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Business Profile

Auto Body Repair and Painting

Cross Island Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cross-island collision did repairs on my car ****** CX-5) between March 8th and March 19th. It was brought there by **** ****************** ********, after the latter backed into my car on the morning of March 8, 2024. I was not at the scene of the accident, but my sister, ******* ********** wife, notified me hours after the accident. I was assured that the parts and mechanics that will be used will be certified. The following week, my wife called Cross-Island Collision and spoke with ***** *****. He confirmed that they had my car and were making repairs. He told her that there was damage to both the body and the engine components. The mechanic was also unaware of any specific requirements for repairing a leased car. My wife requested that a list of the repairs being performed be emailed to me.Another couple of days passed, and I did not receive any information. When I called again, I was transferred to **** ********. **** proceeded to tell me that it was none of my business what was happening to my leased car. He claimed that as a licensed dealer, he and ***** of Lodi actually own the car, not me. I demanded to know if my car was being properly repaired, but he refused to give me any information. He explained that he was using cheap parts in my car to save his brother money and told me to return the car when the lease ended without telling anyone that it had been damaged. He said that in this way, the damages would be passed on to whoever buys the car after me.When the car was repaired, it was left in my sisters driveway, and she refused to give me the keys in person. My father was used to drop of the keys at my apartment.Since then, I have tried to contact Cross-Island Collision, ****, and my sister numerous times. My goal is to find out what has been done to my car and whether the repairs were properly performed. If they were not, then I should be compensated.

Cross Island Collision is NOT a BBB Accredited Business.

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