Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought through financing a new vehicle, 2024 Mazda CX 50, from Garden City Mazda. Located in **************************************. Their phone number is **************. I purchased the vehicle on 09/13/2024. I received temporary plates which were good for only one month. And as of 10/14/2024, these temporary plates have expired and i never received the permanent plates. When i spoke to the dealership, at first i was told that the plates will arrive before the expiration date. And one i called them after the plates expired, their manager told me to drive the vehicle still and if i get a ticket they will pay for it. THAT IS ILLEGAL. Now I'm stuck with a vehicle which I'm paying about $550 a month and i cannot drive it, because it has no plates. Not to mention I'm having hard time to commute to work since i can't drive this vehicle. Also the dealership charged me $500 for DMV fees. Please help me resolve this issue.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I came in for a 2015 ****** pathfinder, I put on a deposit and was told it was refundable in the event that the deal did not go through. The following day I was told my credit report was denied and that my refund would be back in my account within 7 to 14 days. It has now been over a month and the money has not been returned to me, and when I filed, a claim with my bank, they denied it stating that the dealership told them that I have possession of the vehicle I put a deposit on. I do not have that vehicle as my application was denied and I have not been able to get in contact with anyone in management to rectify this issue .

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were trying to purchase a Mazda CX-30 from this dealership. They took a $1000 deposit to hold the car because my husband was then out of town. Turns out the car cannot be sold right now due to the dealership not having the title. While we understand that when they receive the title is not in their control, not being honest about the fact that customers could have to wait weeks to months for the car to be available to sell is very bad business practice. It's unfair to take a deposit for a car when you have no idea when it can actually be sold. They also took our information for financing, meaning they intend to do hard checks on our credit when it's still TBD on if the car we want to purchase can be sold. We have asked for our deposit back and they are unable to answer this very simple yes or no question, repeatedly giving us the run around. I was extremely disheartened to see there is a previous BBB complaint of this dealership doing the same thing.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Garden City Mazda has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to remove my name and postal address from this company's marketing for nearly a year. I have made at least 4 requests and still receive postal mail from them.I'd like this to stop immediately! Thank you,***************** ******************************************************************************* ************ **************************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After waiting 4.5 HOURS to test drive a vehicle I had an appointment for, I discovered the car had many scratches and 2 chips in the windshield. I told them they would need to fix the windshield first and foremost, and then I'd like to talk about pricing so I can afford to fix the scratches.They told me that actually, if I read the fine print, the real price is $1995 higher than the "internet price" because the internet price reflects a $1995 "downpayment." I told them that of course I read that fine print in advance, but I assumed the downpayment would work *towards* the internet price, not be in addition to it. Because that's the definition of a downpayment. They disagreed.There is a literal difference between a "down payment," which works towards the total price, and this situation, which could only be defined as an "additional payment." As they "tried to explain it to me," they said that *once you pay $1995,* THEN your price is the internet price. But to be clear about how shady this is, their site literally shows a "retail price," (which is higher than KBB, by the way), then a "savings," then an "internet price." So logically speaking, if their "internet price" is only accurate *after* you've paid the extra $1995, then that extra $1995 should be subtracted from the savings amount. But they don't show that anywhere, and just say in the fine print that the internet price is reflective of a $1995 down payment, which I logically assumed meant you'd get the internet price if you were willing to at least put down $1995 towards the overall price. I'm a professional advertising copywriter, and I know that this technique is a classic definition of false advertising. They think they covered their butts with the fine print about a down payment, but their math equation that shows retail price and savings is the nail in their coffin of unethical communication practice. Compounded by the fact that that's NOT what a down payment even is, by definition.

  Customer Answer

  Date: 04/22/2023

  At this time, I have been contacted directly by Garden City Mazda regarding complaint ID ********, however my complaint has NOT been resolved because:

  Someone called me from the dealership roughly two weeks after I made this complaint. But I'm not even sure they knew there was a complaint, because they made no mention of it instead, they continued to try to sell me a car. They said they heard about my in-person experience and asked if I would still be interested in the car if they came down on price. Obviously, my complaint was not about price it was about their business practice of false advertising. They never addressed my complaint, let alone resolved it.  

  Sincerely,

  ***********************

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint regarding a purchase I made from Garden City Mazda on December 27th, 2022. As part of the deal, I was supposed to receive a $500 **** Gift Card (as evidenced by the attached documentation). However, to date, I have not received the gift card.I have reached out to the sales person who handled my purchase multiple times to inquire about the status of the gift card. Unfortunately, I have received various responses, none of which were true or satisfactory. It appears that Garden City Mazda is purposely avoiding sending me the gift card, which is a clear violation of our contact.I would like to request your assistance in resolving this matter as soon as possible. I have fulfilled my end of the bargain by purchasing the vehicle, and I expect Garden City Mazda to fulfill their obligation by sending me the promised gift card.Thank you for your attention to this matter.Sincerely,

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an invitation to purchase or lease a new Mazda and receive a ****** gas card. I leased a 2023 mazda on 10/28/22 and was told gas card would arrive in 3-5 days. Have made a dozen calls and have been told its being mailed. Cant even get a contact person to talk to. The salesperson is very nice but has no information. Never received 1 phone call back. Total scam.

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Garden City Mazda regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 19, 2022 i bought a certified used Mazda from Garden City Mazda and also purchased the certified vehicle service agreement for $3195. On March 29, 2022 I went back and spoke to ******************* (the same person I bought the agreement from on the 19th). He told me he canceled it and I should get a full refund in 90 days. I called Mazda ********* services in August and September and they said they never received a policy cancellation from the dealership. I went back to the dealership to speak to ***** but told me he was unavailable and I spoke to an ********* that said he would follow up but never did. I've been calling ever since and have never been able to speak to anyone besides the receptionist. I have left voicemails on *********'s line because ******************* keeps his voicemail full that way you can't leave him a message. I have left messages with the secretary and she told me she would personally give it to ***** and have him call me. I still have not received a call back from anybody. It has now been 7 months and I have not received my refund. I think not only should I get my full refund back but I should now also get this service agreement for free.

  Customer Answer

  Date: 11/13/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Garden City Mazda regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to said Mazda dealership to look at a car on Saturday, September 3, 2022 at approximately 9:45AM. I did a test drive but not exactly, price or exterior color I was looking for. Salesman thought I should look at the numbers anyway, but I was told before they could provide me with any numbers meaning monthly financing price, that I would have to make the deposit the down payment. That I wouldn't be under any obligations and I would be refunded right away. The deal seemed to high for a 2017 so I did not take it. The Salesman, ******, assured me that I would get my refund without a problem. I asked him before I left the dealership to process it now so I could have a receipt and he pointedly said there was no need for that he would handle it right away. Well it's September 9, 2022 and I still do not have my $1500 refunded back into my account. I received a text from ****** yesterday to tell me they now needed my account information to process the refund. I called the dealership yesterday to speak with Manager or Supervisor and spoke to a ****************, who took my credit/debit card information to process my refund he said I would receive a text by noon with a receipt of the transaction. I have not received any word from him or the dealership. I feel bamboozled, scammed and swindled out of my $1500. I am writing to the BBB to help resolve this issue or should I just go to the Police?

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from GC-Mazda and the vehicle was unsafe. On 8/12/2022 I purchased a 2015 ****** Rogue for $18653-62. I picked up the vehicle on 8/14/2022 and my wife drove it home. She drove it to work on 8/15 & 8/16 with no issues. On the evening of 8/16, she was picking up a friend. This would have been the first time someone sat in the front passenger seat. When she attempted to use the seat belt, it was inoperable. She was not able to get it to work. On 8/18, I called the salesman, *********************, who stated it sounds like a quick fix bring it in anytime. I brought it in on 8/19, after it was looked at by multiple servicemen, the service rep explained that THIS VEHICLE SHOULD HAVE NEVER LEFT THE **** WE WILL FIX IT and provide you with a courtesy vehicle because the repair will take a few days. On 8/25, I received a call from the service desk requesting that I return the courtesy vehicle because the parts are on back order. I reminded him that they sold me an unsafe vehicle with a broken seat belt. He told me, "IT ONLY UNSAFE IF YOU SIT A PASSENGER IN THE ***** SEAT" I told him I would not return the courtesy vehicle until my vehicle is properly repaired and I inspect it. He spoke to his manager and then told me to keep the courtesy car. It is now almost three weeks and I have heard nothing about my vehicle. My vehicle is one of the most popular vehicles in the world and they claim they can't get the parts in a reasonable time. I do not think they are aggressively searching for the parts and are delaying this repair. Additionally, there were 2 other minor issues, a faulty taillight and problem with the wipers. These issues plus the seatbelt would have automatically failed the *** Vehicle inspection but it was passed by GC-Mazda. I do not believe they are properly inspecting the vehicles before they are released.

  Customer Answer

  Date: 10/03/2022

  At this time, I have been contacted directly by Garden City Mazda regarding complaint ID ********, however my complaint has NOT been resolved because:

  Although it took three (3) weeks for my vehicle to be repaired, it still does not excuse Garden City Mazda from the fact that they sold me an unsafe vehicle. What prevents them from doing this to another consumer? They intentionally passed a ************** Vehicle Inspection on vehicle that had three (3) violations, one which was a defective seatbelt. A very serious violation and safety hazard. What can be done to ensure this doesn't happen again? What can the BBB recommend being done, to ensure that Garden City Mazda doesn't do this again? Because if they did it once, they have done it before. Any recommendations would be appreciated.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************