ComplaintsforRomano Ford Of Fayettville
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
See attached letter dated 9/20/23 sent by e-mail and by letter to Elena Ford outlining my frustration and complaint for failure of Ford Motor Co, and Romano Ford to deliver the Ford ******** purchased on 11/11/21. I have called the owner of Romano Ford and spoke to the Sales manager and salesman and no one has given me a date when I can take possession of the 2023 ******** that arrived at Romano Ford on 6/1/23.Business response
12/13/2023
Called business and spoke with Mr. Hourigan and this was relayed:
Unfortunately, we understand the consumer's frustration, however, we do not have any control over the manufacturer's recall. We advised the consumer of this issue with the manufacture and we can only wait until we hear from them. The consumer can always cancel the sale and receive deposit back or wait until we hear from Ford.
Customer response
12/15/2023
Romano has not stated what efforts they have made to get the part needed from ford motor co or why it has taken over 5 months to get the part or why it has been over 2 years to get a truck purchased over 2 years ago. My complaint has not been resolved. *** *****Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our 2021 ford explorer radio stopped working so we brought it to our local ford dealership to fix because it is still under warranty. We dropped it off on September 22, 2022. They said it would take a week or two. It is now November 29th and we do not have our car back yet. It was one excuse after another. Then when they wanted to give it back we noticed that whatever tech worked on the car had gouged huge scratches in all the panels around the car. After speaking with a manager they verified that they damaged the vehicle and would order new panels. Well that was two weeks ago. We just want our car back. Very unprofessional call representatives and lie after lie from service men from when the car would be done to just calling us back when we would call for an update.Business response
12/01/2022
Hello all,The vehicle was here for an extended period of time due to the ACM being on back order and the repair was extensive as we also had to replace a harness with ACM. Mike F***** and Taylor H**** sat down with Mr ******** this morning and we agreed and are taking care of the trim around the driver front seat as a goodwill to the customer. this matter has been resolved.Murad A****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.