Complaints

This profile includes complaints for Capital Water and Fire Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Capital Water and Fire Restoration, LLC has 2 locations, listed below.

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  Capital Water and Fire Restoration, LLC

  16 Penn Ln Glenmont, NY 12077-3306

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  Capital Water and Fire Restoration, LLC

  PO Box 489 Glenmont, NY 12077-0489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This gentleman has been on the job for over a year he has not completed it it was an insurance claim he has blocked my calls the job is totally incomplete and The work is Totally unsatisfactory never put the electrical work back the way it was at this point it is a fire hazard

  Business Response

  Date: 11/11/2022

  The photos submitted by the customer pertain to parts of the basement that were not included in the sewer damage insurance claim. Once we began the work that was agreed upon it became evident that there as extreme existing moisture damage that would not be covered under the original insurance claim and would have to be paid for outside the sewer damage insurance claim. We entered into a verbal agreement with the customer. The existing damage was extensive. We began gutting the parts of the basement that were not included in or affected by the original insurance claim and the complainant balked at the additional funds and locked us out of the workspace. None of the photos show the 200 square feet of the basement that were affected by the sewer damage we were hired to resolve. That work was completed in full satisfaction of the insurance claim. The homeowner has submitted photos of the additional work that was begun to address the existing moisture damage to the entire basement. The homeowner as stated above balked at having us complete the work as it would not be covered in the Insurance claim, and locked us out of the job.

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ***** ***** Okay I want the work finished or some money back the owner of this company is a lier as you see in the photos the first thing to get damaged was the floor but yet the floor has not been replaced the photos show the whole workspace the electric is totally unfinished who does work that was not covered by the insurance company it was a large sum of money and all she did was give me some painted sheet rock there’s a hole in the floor where he dug and said he was putting a sub pump