Business ProfileforAirtekk

Purchased the following ***:UNI-STAGE3-KT STAGE 3 KIT 2018 JEEP CHEROKEE SRT TRACK HAWK 4 AIRTEKK AIR STRUTS Ship Date: 01-Sep-2022 Tracking#: ****************** STRUTS AIRLIFT 3P MANAGEMENT DUAL VIAIR 444C COMPRESSORS 5 GALLON POLISHED ALUMINUM TANK SECONDARY COMPRESSOR HARNESS AIRLINES AND FITTINGS 8/11/22 Order number: ********* at $3,350.00 $3,350.00 System installed in September of 2022 by a shop recommended by Airtekk. Immediately after install I contact Airtekk making them aware of what appears to be a faulty system. (Shocks and struts cannot take the load of the vehicle as it promotes to). I speak to **** (manager) over several days. I send pictures, as requested, communicate back and forth with no assistance or resolution. I contact them again a few days ago, speak to ***** who apologizes and says he cannot help me because his installer is out for several months. When I make him aware of my misfortune as my warranty would be at stake due to them not having someone to assess my vehicle/their product he replied Im sorry I wish I can help you. He asks for my number via email and says he will call me in the afternoon, never to call. With this amount of money spent no one should experience such terrible customer service and, or have an unsafe driving experience due to a system that *** be faulty. The system needs to be removed from the vehicle causing me to loose the purchase price and labor on and off the vehicle because this company does not stand by their product and even more so their warranty. Warranty expires in August. I have reached out several times with no resolution. I believe I have been considerate and given them and myself significant time in advance to resolve while in warranty.