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Business Profile

Iron Works

Old Dutchman's Wrought Iron

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    06/06/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Met with Mike who came out a measured work for 3 houses which I thought was a big job told me he would get back to within a week with estimate and he never responded. I have been calling leaving messages for about a month and he never called me back. I get a call back today from office person who says the job is to small and they are not going to give me an estimate. Why measure and all that and tell me I would be getting estimate? The most unprofessional company ever. I am assuming because I am black he is refusing to do business with me maybe racial discrimination. What size jobs are they doing now? He gave an estimate in 2020 for another house that was less something seems discriminatory.

    Business response

    07/05/2022

    Response taken by phone:  We are sorry we could not fit the customer into our schedule.  The lead time on getting material is two years and we are short staffed.  We would hate to commit to a job that we cannot complete and deliver in a timely manor. 

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BBB Rating & Accreditation

A+

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Years in Business: 19

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Contact Information

2800 Millersport Hwy

Getzville, NY 14068

Visit Website
(716) 688-2034

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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