ComplaintsforMillennium Honda

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by a guy from millennium Honda me sees ********** who promised to get me car on zero down .he took every kind of information and even asked me to buy an insurance on car that he didnt approve later.after that he treated and harrased me.used words like senseless person and I dont belong from here .

  Business response

  05/29/2024

  Good afternoon
  loan applications and approval depends on several factors including credit history and employment status. Unfortunately, without established credit or employment, securing financing can be difficult, and we regret if this was not clearly communicated initially.  I would like to clarify that we have not received any deposit from you, nor do we retain deposits in situations where financing is not approved. Therefore, there is no deposit to refund.  In the event that the deposit has been given to your insurance company, you can contact them for a refund. 
  We take your feedback about the conduct of our staff seriously. Ensuring all employees uphold our standards of professionalism is paramount, and we will address this matter internally.

  Thank you

  *********************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in for service all the lights were on on the dash board they initial told me it was one thing and I explained they repaired that already i was told it was the same then 2 days later told me it was something else and my warranty company had to be contacted and come out and look at the car which took several days they came out 4/15 now they finally got the approval on Wednesday 4/17 I was told they would start working on it Monday 4/29 and have yet to start working on it. Its going on 3 weeks and I have no car or way to get back and forth to work. Im going to have to rent a car and I dont know how much its going to be cause I dont know how long there going to have my car.

  Business response

  04/25/2024

  Good morning. I apologize for the inconvenience.  Yes, the car had a code that described a certain repair.  At the same time, there is a bulletin from Honda stating that if you get the code "do not perform the work and instead do another step.  This is how the car was misdiagnosed.  We finally received approval from the customer third party warranty and will start work on the car.  We reached out to our customer and have allocated a loaner car for her.  She will be here to pick it up on Saturday April 27th.  *********************** our Service Manager has been communicating with our customer.  

  thank you

  ***** ***************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a Honda Civic 2020 certified Pre owned with ******************************************************************************************* to go to any dealer to change the battery since i live in ** and they will send a check for the cost Until now they dont want to pay for the battery

  Business response

  01/12/2024

  Good morning.  I apologize for the delay.  We cut a check yesterday and will be mailing it today.  You should have it no later than Wednesday of next week

  thank you

  ******************** GM

  Customer response

  01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  

  Today is Wednesday and I didnt receive anything from them 

  
  ******* *******
  
  
  
   
  

  Business response

  01/18/2024

  We apologize for the delay. The check was mailed out. If you do not have it by next week, please let us know. 

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially went to Millennium Honda on 9/29 for a issue with my trunk door. It stuck and cannot open. After a very long check, they told me they need to replace a broken latch. They didn't have it and would order it. They asked me to go back the next morning at 7am. I questioned if the part will be ready by then and they said probably. I called next morning and couldn't get an answer so I went again. They told me it's not there yet and won't be there until Tuesday 10/3. So I booked an appointment to go back for Friday 10/6. Spent almost a whole day and almost $600. They claimed to fix the problem. The problem happened again just a few minutes after I got home. As I had to be away that weekend, I went back Monday 10/9. Again after almost a day there, they told me they were still checking and cannot finish by that day. But they said it'll be of no charge. So I left. I then tried to call a few times during that week, left messages. I never heard back from them. And then week of 10/16, I called again and was told the initial service advisor quit and it was transferred to another advisor who would call me back. Again I tried to call many times and was never called back. So finally one day, the new service advisor called and said they found the issue and could fix it but would charge another $300. I told him that I paid $600 and the issue was not fixed and last advisor said this follow up fix would be of no charge. He said he'll ask manager and get back to me very soon. Again, never heard back and I tried to call them a few times and left messages and no response.So it's been a month, they still kept my car, never responded to me.

  Business response

  10/30/2023

  The Service Manager advised that the dealership will be taking care of this for the customer due to the misdiagnosis when it originally came in. A new latch was ordered and this will be completed for customer this week. The Service Advisor will be contacting the customer to arrange for the scheduling of service. Thank you. 

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2020 Civic has had a faulty infotainment system for over a year now. My warranty expired 10 days ago and the dealership refuses to assist. My issue was recorded once while under warranty several months ago but they couldnt duplicate the issue so they told me they were unable to assist. Ive been to the service center times and nobody is able to assist. I have video and picture proof of my issue but the advisor, ***************************, refuses to assist and says Im out of warranty regardless so it doesnt matter Hes lied to me several times saying he submitted a claim to Honda so they could approve a repair/replacement under warranty but hes lied about it several times. ****** also told me he would send me the paperwork he sent to the dealer SEVERAL times but refuses. He keeps calling back and lying and making up situations as to why hes unable to send me documents about my issue he supposedly sent to Honda; but the minute I show up in person to speak to him he freezes up. Coincidentally the service manager is always in a meeting and never able to assist when I call or show up in person. ****** is a poor representative of the brand and has no business being a service advisor.I even contacted Honda Corporate for their customer affairs and they stated they have no record of the dealer submitting anything under my VIN number or any of my personal information.

  Business response

  10/06/2023

  Good morning.  Please see the attached repair order showing the time the car came here with this concern.  We inspected the car and were not able to duplicate the problem.  We found that the car was operating as designed.  As a courtesy we performed a factory reset and returned the car back to *****************   The car was back here again last week but we do not have records of the car being here between March 2023 and last week.   This time, we worked on the car for two days and were not able to duplicate the concern.  The reason why Honda Tech line does not have a record is because we must first verify the problem before we can submit a case to Honda.  In other words, we CANNOT call tech line until we are able duplicate the problem, which we have not.  If this concern is only happening once every few months, only requiring a reset, most manufacturers will not deem it to be a problem.  If only happening one every few months this is going to be very difficult to diagnose.  In the event, that this is happening often, I can inspect the car again with the customer present.  If we are able to duplicate the problem I will then call the Honda Field Engineer and try to get it repaired under warranty as good will.  I would be more than happy to meet **************** to check the car at her earliest convenience.  I will be out next Wednesday and Thursday.   I can be reached via email at ********************* or by phone at ************

  thank you

  *****

• Initial Complaint

  10/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to Honda service today for an oil change and asked them to check my tire pressure. I was advised by *************************** that I have a nail on my tire that couldnt be patched and said that I need a new tire and the cost was ******. When I asked if they sell used tires they said no therefore I decided to buy a used tire elsewhere but to my surprise they said there was no nail on either of my tires. I understand that ****** was the advisor but the person that advised him that I had a nail should be fired for scamming people. I left a message with the manager to let him know what happened but ***** called me back yet. I am requesting a $500.00 store credit that can be used on future service for my inconvenience of missing time off from work and being lied to.

  Business response

  10/05/2023

  The customer came in this morning for an oil change and low tire pressure alert. The dealership found a nail lodged close to the sidewall of the left rear tire which was causing the tire light to go on. Being so close to the sidewall is irreparable and must be replaced. The customer was made aware of this and declined the replacement,saying that the car will be taken to another facility. It is possible that while driving to the other location the nail fell out of the tire. At this time, the dealership is not in a position to offer any type of settlement.  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 30th 2023 My car's A/C died only blowing warm air and I wanted to bring it in to fix it under the new extended warranty they gave me because most of the 2020 CRV were having issues of leaking compressors . I made any appointment for 9:45 and brought it in on time. They informed me that diagnostics could take 3-4 hours. After 4 hours I asked about my car and no one had an answer. They had no idea if it was looked at or fixed. Another hour went by and still no answer. I went to the "big boss" to ask what the h*** is going on (I banged on his glass box of an office). He said he will look into it. By 5 hours and 15 minutes the big boss said that they will now look at my car. WTF really they haven't even looked at my car. Now they wanted me to leave it overnight but I only have one car in my family. I left and now I still have no AC in my car and the temps are around 85.

  Business response

  07/06/2023

  I apologize for the confusion and misunderstanding.  ************ dropped her car off with AC concerns.  *** service advisor wrote the car up but did not specify that she would be waiting for it.  Five hours later, ************ spoke with the manager who offered to start working on the car write away.  She demanded to get her car back.  *** manager offered a loaner car but she also refused the loaner car and again demanded her car back.   We would be happy to fix her car.  I can be reached at ************ or via email at **************************

  *********************, General Manager

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Have Bought My First Car From Millennium Honda.I Was Told By The Seller That The Car is in Absolute Mint Condition , There Was No Accidents , No Repairs , No Issues Reported To The Car, The Car-fax Reports Wasnt Given To Me in The First Place Either. After Almost 10 Months Of Paying The Car, My Passenger Headlight Went Out All Of a Sudden And I Took The Car To One Of The Nearest Honda Centre As There Was a Recall/ Extended Warranty On My Headlights and There I Found Out That My Car Has Been Through An Accident And The Car Parts Are Also Changed Due To The Collision. I Immediately Took The Car Back ************* From Where I Bought it And I Spoke To The Manager Regarding The Issue But instead Of Accepting Their Fault Or Helping Me He Started Making Excuses And Eventually Indirectly Started Blaming Me For Not Asking The Car-fax Reports, Although I Asked Everything At The Time Of Buying The Car The Seller Intentionally Hided The Accident History From Me And Portrayed That The Car is Absolutely Clean. They Charged Me Double The Amount Of The Actual Worth Of The Car. They Scammed Me, Lied To Me And Gave me a Misrepresentation Of The Car. Now If BBB Couldnt Helped Me Incase Then I Will Knock The Doors Of Small Court Claims,Because I Cant Accept The Fact That Ive Been Cheated And Wrongly Treated.

  Business response

  10/20/2022

  Good morning...  As you know, we are a fully transparent dealership.  We sell new and used vehicles of the utmost quality.  We post all of our cars on ******************** ********* ************** and ************.  Everyone of these sites showed the car as an excellent car to purchase.  The Carfax report is also on every site for every customer to see.  The price of the car at the time of purchase was 92% of all the cars in the market.  The condition was also "excellent" as we performed all the work necessary before we sold it. 

  I disagree that we charge more than the value of the car.  We charged 92% of the value of the car at that time.  We have many more other cars that you can chose from.  I am willing to sit with you and work out a deal with you.  However, during your last visit to our dealership, you selected cars that were 2 to three years newer than yours and with substantially less miles.  This is fine, as long as you understand that if you **************** the price will obviously be higher.

  I am willing to work out a deal and treat it as a customer satisfaction transaction and not necessary as another opportunity to make money.

  Feel free to contact me at ********************* or by phone at ************

  thanks

  *****

  Customer response

  10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  With All Due To Respect I Totally Disagree With Your Explanation And Facts. I Wont Say Much Here As I am in a Process Of Filing a Lawsuit Against Your Company You Will Soon Receive a Letter From Court And Then The Judiciary Will Decide Whos Right and Whos Wrong. I Have All The Proofs With Me And I Am Positive. 
  

  Regards,

  *************************. 

   

  
  

  
  
  
  
   
  

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had my car towed to the vehicle at the advice of Honda Roadside and the Dealership. Car has been sitting in front of the service department for nearly 30 hours without being moved, looked at or providing any idea of if/when they can do their job.

  Business response

  07/20/2022

  Good morning. Unfortunately the current wait time for an appointment is about one week.  This car was dropped off and parked on our facility without an appointment.  ********************** spoke to our service manager and as a courtesy we moved the car to the shop and began working on it.  We have since found the problem and will be calling ********************** to advise

  thank you

  Ravel ***** General Manager

  Customer response

  07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: it took 48 hours to get any information after calling dozens of times. While the car is running again, they refused to provide detailedninformation as to the root cause and refused to do further work on the car. I took it home and will be going to another dealer.
  *************************
  
  
  
  
   
  

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my car in because it had a broken trunk. The motor would lift the door and then beep 3 times and lower on my head.We dropped it off April 15th 2022 and still have not gotten the carback.Millennium Honda tells me the mechanics that worked on the car broke a bolt and tried to drill it out and broke the drill bit in the socket. Millennium Honda manager **** tells me his mechanic made a mistake and compounded their mistake with incompetence. Millennium Honda sent the car out to be worked on by another mechanic and I haven't heard anything from either mechanic. its been 3 weeks and 4 days and my car is still not in my possession. PLEASE HELP

  Business response

  05/31/2022

  Good afternoon. This problems was handled back on May 12th.  I spoke with the customer and he says that he asked for this complaint to be dropped.  He is happy now

  thank you

  *********

  Customer response

  06/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩