.  We should have them done shortly. 

    Business response

    01/06/2025

    First of all, Kevin I’m not a member of your Better Business Bureau second of all her stuff has been ready since the end of October and she had the option to come in to pick up her other two repair jobs she refused  and on our door and on the bottom of The ticket  says that we will call or text you when you Repair is ready for pick up. She got a call, but the caller ID shows that we’re in Spencerport where were in Fairport I’ve been on the phone company for a couple years about that and she’s told  some orders  may takes longer on the ticket you wait for the phone call or text. Her stuff been ready for a while. It’s been seen on my shelf. I should charge her five dollars a monthly storage fee. 

    Customer response

    01/06/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and while the man is lying and the solution is NOT satisfactory to me, I would like my summer shoes back.  And even September was too long when promised in a week.find that this resolution is satisfactory to me.   Regards,  ****** *****

  • Initial Complaint

    06/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I dropped my 3 pairs of shoes off June 9, 2023. I got 2 of the pairs back, however my 3rd pair has taken a year. I have called weekly to check in on the status of my shoes and every time the lady says that the soles are coming from Germany and they aren’t in yet. I asked if I could pick up my *********** straps and get a refund ($95) she said it would only be for store credit.

    Business response

    07/12/2024

    BBB spoke with the business and the following was relayed: We are waiting for a delivery from out of the country.  As soon as it arrives, we will complete the repair.  The repair is already in progress, we just waiting for the delivery- which is out of our control.  

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A

This business is not BBB Accredited

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Businesses in this category

Years in Business: 10

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

66 N Main St

Fairport, NY 14450-1599

Visit Website
(585) 388-0143

Customer Complaints Summary

2 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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