We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Turnbull Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

This profile includes reviews for Turnbull Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Turnbull Heating & Air Conditioning has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Melanie S

      Date: 11/15/2024

      If you are thinking of using this company I would urge you to reconsider! We purchased a new furnace and install from them just over 10 years ago & had it "cleaned and inspected" every year. This year we called for that service & the soonest appointment that we could get was 7 1/2 weeks out. When the technician did his inspection he determined that our heat exchanger needed to be replaced. He showed us pictures of the interior and asked if anyone had ever shown us that before. They had not because they had obviously not done the inspection part of the " cleaning and inspection" service. The furnace was under warranty so no charge for that but the labor warranty had run out 12 days previous...while we were waiting for our appointment. They did not accept any part of responsibility and gave us a quote of over $6000 to swap the furnace for the same furnace. We obviously got other quotes which ranged from $1000 to $3000. Had they actually inspected the unit on the yearly appointments the problem would have been discovered while the unit was under a labor warranty since the problem was not spontaneous according to other repair technicians but rather something occurring over time. If they had not made us wait for this appointment for close to 2 months the problem would have been discovered while under labor warranty. I was willing to work with them & they were "willing to work with me"...by charging me more than double the amount of any other quote. They have lost a loyal customer.

    • Garry H

      Date: 02/29/2024

      Scheduled HEAP cleaning for our 100 year old mother's oil fired boiler with Turnbull who performed this service last year. The boiler was working fine. On Friday the tech came, found that the tank filter hadn't been replaced last year and was missing. He proceeded with the cleaning but could not get the boiler to stay running. He said a second tech would come Monday. Temps were in the teens Friday night so we insisted that the second tech come Friday, which he did. After a few hours he said that the oil line needed replacing, estimated at $1800.00 with a time frame of the following Wednesday. Told us to call the office on Monday to arrange. Asked for space heaters but they had none. Techs left. We had our contractor pressure test the oil line before we spent $1800.00. Line held pressure and we got a good flow of oil to the boiler but it would not stay running. Called office on Monday asking to talk to the tech to pass on contractor's information. After several attempts to resolve this with the office, communications deteriorated to the point that Turnbull said that no longer wanted us as a customer. The feeling was mutual by that time. Called a second heating company who arrived Tuesday. They quickly determined that the fuel line was not an issue and had the boiler running in half an hour. The new techs findings (from the invoice) were: " found CAD cell loose, air gate misadjusted, clear stream of fuel. Found burner plate loose letting small amounts of smoke out tightened all loose items." Total cost $208.00. Also showed areas where the cleaning was not complete. Had worked with them in past but can not recommend either their technical service or their customer service.

    • Dana H

      Date: 10/15/2023

      We spent thousands of dollars on a new furnace and air conditioning system from Turnbull, Now they tell us they will not service the system that just broke !

    Turnbull Heating & Air Conditioning is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.