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Customer Review Ratings
1.73/5 stars
Average of 11 Customer Reviews
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Review fromLawrence K
Date: 10/29/2024
1 starLawrence K
Date: 10/29/2024
They're awful. The representative told me my ring was mine to do it as I would he would not give me a replacement stone he would not do anything to make it possible for me to trade this ring in or get it repaired and I have had the stone replaced once already! This company took the gimmick of using the cheapest diamonds the black ones in brown ones they call chocolate or nothing more than the worst impure diamonds of them all and they made them designer called them a pretty name packaged them pretty and are selling a second rate made in ***** ring or jewelry. I suggest you don't even begin to mess with ******* I'm stuck with a $2,000 ring that is worthlessLe Vian Corp
Date: 10/30/2024
Dear Mr. ************* email or call our customer service department to discuss this matter. We are not sure what has happened, but we would like to see if we can assist you.Thank You.Le Vian CorpReview fromEvelyn F
Date: 04/29/2024
5 starsEvelyn F
Date: 04/29/2024
I love my Le Vian ring the chocolate diamonds are do beautiful pLe Vian Corp
Date: 05/01/2024
Thank you so much for your review! Please make sure you are signed up on our website to get the latest news about Le Vian.Review fromJordan G
Date: 02/28/2024
1 starJordan G
Date: 02/28/2024
I bought a necklace for $200 as a gift for my girlfriend. Within 3 months, the topaz and diamond gemstone pendant fell off the chain. I inquired about a refund, but they dont warranty lost jewelry. Stay away from this junk. It might look good but it will fall apart and you will have an empty chain around your neck.Le Vian Corp
Date: 02/29/2024
Mr. ********** am writing to you in response to your review, we've tried emailing you directly but the email you provided is not one associated with an account.We tried to locate a record of your purchase or repair history, and we were unable to find anything. Can you tell us where you purchased the item? Or who you communicated with regarding the warranty?We would like to assist you further if possible.Review fromBeki J
Date: 12/09/2023
1 starDiamonds fall out frequently, when I take it back to have them replaced I am treated coldly and unfriendly. I have been told, more than once, that I can take it to another store for this, rather than where I bought it. Beautiful ring, terrible upkeep and experience whenever I take it in.Review fromjanet t
Date: 12/05/2023
1 starhave two rings; one is a band with chocolate diamonds and the other is a much more expensive one with multiple diamonds in a design; both rings have had the diamonds fall out and replaced; i just received the band back since one of the diamonds had fallen out again and only wore it for a week and then two diamonds fell out; and not even the same two as previously; very disappointed in the quality and wish i had never spent the money on the itemsReview fromKaka B
Date: 10/24/2023
1 starI bought multiple Opal and Aquaprase pieces, including rings, bracelet, earrings and necklaces from a Levian show at ***** in ** in March. Within a month, three diamond stones fell of the ring.. It had to be sent back for repair. When i received it back, the design had changed and within 2 weeks, two diamonds fell off again. The bracelet which was with aquaphrase stone and diamonds, had a faulty clasp and just fell. I got that repaired and then a week later, one of the clips broke and the bracelet was on floor again.I went back to the next Levian show in September to get the pieces returned or exchanged for new pieces, but they kept insisting that the exchange can only be one to one item and that too same of less value or pay more for a more expensive piece. That is tough as it means finding an exactly priced item or you lose the money exchanging for a lower value or pay more for a more expensive item. Also, they were forcing me to pick something from the collections in the show where there were limited items. Another alternative they offered was to come back in 6 months for next show. This is ridiculous. I am now stuck with multiple defective pieces that I cannot use, after spending tons of money I also want to highlight that the Levian rep in ***** store (someone with last name Levian) for that show was very rude, mean and made racists' comments at me and my friend.I have made multiple Levian purchases through ***** over years but will not anymore as they keep having issues and also, both ***** and Levian keep pushing the responsibility to each other when issues happen and the customer is left getting no supportReview fromJulia J
Date: 06/07/2023
1 starJulia J
Date: 06/07/2023
I bought the le Iian opal necklace, earrings, and ring. We have had to have each piece repaired twice so far. We came to the ale Vian show to try to trade since the quality has been so disappointing only to find no matter what we want to trade for we have to spend $500. We were willing to downgrade to ****** and were told regardless we have to spend $500 for each piece. I have been highly disappointed. My ring was my dream ring and the stone has fell out twice now. Its a shame we spent so much money.Le Vian Corp
Date: 06/08/2023
Please contact Le Vian Customer Support for additional assistance on this matter.Le Vian Corp
Date: 12/08/2023
Dear *****:The representative that you spoke to regarding the trade-in was only following the terms of your Le Vian Certificate of Authenticity and Limited Lifetime Warranty, which contains the details of our trade-in policy. We do not accept trade-in for less or that do not comply with the terms of the policy. If there is an actual warranty repair required, please work through an authorized retailer to facilitate *********** or to our customer service team at *******************************************************.Review fromNigel C
Date: 05/29/2023
1 starNigel C
Date: 05/29/2023
I received an opal engagement ring made by Levian that was beautiful. After 6 months, the large opal in the center turned the color of urine and lost all of its shine. I am aware that you should keep the stone dry and did not wash dishes or shower with it. I went into the ***** Jewelers where it was bought and asked about Levian's return policies. To add insult to injury, the clerk was very rude with ** and told ** we should have never bought an opal ring. We then went to a local jeweler and he explained to ** that there was a matting behind the very cheap opal to make it have an iridescent shine and that matting had failed. I was so excited to wear a piece from Levian, and this experience has been hertbreaking.Le Vian Corp
Date: 05/30/2023
Dear *** *****, We are sorry for your experience with the retailer. Can you please reach out to Le Vian's customer service department and ask to speak to ***** and she may be able to assist you further. Thank you. Le Vian.Review fromRICK H
Date: 12/16/2022
5 starsRICK H
Date: 12/16/2022
I want to say that I made a complaint to soon I had a ring that was lost after I took it in to Kay's Jewelry and it got lost. ******* at the Kay's I use took care of it she got me another ring to replace the one that was lost It was the same thing so I want to say I should have waited to complain, Sorry to Kay's Jewelry for not waiting. Thanks ****Le Vian Corp
Date: 12/27/2022
We are sorry that your ring was lost but glad that the customer service teams were able to replace it for you. Happy New Year! We appreciate your business.Review fromLisa S.
Date: 09/21/2022
1 starLisa S.
Date: 09/21/2022
. I will give you a little history on my 9 years I have had this ring. Nine years ago my husband got down on one need and purposes with the most beautiful, special ring I had ever seen. Since this time so many issues have happened. Within the first month the band broke in two, and a diamond fell out. The ring had to be replaced. Four other times over a spand of about six years, diamonds have fallen out and had to be taken in to be replaced. This last time it had only been a month and two more diamonds fell out. Instructions were given to me to send my ring to you directly via the jewelry store that the ring was purchased at(***************, ******** *******). It has been over six months and I still have did not received my ring back, or any information on it. This upsets me immensely, and when it comes down to it on a average I have had to go without my ring almost on a yearly basis due to repairs. To me this is unacceptable for the reasons of simple enjoyment of the piece, and the amount of the original cost of the jewelry. They offered compensation, and all that was sent to me was a bag with a few items.(deck of cards, pen, notepad, key chain, jewelry bag, and of course a catalogue)Le Vian Corp
Date: 09/23/2022
This customer took her ring in through Charm diamonds back in May. Based on the repair history, our team decided to make a new ring through a specials order. Our customer service team contacted the customer stating that we would send the ring back for her to wear due to the production timeframe which she approved. The original ring was sent back in August. The new special ring arrived Wednesday and it is going through our final inspection currently. We apologize for any inconvenience, we value our customers and when something goes wrong, we will always try harder to make it better.Lisa S.
Date: 09/24/2022
This new ring that you speak of that is going through final inspection, will need to be sent to me directly, as you have my address on file. Also please explain to me how these items that were sent to me, a compensation for 9 years of issues and lost time. Is this how your customers are treated after patience and misrepresentation of a item, not to mention very poor customer service.
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