ComplaintsforOld Dutchman's Wrought Iron
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Met with Mike who came out a measured work for 3 houses which I thought was a big job told me he would get back to within a week with estimate and he never responded. I have been calling leaving messages for about a month and he never called me back. I get a call back today from office person who says the job is to small and they are not going to give me an estimate. Why measure and all that and tell me I would be getting estimate? The most unprofessional company ever. I am assuming because I am black he is refusing to do business with me maybe racial discrimination. What size jobs are they doing now? He gave an estimate in 2020 for another house that was less something seems discriminatory.Business response
07/05/2022
Response taken by phone: We are sorry we could not fit the customer into our schedule. The lead time on getting material is two years and we are short staffed. We would hate to commit to a job that we cannot complete and deliver in a timely manor.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.