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Business Profile

Collection Attorneys

DSR Holdings Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being called from this company and I have no clue why. I have informed them to stop but they keep calling me. I'm considering this harassment since I have no involvement with the company and have no clue why they are contacting me and how they have my phone number

    Business Response

    Date: 04/24/2025

    DSR RESPONSE:  
    The phone number ###-###-#### was listed as a possible contact for Lejia Dugais. 
    The number was removed on 3/31/2025. 
    This may have taken a few days to update across all of our platforms.
    Should you need anything else please feel free to contact me directly at  1 *** *** **** ** *** *** ****. 

    Customer Answer

    Date: 04/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now.

     

    I will monitor my phone traffic for any infractions and will create a new ticket if necessary. 

    Regards,

    ****** ******




  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting harassed by text regarding confirmation of my location and contact info. I do not want to share this information before knowing that this is a legitimate call. ###-###-#### from a Mike

    Business Response

    Date: 04/02/2025

    Hello, We have been hired regarding a *** **** ******* account. Please call * *** *** **** for additional information. Thank you. 

     

  • Initial Complaint

    Date:03/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family members have been receiving calls and texts about me from this company - I request that you cease all communications with anyone besides me as it relates to asking about me, my location, or my employment. I am prepared to take this further if communications do not end, as my family members have been opting out of communications.

    Business Response

    Date: 03/31/2025

    Consumer: "My family members have been receiving calls and texts about me from this company"

    DSR response:  I understand how frustrating collections can be, it appears that your account was placed in collections for a defaulted loan, they were calling all numbers provided for location information.  

    Consumer: " I request that you cease all communications with anyone besides me as it relates to asking about me, my location, or my employment."

    DSR response:  I've updated your request. 

    Consumer:  "I am prepared to take this further if communications do not end, as my family members have been opting out of communications."

    DSR Response:  I've updated your request. For additional assistance please call 1 *** *** *****

     

     

    Customer Answer

    Date: 03/31/2025

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********

  • Initial Complaint

    Date:03/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called several times and no one has answered I’m trying to see to make a payment on a debt I owe

    Business Response

    Date: 03/28/2025

    Please reach out to me directly:

    David S**** 

    *** *** ****    text line to set up a time to talk

    *** *** ****    direct line goes to me only

    *** *** ****    toll free number goes to my team 

    *****@dsrholdingsgroup.com  

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DSR is calling people saying they need to tell them where I live texting and calling them daily asking for my SSN and verification of employment super illegal

    Business Response

    Date: 03/25/2025

    CONSUMER: "DSR is calling people saying they need to tell them where I live texting and calling them daily asking for my SSN and verification of employment super illegal"

     

    DSR RESPONSE:

    Hi *****, our office was hired back in January regarding Check N Go. 

    After reviewing your account, it shows agreed to a payment arrangement, but as of today no payments have been made. 

    Current balance is $3,780.82. 

    Your account is currently undergoing employment verification. 

    The message you are referring to is a location message, which does not state anything about SSN.

    If you called in you would have to verify last 4 of your ssn, dob, home address. 

    Here are the options for repayment if you are interested. I hope they help. 

    Balance: $3,780.82

    Option 1:  24 month payment plan on full balance.

    Option 2:  Take 30% off, pay over 10 months. 

    Option 3:  Take 50% off. 

    If you need further assistance, please call * *** *** **** and ask for David. 

    Customer Answer

    Date: 03/26/2025

    I asked for the company to stop calling numbers of people that are not associated with me texting them late at night and multiple times a day. I also requested information to be mailed or emailed to email to be proving they own the rights to collect from me since the original debt is not for this cost. I want a break down nothing has been sent to me. How do I know this will settle my case?

    Business Response

    Date: 03/26/2025

    consumer: "I asked for the company to stop calling numbers of people that are not associated with me texting them late at night and multiple times a day."

    dsr response:  we only reach out to 3rd parties to obtain location information or employment information.

    consumer: "I also requested information to be mailed or emailed to email to be proving they own the rights to collect from me"

    dsr response: I see we have mailed paperwork to a home address on file. I also see our administrative team emailed you paperwork outlining your payment agreement. 

    For additional validation or to ensure you are paying the correct people, I always suggest you call the originator and ask them where the account was transferred, you will make two calls and end up back with us. This is the only way to verify you are paying the correct party. Anyone can send you paperwork or an email. To be safe, always protect yourself and make the calls with no outside influence. 

    consumer:  "since the original debt is not for this cost."

    dsr response: if you review your original contract, it has a breakdown of how you will be charged. I imagine they charge penalties and interest because of the default and inconsistent pay history. 

    consumer: "proof I want a break down nothing has been sent to me. How do I know this will settle my case?"

    dsr response: my admin team emailed you a payment agreement letter. But honestly the best way to verify this is to call the originator and ask who you should be paying, you will make a few calls and end up back on our phone. 

    Again I would love to help you resolve this. Please feel free to reach out to me directly   **********************.com  /  *** *** ****  /  * *** *** *****  

     

     

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On today, i spoke with a guy that i believe his name was Henry for a company called DSR Holdings Group. We spoke briefly about a debt that i do owe. The problem is this guy refused to mail me the information i asked for. He then proceeded to to me he has been doing he job for years and knows when someone doesnt want to pay. Nevermind the fact that i told him i do owe the debt and do not mind paying it back. I just need verification from him of what company im paying. He tells me they emailed. I said thats false because i requested it by mail. I know my rights. Yes legally it can be done by email but if i request by mail they have to mail it. Period. Then he tells me he will mark it as refuse to pay and they will see me in court. Really? I never denied owing the debt. I just need by usps mailed to me. Im not just going to start paying a company that i have no idea who i am paying with zero proof from that company. Who does that?

    Business Response

    Date: 03/18/2025

    CONSUMER:  "On today, i spoke with a guy that i believe his name was Henry for a company called DSR Holdings Group. We spoke briefly about a debt that i do owe. The problem is this guy refused to mail me the information i asked for."

    DSR RESPONSE:  A validation letter was mailed to **** ***** *** ***** **** ** 36117 prior to collection activities. Please let me know if you would like a copy emailed to you. * *** *** ****. 

    CONSUMER:  "He then proceeded to to me he has been doing he job for years and knows when someone doesnt want to pay."

    DSR RESPONSE:  we are reviewing the call in question, as a company we are not ok with someone saying that. 

    CONSUMER: "Nevermind the fact that i told him i do owe the debt and do not mind paying it back. I just need verification from him of what company im paying. He tells me they emailed. I said thats false because i requested it by mail. I know my rights."

    DSR RESPONSE: The safest way to ensure you are paying the correct office is to call the originator, as them who they sold the debt to, call that office and ask them who they placed it with for collections.  Anyone can email or mail you a letter. This does not protect you as a consumer, doing the extra leg work to ensure you are paying the correct office is best practice. Either way we mailed it prior to it being placed with a collection agent but we can email a copy if you would like one. 

    CONSUMER:  "Yes legally it can be done by email but if i request by mail they have to mail it. Period."

    DSR RESPONSE:  We did mail it, if you would like a copy we would be happy to provide it via email.

    CONSUMER: "Then he tells me he will mark it as refuse to pay and they will see me in court. Really? I never denied owing the debt. I just need by usps mailed to me. Im not just going to start paying a company that i have no idea who i am paying with zero proof from that company. Who does that?"

    DSR RESPONSE: To best protect yourself as a consumer, you should follow the chain of title to ensure you pay the correct office. Truth is anyone can send a letter or email. It does not ensure they are the correct office. But doing the extra two phone calls would protect yourself more in this situation and other collection activity situations. 

    If you would like options on how to resolve your debt please reach out to me directly at  *** *** **** or toll free at  * *** *** **** and ask for David.  

     

    Business Response

    Date: 04/04/2025

    The business is stating that they have mailed the validation to you on the 18th of March.  Have you received it?

    Customer Answer

    Date: 04/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The company informed me they have transfered my account else where. This matter is now closed.

    Regards,

    ******* *******




  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calls and texts from this “business” that are harassing. Calls to work and relatives/friends are not allowed. They need to communicate via USPS mail to send proof of whatever it is they claim is owed. They need to stop contacting ANYONE about this issue by phone, text, email, or US mail unless it is to my mailing address and mine alone. Harassing members of my family and/or friends needs to stop. All calls need to stop.

    Business Response

    Date: 03/18/2025

    DSR RESPONSE:  Hi ********, our office was hired regarding your defaulted loan from ***** ***** *****.                                       

    I understand collections can be extremely stressful. I see your last payment was made 16 months ago. I would be happy to personally give you some new options to assist you. My number is *** *** **** or * *** *** **** ask for David.                             

    Prior to collection activity beginning we mailed a letter to ***** ****** **** *** **** in Austin TX 78758.  I see there is an email on file as  "**** ** ******** * *********" If you would like a copy of the paperwork mailed to you. I would be more than happy to provide that to you along with some options that may assist in you in resolving the debt.  

    ========================================================

    CONSUMER: "Calls and texts from this “business” that are harassing. Calls to work and relatives/friends are not allowed."

    DSR RESPONSE:  Unfortunately, that is not a true statement. 

    ========================================================

    CONSUMER: They need to communicate via USPS mail to send proof of whatever it is they claim is owed.

    DSR RESPONSE:  This was mailed out prior to collection activity.

    ========================================================

    CONSUMER: "They need to stop contacting ANYONE about this issue by phone, text, email, or US mail unless it is to my mailing address and mine alone. Harassing members of my family and/or friends needs to stop. All calls need to stop."

    ========================================================

    DSR RESPOSNE: When 3rd parties are called is to obtain location information for consumers. 

     

    DSR RESPONSE:  Please call me or email me if you have any questions. **************************  *** *** ****  *** *** *****  

     

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mike from DSR has been spamming my phone with calls and texts that are for someone else. I advised multiple times that I am not who they are looking for and that I have no affiliation with anyone by the name that they are looking for. This has happened over 6 different times. PLEASE STOP HARASSING ME AS I DO NOT KNOW THE PERSON YOU ARE LOOKING FOR!

    Business Response

    Date: 03/13/2025

    dsr response:  the phone number provided is listed on several different accounts in our office. I will go through and ensure they are removed. For additional information, please call 1 *** *** **** and ask for David. 

     

  • Initial Complaint

    Date:03/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want these people to leave me alone. I don’t have any outstanding debt with them, nor do I have contact with the person they are claiming to “try to reach.” This should be illegal, how did they get my number?

    Business Response

    Date: 03/10/2025

    CONSUMER: "I want these people to leave me alone. I don’t have any outstanding debt with them, nor do I have contact with the person they are claiming to “try to reach.” This should be illegal, how did they get my number?"

    DSR RESPONSE: The phone number in question was listed as a relative for the individual we are attempting to obtain location information for.

    The number has been updated as invalid. This may take a day or two to update.

    Questions comments or additional assistance please call 1 *** *** *****

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    Trying to reach out to others (even family) for someone else’s debt isn’t right. 

    ****** ****




  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant calls from different phone numbers. Wont give out any information on the phone when I call. I will not give out any personal information until a debt validation letter is received within 30 days. I would like to seize all contact with me and my family members. No more calls to anyone besides me regarding this.

    Business Response

    Date: 02/26/2025

    CONSUMER:  "Constant calls from different phone numbers."

    DSR RESPONSE:  We do have many phone numbers. 

    CONSUMER: "Wont give out any information on the phone when I call."

    DSR RESPONSE:  I understand how frustrating this is... to ensure we dont give your personal information to the wrong person we are required to verify we have the correct person. 

    CONSUMER:  "I will not give out any personal information until a debt validation letter is received within 30 days."

    DSR RESPONSE:  We mailed out a debt validation letter 30 days prior to collection activity beginning. Please call 1 *** *** **** if you would like to provide an email for an additional copy to be sent. 

    CONSUMER: "I would like to seize all contact with me and my family members. No more calls to anyone besides me regarding this."

    DSR RESPONSE:  I have made the number provided the only number on file. This may take 24-72 to fully update. 

    DSR CLOSING:  I understand that dealing with debt collection can be extremely difficult. We only manage accounts for a limited period, after which the debt is transferred to another collection agency, and the process starts over. It seems this has been ongoing since July 2023. I would be happy to discuss options to help you resolve the "******" debt if you're interested. Feel free to reach out to me at ###-###-#### (toll-free) or directly at ###-###-####.
    Thank you,
    David S.

DSR Holdings Group LLC is NOT a BBB Accredited Business.

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