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            Business Profile39dollarglasses.com

            Optical Goods
            BBB accredited business

            Contact Information

            60 Plant Avenue, Suite 4

            Hauppauge, NY 11788-3810

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            Customer Reviews

            2.5/5

            Average of 8 Customer Reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/16/2002

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This is an optical goods retailer. 

            Business Details

            Location of This Business
            60 Plant Avenue, Suite 4, Hauppauge, NY 11788-3810
            BBB File Opened:
            10/1/2002
            Years in Business:
            23
            Business Started:
            10/8/2000
            Business Incorporated:
            10/8/2000
            Accredited Since:
            12/16/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Value Eyecare Network, Inc.
            Business Management
            • Dr. Marc J. Weinstein, CEO
            Contact Information

            Principal

            • Dr. Marc J. Weinstein, CEO
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered glasses from this business. The first time they came in and I couldn't even see out of them. Talked to customer service they made a suggestion and how to make sure everything was correct. Returned the first pair and waited for the replacements to arrive. Received the replacements and once again I couldn't see out of the glasses. I asked for a refund at this point. They are now expecting me to pay for one set of the glasses because of a 2nd return. So I'm being forced to pay for something that is obviously a manufacturing problem with me not being able to see out of these glasses. I've gone to another place, relieved my glasses with the exact same prescription and have ZERO issues seeing out of them. 39 dollar glasses do better and make this right. A person shouldn't be forced to pay for something that has NEVER BEEN RIGHT from the start. I could understand paying a penalty if it was a mistake on my end or I just didn't like the product, but again it has never been right from the start. I want a full refund and no excuses from this establishment. 100% refund is the only resolution that is acceptable at this point.
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            Read 6 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jay W

            06/14/2024

            Started with a rude tech on live chat "like a told you yesterday" She got mad because a would text everyday my tracking changed. It went from del date to in transit to late on its way She told me **** tracking was just an estimated date . Then I got a DELIVERED on tracking which I did not receive so I emailed. This customer service told me to contact my PO and they would do the same. My PO came back with a picture of a dot in my yard from the sky as proof of del so they told me have 39 file an insurance claim . 39 told me they did that and expect a call from PO . 2 weeks go by with no phone so I email back they tell me just wait for call I get mad get a call from a 39 boss. Talking with him gets no where . He 1st tells me no need to recap he has read all my emails and text . Which by listening to him talk was a lie , he didnt read my emails . Blaims me for choosing **** to ship , offers as a COURTESY to remake my glasses for 50% . We are talking about 1 pair of $113 dollar glasses. So instead of just sending me a 2nd pair with a better tracking shipper he wants $55 more of my money ! What ever happened to a customer is always right ? 39 dollar is Just another *********** that likes to rip the little guy off. Find the cheapest manufacturer and had 125% profit !
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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