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Business Profile

Cemetery

Pinelawn Memorial Park
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pinelawn Memorial Park's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pinelawn Memorial Park has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i paid pinelawn for a cemetary plot about 10 years ago they sent me a partial refund and kept about a $300 balance i decided i could not use this plot it was out of my area they said they kept part of my payment in case i changed my mind i will not i need the balance returned now i am 71 with limited funds i have emailed them multiple times with no response the account would be under ***** ****** or ****** ****** my prior name i changed it back to my American name awhile ago

      Business Response

      Date: 03/03/2025

      Good Morning,

      On March 30, 2020 *** ******* requested to cancel her account with ********************** per terms of the contract.  According to the contract, Pinelawn will keep up to 20% of the total purchase price of Property(s) as sales, administrative, ministerial, and processing expenses for Purchaser's failure to fulfill the agreement.  At the time of *** ******* request, the account was cancelled, and she received a refund in the amount of $1,527.  It is my understanding that *** ****** is looking for an additional refund from the 20% that was retained by Pinelawn.  I have left two voicemails for *** ****** to discuss and I am waiting for her to return my call. 

       

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I brought plots some years back, just for the 2 of us. He passed away about a year ago, and due to financial constraints, had to have him cremated. I too will be cremated.When I called back in January or so, I was told Pinelawn reserves first right to buy back the plots, and I would be hearing from them. I never did.As such, I contacted Pinelawn again last week, only to be told that they have no idea if/when they would get around to buying the plots back from me.They offered nothing whatsoever, I want this complaint logged against them, and I want reimbursement. Heck of a way they are running a business - lying to people, and I have read the other complaints so you see there is a pattern here.

      Business Response

      Date: 11/09/2023

      This matter has been resolved.

      Thank you,

      *******************************

       

      Customer Answer

      Date: 11/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved yet, only because i do not have the check in my hands.  Yes, they have contacted me, and we are working together towards a positive outcome

      When i have the check cleared, i will indeed agree to this issue being resolved.

      thank you!

       

       

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has sent numerous unsolicited mailings to my address. I would like these to stop.

      Business Response

      Date: 04/20/2023

      Good morning,

       

       I have forwarded the name and address to our mailing house to have removed from our mailing list.  The mailing house has confirmed that the name and address are now removed.

       

      Sincerely,

      *******************************

       

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im consistently getting mailings, though I know its inevitable but I dont wish to be reminded. Its junk mail to me and a waste of paper. My **************** also get this ****.Make it stop!!! Please!

      Business Response

      Date: 09/01/2022

      Good Afternoon,

       

      Today. I sent an email and left a voicemail for ************ advising her that I received her complaint regarding the recent advertisement she received from us and that I have forwarded her name and address to our mailing house instructing them to remove it from all future mailing lists.  I left my contact for ************ if she would like to speak with me so that I could address any questions or concerns she may have.

       

      Regards,

      *******************************

       

       

       

    Pinelawn Memorial Park is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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