ComplaintsforGlen Cove Mansion Hotel & Conference Center
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I attended a wedding in October. I checked my Burberry raincoat ($2000) and my sister in laws rain jacket with the coat check attendant and received two tickets . When we went to retrieve the coats mine was missing. I contacted management as directed and they said that they would review their cameras. It is still missing over a month later and they don't seem to care. They have not responded for updates and suggest that I file a police report. This is unacceptable. I entrusted my jacket to their employee. It is now missing and no mine seems to care or offer reimbursementCustomer response
12/16/2023
Better Business Bureau:
At this time, I have not been contacted by Glen Cove Mansion Hotel & Conference Center regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hosted my husband 50th birthday celebration at the Glen Cove Mansion. On Friday, February 3, 2023. After a year of planning this event, and spending over ****** at The Glen Cove Mansion. On one of the coldest night of the year, my guest had to sit in a cold room for four hours as we embrassed cold air coming throughout the room all night. After making several complaints to the staff. The issue was not resolved. This forced my guest to have to sit in the cold with their coats on, This made my guest very uncomfortable, and caused half of them to leave early after traveling from other states to be with us. I was very embarrassed, disappointed, and saddened that my guest did not have a better experience. I received an enormous amount of complaints that night, and still receiving calls from family and friends that were very upset of how they were treated that evening. I don't feel that I got my monies worth, and I am requesting a full refund. It was the Mansion resposiblity to make sure that my guest and I was in a well heated environment, and they failed to do so because of this i am very dissatisfied with the service i was provided.Customer response
03/06/2023
At this time, I have been contacted directly by Glen Cove Mansion Hotel & Conference Center regarding complaint ID ********, however my complaint has NOT been resolved because:
The Mansion at ************* refuse to issue me a full refund. In the response to my complaint they said they will not issue me a full refund. ]
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Hi ********,
Ive asked for a call back to discuss this matter. The information you gave me in regards to not giving me a full refund is false and inaccurate.
As you stated:
the heat was on at 75 degrees at all times, they also added an extra heat in the ballroom and the curtains were closed to prevent any kind of draft.
We were told that the heat was at 80 degrees. Several people complained that night to **** and others. Someone is lying either it was at 75 or 80 which one is it.. so you all lied to us.
Also, you stated the curtains were pulled closed and that to was a lie and false..As you can see in the photos the curtains were not fully closed.
Your information is not true, and once again Im asking for a refund.
As you can see in pictures attached curtains not fully closed. Curtains sheer with Air coming and blowing through the windows all night.
We did not have any additional heating provided for us. That is a lie.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed one night in this hotel for a holiday party . Hotel management is under the impression that the towels I left on the floor had throw up when they did not . They had liquid makeup on them that had spilled when I opened it . I used the towel to clean it up . They are claiming that there was a bad smell and they had to shutdown the room for 3 days after . They charged me $50 for towels that could have been laundered . They are wrong for accusing me of something that is not the caseCustomer response
02/13/2022
Better Business Bureau:
At this time, I have not been contacted by Glen Cove Mansion Hotel & Conference Center regarding complaint ID ********.
Sincerely,
*******************************this business has been one-sided since the beginning of their claim.
I know liquid foundation washes out of towels and they could have cleaned them with bleach.
they also did not investigate by asking the hostess whom I spoke to like I had requested them to do.
they just went ahead and made up their own lies.
I am very disappointed in their actions. For not being professional and courteous.they didnt want to hear my side of the story which is the truth .
there is no reason for me to make any of it up!Initial Complaint
11/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We were double charged for a room after hosting a private party and booking several hotel rooms. We were also charged $900 for one room, for one night (it was $300 per night). When I called to get the overcharges refunded the manager became belligerent and hung up the phone on me, then refused to answer when I called back. I am contesting the charges with my credit card company.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.