Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact dribble ups support numerous times to cancel the service. All I receive is a link to cancel the service through the App Store. It is not in my list of active or inactive subscriptions. All I want to do is stop being billed for a fraudulent service. They are no help.

  

  Business Response

  Date: 02/28/2025

  We understand how frustrating this situation must be. Since the Membership was activated through an ***** account, we unfortunately dont have access to manage or cancel In-App Purchases. If the subscription isnt appearing in your list of active or inactive subscriptions, its possible it was created under a different Apple ID. We recommend reaching out to Apple Support for further assistance in locating and canceling the subscription. Let us know if you need any additional details from us to help with the process.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Dec 2025, with the the charges were hidden as a different name than the company to disguise the charges. Wasnt informed I was being charged. Stole my money.

  

  Business Response

  Date: 02/25/2025

  Were sorry for any misunderstanding about your purchase. Dribbleup Membership payments are always listed under Dribbleup, and we make sure to communicate these details at checkout and in the confirmation emails. I see that youve already worked with **************** to resolve this, but if you have any other questions, feel free to reach out againwere happy to help.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this DribbleUp Basketball and didnt know about the service was a cost so I contacted customer service before the ball a day or so after before the ball was out for order and to cancel and I wanted to send the ball back they never sent me a return Label and they are taking money out of my account without my per mission I want to return this dribble up Basketball and for them to stop taking money out of account they owe me Dec ******* they took out $38.51 & $16.99 on Dec. ******* & Jan. 18, 2025 Ive sent messages and I want my money back I am on a fixed income and taking care of my disabled Veteran husband and they wont give me my money back please help us.

  

  Business Response

  Date: 01/27/2025

  Thank you for reaching out. We understand your concerns and want to assist you further. Based on our records, you contacted us once via chat, where we informed you that we were unable to locate a purchase under the email address you provided. Unfortunately, we did not receive a response after that interaction.

  
  To help resolve this matter, we kindly ask that you provide the email address used for your original purchase. This will allow us to locate your account and address your concerns regarding the Dribbleup Basketball and any related charges.

  
  Please feel free to reach out to our Customer Support team via chat or email at **********************************************************. Our team is available daily from 8:00 AM to 11:00 PM EST, and were here to assist you.

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel this membership, but the company has refused. It has never been used and we attempted to cancel it immediately and they have kept charging us for almost 36 months. Today speaking with an offshore team member, they finally said that they could issue a refund but for only 30 days and maybe 60 days. I request the full amount; it is shameful that accompany would accept revenues from everyday people that are ill-gotten. We have never used this product.

  

  Business Response

  Date: 01/13/2025

  Thank you for bringing this to our attention. We value the opportunity to address your concerns and clarify the situation.

  
  After reviewing the details of your account, we confirmed that the purchase was made by another authorized user connected to your account. Although the email used to contact us was different from the one associated with the purchase, our **************** team was able to locate and cancel the Dribbleup All-Access Membership based on the information you provided. At no point did we refuse to cancel the Membership; we simply needed accurate details to identify and address your request.
  

  As part of our resolution, we have already processed a full refund for all charges. If you have any additional questions or concerns, please dont hesitate to reach out to our **************** team, who are available every day via chat or email from 8:00 AM to 11:00 PM EST.
  

  Thank you for giving us the opportunity to make this right.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the app several years ago. In January 2022, I requested that our membership be cancelled. At that time they said they couldn't locate our account but they continued to charge our bank account every month. I have made the request to cancel several more times and disputed it with my bank, but the charge keeps occurring each month. I just want the membership cancelled and to not be charged any longer. How can they not know who/how they are charging? Here was a response in January of 2022, "I found the order and username, but not the membership. Let us know if you'd like us to check any other emails."

  

  Business Response

  Date: 11/04/2024

  Hi there. Ive reviewed your correspondences, and weve been unable to locate an active Dribbleup All-Access Membership associated with the information provided. Additionally, it appears that our recent emails to you have been returned, indicating that our messages may be blocked on your end. To help us assist you further, we kindly ask that you unblock our email address or provide an alternate email address so we can continue searching for your account and resolve any issues you're experiencing. Were committed to addressing your concerns and appreciate your cooperation in helping us to do so.

  Customer Answer

  Date: 11/12/2024

  Attached are some of the transactions from our bank account.  

  

  Business Response

  Date: 11/14/2024

  Hello, we apologize for any inconvenience and understand your concern. Unfortunately, weve been unable to locate your membership using the information provided. It seems a different email address may have been used during your initial purchase. Additionally, our recent emails to you have been returned because our messages are currently blocked. To help resolve this, please consider unblocking our email or reaching out to us from an alternate email address. Were here to assist and look forward to helping you. Thank you for your understanding.

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the dribble up basketball and baseball glove around Christmas of 2023. Since this purchase, I was initially charged ***** on 1/25/2024 for a membership which I paused immediately because the ball was not even out of the box yet. I paused the membership for 3 months, I again was charged ***** on 5/25/2024. I have tried reaching out to them and contacting them to understand why I was charged again even though i paused my account and the original ***** should be put towards my first month of use. I have been unsuccessful contacting the dribble up team via messages, and I am constantly directed to the membership settings to either pause or cancel the account. I was again charged on 6/25/2024 and 7/25/2024. I have cancelled the account but have no recourse of action to try an obtain a refund. Company does not cooperate in any way to get this issue resolved, i am constantly redirected to account settings.

  

  Business Response

  Date: 07/25/2024

  Hi there, I've reviewed your account and see you previously paused your Dribbleup All-Access Membership for three months. After that period, your membership access and payments resumed. Your membership remained active until canceled. I see you've been in contact with us. Please message us directly if you have any additional questions or want to review your account further.

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dribble up *** makes it impossible to cancel their membership. They sent me to a website that doesnt get back.

  

  Business Response

  Date: 05/03/2024

  Hi there, I'm sorry that you were experiencing an issue with the Dribbleup Membership portal online. I see once we manually processed the cancelation and sent a confirmation three minutes after you notified us about the issue. Please let us know if there's anything else we can assist you with.

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made initial purchase for $112.00 on 12/19/23 for set of hand weights, basketball, soccer ball & stand. Did not receive the stand and emailed them. Did get one shipped.On 12/30/23, was charged $16.99 membership fee which provides unlimited live online sessions for all sports.Emailed them on 1/3/24, after this charge was withdrawn and requested this membership fee be cancelled and the $16.99 be refunded.Received confirmation by email of 1/17/24 that my membership was cancelled and that I should see this refund for $16.99 reflected within a few days. Now 3 months later still have not been able to receive this refund!What complicates this non-refund issue, is the Debit Card used for these charges in December 2023 had to be closed in January by my bank, Valley Strong CU, due to fraud attempts to my account. A new Debit Card account was opened in January. Dribble up says they can only refund back to this now closed Debit Card and have attempted several times but my bank repeatedly declines the transaction. Have spoken at least 5 times now with my bank, Valley Strong CU at **************, and they say that DribbleUp must enter the Authorization Code originally used for this transaction and it would process correctly. My bank even provided me with the code to provide to DribbleUp!. Code was ******. DribbleUp insists they can not enter this Code and that my bank needs to reactivate my closed Debit Card in order to refund this charge. My bank says they can not re-open a now closed account due to fraud attempted and that this company must be able to submit this refund by using the Authorization Code originally used. I asked DribbleUp for a phone number so my bank could speak to them directly but was told they didnt have a phone number? I then asked for a paper check in lieu of a credit, but was told they cant refund by issuing a check!Want to finally get this refund due me for $16.99!!Would you please intervene on my behalf in resolving this issue.Thank you!

  

  Business Response

  Date: 04/17/2024

  Hi there, I'm sorry for the inconvenience but we are only able to process refunds to the original form of payment. We also don't have any option to enter an authorization code as you referenced. You can contact us directly if you have any other questions. We're available through email and chat every day between 8a-11p ET.

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I, *********************************, am responding to your email and am requesting to have my rejection entered into this case for me.  Still have not received the refund due me from DribbleUp, Inc.
  
  *********************************
  

  
  

  
  
  
  
  
   
  

  

  Business Response

  Date: 05/13/2024

  Hi there, I'm sorry but as we've been explaining the refunds are being rejected by your bank and/or processor since the payments are beyond 6 months. Unfortunately, this is beyond our control. We're happy to reattempt the refund at any time but we only have the option to refund to the original form of payment and do not have the ability to "enter a code" as you've referenced. If you have additional questions or would like us to retry the refund please contact us directly.

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I purchased a DribbleUp package that included a ball and introductory downloads as a gift. I also signed up for a monthly subscription at a charge of $16.99 a month for additional downloads, with the understanding the subscription could be cancelled at any time.I attempted to cancel the subscription today by calling their service at ************. After spending close to two hours on the phone, it became clear that something was amiss. Rather than just letting the charges cease, they insisted on "crediting" me. I don't have a debit card, so I was instructed to go to my Venmo account and was supposed to transfer the amount in there to a "*************************************", the "supervisor". I refused to continue the process but know I will continue to be charged $16.99 a month indefinitely. I don't know how to resolve this situation and any help you can provide me would be hugely appreciated!

  

  Business Response

  Date: 04/11/2024

  Hi there, I'm very sorry to hear about your experience. Dribbleup only offers email and chat support at this time. I'm not sure who you spoke with but we do not offer phone support and that number is not affiliated with our business. I would suggest that you followup with your bank or Venmo to notify them of the situation.
  
  I did find an email request from you to cancel your Dribbleup All-Access Membership and it was processed. You should have received a confirmation of the cancelation from Dribbleup. Please contact us directly if there's anything else we can help you with. You can reply to the previous email you sent. Again, the number you mentioned is not associated with Dribbleup. I hope you're able to resolve that matter with your bank or Venmo.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this ball as a Christmas present and it specifically asks you if you want a membership and i selected no. I am reviewing my bank statements from the last 6 months and they took the purchase amount for the ball to be shipped. Then right after Christmas they started taking ***** out 28th of Dec, Jan, Feb. Most recently, they have attempted to take March out, even after i left a message in their "voicemail". After reading the reviews on here it seems that only you CAN get a hold of them. So, thank you.

  

  Business Response

  Date: 04/10/2024

  Hi there, I'm sorry for any misunderstanding with your purchase. The Dribbleup All-Access Membership is required with all purchases. The option you are referring to was the ability to delay the Membership until Christmas Day which is available during the holiday season. The Membership is communicated on the website product pages, during checkout, and in a separate confirmation email. Dribbleup Customer Support is available through email and live chat, I'm sorry but there's no phone support. We'll have someone reach out to you directly to further discuss your account.