Reviews

A couple of days ago, we received a letter in the mail from Sarah Jane’s Cleaning. It curtly said, ”I wanted to thank you for being our client but I have to end our cleaning relationship. The cleaners are having difficulty with the mess from the cats and I have to take into consideration their health and safety as their employee.” My husband and I were shocked. We have employed this service since April 2022 and have received no complaints about our two cats. In fact, the workers were never exposed to the litter boxes as they are in an area far away from where we ask them to clean. Do the cats shed? Is there cat hair? Of course…just as there would be dog hair if we had dogs. I was confused and the content of letter felt as if there was another reason for this abrupt end so I called Sarah Jane and left a message. I received no response. Whenever we had been due for our monthly cleaning, my husband and I straightened everything in the house so there would be few obstacles. In fact, there were some days I cleaned the area where the cat bowls were because sometimes the cats could be a little messy – just like dogs. During the winter, one cleaner got stuck in our driveway. Her attempts to get out resulted in deep gouges in our lawn. Sarah Jane offered to pay for the repairs in the spring but we let it go, as we didn’t want to spoil our relationship with the company. Apparently, I should have charged for it as Sarah Jane had no compunction about severing our relationship with no warning. The cleaners did a pretty good job overall but we never got the same team twice so there was some inconsistency with the results. However, we always tipped them. Plus, there were workers who said they couldn’t wait to be assigned to our house as it’s so unusual and beautiful. We deserve a response. Sarah’s silence shows her inability to be courteous to a long-time customer. Be wary of Sarah Jane’s Cleaning as it appears Sarah will drop you for dubious reasons.