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Complaint Details
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Initial Complaint
07/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up with GTM as a small business because I hired a household employee (nanny). I paid $720 upfront for the year of services. The sales representative waived the $95 setup fee because I had already taken all of the steps before signing up for services with registering with the federal and state agencies. After 3 payroll's, I decided to move my child to a nursey school instead of using nanny and so I reached out to GTM to stop their services and request a refund of any unused amount. They said they would refund me any unused amount and then offered for me to pay $75 for them to notify the state and federal agencies that I no longer have a household employee. On 6/10/2022, I requested to stop services. They indicated that because I technically paid my employee for three months of services although I only used their services for two months, I would be charged for three months. Then they would also withhold $200 for end-of-year tax services. On 6/28/22, I received a notice that GTM didn't keep my state employer information which I sent them at the beginning of our relationship on file and they needed me to call the CO department of labor to get all of my information. Since I felt that they hadn't followed up properly, I reached out to the service department to request a refund of the additional $200 because I didn't trust that they would provide the services I needed as for as tax reporting was concerned. The original refund was never processed and then after I asked for the additional amount back, they decided to not waive the $95 setup fee and charge that to me. I think this company is predatory and they should be ashamed of taking advantage of a young family. I am working my hardest to make sure that I pay my taxes and pay for the services for which I have used and I feel that this is unfair business. I would like for them to be contacted for them to refund me for the full amount that was not used.Business response
07/19/2022
We have refunded **** the additional $95 which brings her to $540 in total refund. She has paid $180 for her three months of payroll processing ($65/month). Our client services manager has also reached out to **** regarding some additional information we need.
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Contact Information
9 Executive Park Dr
Halfmoon, NY 12065-8647
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.