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Business Profile

Used Car Dealers

Superior Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Car that is so unsasfe and illegaly Inspected that will require $20.000 to pass inspection in three months!

    Business Response

    Date: 02/14/2024

    Our records indicate that the consumer purchased the subject 13 year old vehicle from us on May 1 1,2023 with 9 1,8 18 miles. The vehicle underwent and passed a NY Vehicle Inspection prior to sale. Unfortunately, Mr. ********* written complaint is rather vague as to specific issues with his vehicle. We would be happy to address any specific issues which he may have, and encourage him to reach out to us directly. Superior Auto Sales has been in business for over 50 years and is deeply committed to maintaining satisfied customers, and in resolving any issues that may arise. 

  • Initial Complaint

    Date:07/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from them on March 3rd, 2022. On April 12th, the engine died. They told me I was outside of lemon law mileage, but agreed to have a new engine installed. I waited over two months, and got the car back in July 1st, with a check engine light on. The car is now no longer safe to drive and they are telling me they cannot look at it for multiple days leaving me without a vehicle to drive. I’ve asked them multiple times to purchase the car back from me and they will not, they keep insisting that the car ran fine for them so it must be something I did.

    Business Response

    Date: 07/20/2022

    Called business and spoke with GM, Rick who stated that they repaired the vehicle and gave the consumer a loaner and the consumer received vehicle 2 weeks ago.

Superior Auto Sales, Inc. is NOT a BBB Accredited Business.

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