Business ProfileforTravelers Auto Transport Inc.

We are seeking a $828 credit to our credit card from Travelers Auto Transport. On 8/4/23, we hired Travelers Auto Transport as Agent to transport our car from *******, ** to **********, ** for a total cost of $1500. Travelers would be paid $300 and the transport company would be paid $1200 in cash. Travelers hired *** Transport as the transport company. Travelers charged $300 to our credit card on 8/4. We didn't want to carry $1200 cash on our trip and I discussed if we could charge $800 with ******************, Owner, President * *********** ********* said yes and Travelers would pay this amount to ***. Travelers charged $828 to our credit card on 8/8/23. On 8/20, the driver for *** insisted on receiving cash on delivery and wouldn't take our car from VA to **. My spouse felt very uncomfortable with this stance. I spoke with ********* at this time and he agreed to credit $800 back to our credit card and we agreed to pay the driver $1200 cash on delivery. On 8/21, I spoke again with ********* who said he would get back to me that afternoon and I should get an email from their Processing team about a $800 credit. *** delivered our car in ********** on 8/22 and we paid the driver $1200 in cash per the attached receipt. I expected a credit from Travelers but none was processed. After no response from *********, I spoke with ************************* in Sales who said he would discuss the matter with ********* and try to get a credit issued. I emailed ********* and ******* twice seeking a credit and provided the *** COD receipt. I also spoke once more with ******* who confirmed receipt of my emails and would bring the credit to *********'s attention again. I also texted the *** COD receipt to *********. I reached ********* on 10/4/23 and he said "he would get back to me that afternoon and Processing will issue a credit".No credit has been issued nor has Travelers responded in writing to my emails nor texts after two months.We are seeking a $828 credit to our credit card.