ComplaintsforAtlantic Recovery Solutions, LLC

• Initial Complaint

  10/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ars keeps contacting family members of mine. They are calling...texting and emailing people that have nothing to do with this account.

  

  Business response

  11/01/2021

  We attempted to contact Mr. **** ******* in regards to his delinquent *** *** retail account ending in **** **** that was placed in our office for collections under his name. On behalf of our client, we were asked to contact Mr. ******* in an attempt to remedy the specific account. When we receive these accounts from our clients, they come with several different phone numbers already listed on them. We do not know to whom those numbers belong to, unless we speak to someone on these numbers. Since receiving the complaint, we have ceased any further communication with Mr. ******* and we have placed the account in a cease status. We will not be attempting Mr. ******* or any alternative numbers on his account from our office again. Also, we did send the necessary documents to Mr. *******‘s address in Arlington, VA and also to his email address. We are currently awaiting his response. We apologize for any inconvenience that this may have caused.

  Customer response

  11/01/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   Regards, ******* ******* I do not nor have I ever lived in Arlington, VA. I also have not had a ****** account until recently. So I have no idea who they sent information to.

  

  Business response

  11/09/2021

  Attached is the information that we were provided from our client for Mr. *******. That is the letter that we sent out the address in Arlington, VA. After further review, it seems that we have the wrong person in question. This could be a case of the information that is being provided from our client not being accurate. We have ceased any further communication with Mr. *******. We have also notified our client that the information provided to us was inaccurate. There will be no further attempts to contact Mr. ******* from our office. We apologize for any inconvenience that this may have caused.

  Thank you,

  Atlantic Recovery Solutions.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received multiple phone calls from sun up until sun down from ARS along with random text messages asking to speak to me or my attorney about my case. I don't have a clue what they are speaking of as I have nothing listed in my credit reports and have checked for the last few months that they have been calling. I have not received any notices in the mail from this company to explain who they are or what they are contacting me for. I would believe that a legitimate business would have sent a notice by now explaining what it is they want. I will not be answering my phone or the texts as I cannot verify that this is not a scam trying to get money out of me. A Google search gives nothing about the company other than BBB complaints page, which leads me to believe this is not a legitimate business. If it is, they need to send notices and not spam phones all day. Simply changing my phone number may end up being the solution.

  

  Business response

  10/26/2021

  We contacted Ms. ********* ******* in regards to her delinquent *********** ******* * ***** ********** account ending in **** **** that was placed in our office for collections under her name. On behalf of our client, we were asked to contact Ms. ******* in an attempt to remedy the specific account. Since receiving the complaint, we sent Ms. ******* a validation / dunning letter on the above mentioned account to her property in Palmyra, NY. Per her request. Also since receiving the complaint, we have ceased any further communication with Ms. *******. We will not be attempting to contact Ms. ******* from our office again. We are currently awaiting her response.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I continue to receive phone calls from ARS (that is all they say) and now today I received a text stating they want my attorney to contact them! I have no idea what this is concerning; I have never received anything in the mail from them. I even received a voicemail a couple days ago that they were going to be verifying my employment?! I want the calls to STOP or at the very least send notification via postal service stating what it is in regards to.

  

  Business response

  10/25/2021

  We contacted Ms. ***** ******* in regards to her delinquent Coemenity Bank / Younkers account ending in **** 1388 that was placed in our office for collections under her name. On behalf of our client, we were asked to contact Ms. ******* in an attempt to remedy the specific account. Since receiving the complaint, we sent Ms. ******* a validation / dunning letter on the above mentioned account to her property in Omaha, NE. Per her request. Also since receiving the complaint, we have ceased any further communication with Ms. *******. We will not be attempting to contact Ms. ******* from our office again. We are currently awaiting her response.

• Initial Complaint

  10/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received calls from ARS threatening legal action but I have never received written communication/proof of the alleged debt from them and have no idea what they are referring to. They are now calling my family members leaving messages. I immediately want ALL harassing activity to cease and all phone calls to me and relatives phone numbers removed.

  

  Business response

  10/22/2021

  We attempted to contact Ms. ****** **** in regards to her delinquent Sterling Jewelers account ending in **** 6758 that was placed in our office for collections under her name. On behalf of our client, we were asked to contact Ms. **** in an attempt to remedy the specific account. When we receive these accounts from our clients, they come with several different phone numbers already listed on them. We do not know to whom those numbers belong to, unless we speak to someone on these numbers. Since receiving the complaint, we have ceased any further communication with Ms. **** and we have placed the account in a cease status. We will not be attempting Ms. **** or any alternative numbers on her account from our office again. Also, we did send the necessary documents to Ms. ****‘s address in Arlington, VA. We are currently awaiting her response. We apologize for any inconvenience that this may have caused.

• Initial Complaint

  10/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been getting numerous calls a day . The recording is not addressed to me or anyone in my household. They are looking for someone else. I want the calls to stop. I have to answer every incoming call because I have a child in the Military. This harassment needs to stop.

  

  Business response

  10/22/2021

  We were attempting to contact a ***** *******. The phone number provided on the complaint was listed in our system for a ***** *******. When we receive these accounts in our office they come with phone numbers already prelisted on them. We do not know to whom these numbers belong, unless we speak to someone at those phone numbers. We apologize for the inconvenience. We have removed *** ********* phone number from our system and we will not be attempting to contact that phone number in our office.

   

  Customer response

  10/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *******
  
  
  
  
  

• Initial Complaint

  10/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ref. No. *******. Collection email received by the business. Matter to my knowledge had already been settled with original creditor. The account is the result of identity theft. Affidavit filed with FTC, forwarded to creditor. Received correspondence from current creditor stating account with office was closed. This company should not be contacting me on their behalf as it contradicts the referenced correspondence.

  

  Business response

  10/14/2021

  We attempted contact Ms. ******* ******** in regards to her delinquent account that was assigned to our office. The account in question is her Celtic Bank / Indigo MasterCard account ending in ***8550, that was placed in our office for collections. We were asked to contact Ms. ******** in an attempt to remedy the specific account.
  
  When we receive these accounts from our clients, we assume that the information provided to us from our clients is accurate and legitimate. The account in question was underwritten from Celtic Bank. We do not have any supporting documents that this account has previously been satisfied or that it was a part of ID theft. This is why we have to assume that the account is still valid and active.
  
  Neither we nor our client have reported the negative trade to Ms. ********’s credit report.
  
  Currently we have ceased any further communication with Ms. ********. We will not be attempting Ms. ******** from our office again. We would like to apologize for any inconvenience that this may have caused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩