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Find a Location

Epicured, Inc. has 1 locations, listed below.

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    Business ProfileforEpicured, Inc.

    Meal Prep

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    65 Sea Cliff Avenue, Glen Cove, NY 11542-4320
    BBB File Opened:
    8/16/2022
    Years in Business:
    8
    Business Started:
    12/16/2015
    Business Incorporated:
    3/31/2023
    Type of Entity:
    Corporation
    Business Management
    • Mr. Justin Barry, COO
    Contact Information

    Customer Contact

    • Mr. Justin Barry, COO

    Industry Tip

    BBB Tip: Choosing a meal delivery service

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/21/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have two issues with Epicured. First, while I am sure it is hidden somewhere in the ****************** (enclosed in a link out), without ever making it clear on the website when you order, they are signing you up for weekly recurring subscriptions. This is very misleading, and it was only when I logged in to check my order status that I saw they had scheduled me for future deliveries. I am sure this violates state rules depending on the state, but either way it is a misleading and abusive way to operate.Second, my meals arrived, but one of them was damaged, a Sunrise Fruit Bowl for $14.96. The packaging is of poor quality and the plastic chipped off due to their packing, leaving the Sunrise Fruit Bowl opened and unsafe and unsanitary for human consumption. No problem! Surely they would refund me for the Sunrise Fruit Bowl. Alas, Vellessa in customer service pointed to their "NO REFUND POLICY" (conveniently also not mentioned at checkout). It is absurd to construe it to include damaged and unsafe meals caused by their negligence and poor packaging. According to ********, they can only offer store credit. I don't plan to order from them again given that they just use it to sign you up for an unwanted subscription. When pressed, they said they could re-send the meal to me (costing them more than a refund, but I digress). I ordered meals for this particular date (and will be traveling during their next delivery period), and I would like a refund of $14.96 plus applicable tax to the original payment method.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    WF P

    5 stars

    09/29/2023

    My dad has some serious digestive issues. Epicured had the widest selection foods he is willing to eat. The ************ and lasagna are 2 favs. He is hooked.

    Epicured, Inc. Response

    11/08/2023

    Thank you for your kind words. We strive to deliver a diverse menu backed by science. I will share your feedback with our entire team.

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