Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer took a deposit of $500 for a wrong car. Dealer agreed to issue a refund and send a check. When no check arrived I called and was told that the check is still at the dealership. I asked them to mail it and they promised. No check arrived and now they avoid my calls

  Business Response

  Date: 04/21/2025

  The refund check was issued on February 27th and mailed out on February 28th. The dealership advised that the check has yet to be cashed. The check was sent to the following address: ****** ******, ******************************************* ************************ 

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was told in March that the check was still at the dealership.

  Please issue a new check and send it to the address on file 

   

  ****** ******
  
  
  
  
   
  

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please dont mail. I will pick it up today 

   

  
  

  
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 04/23/2025

  The check will be available for pickup at Millennium Honda tomorrow, Thursday, April 24th. 

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov 2023, I bought a used Honda accord from this dealership and added ~$6000 worth of warranties to the purchase. On 2/12/25 I traded in my Honda accord at a different dealership. Since then I have called the dealership several times to try and cancel my warranties and get a refund on the unused premiums. They consistently bounce me around between departments and then send me to voicemail. I must have left 5+ voicemails at this point. I just want my money back for the unused premiums. I don't understand why they are giving me the run around when its such a simple thing.

  Business Response

  Date: 03/13/2025

  Good afternoon *** ************** I apologize for your experience here.  I would be happy to meet with your to have your products cancelled.  Please reach out to me at your leisure to schedule an appointment.  I can be reached via email at ********************* or by phone at ******************* 

  thank you

  ***** ***** General Manager

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off over a week ago and dont know whats happening with my car. I spoke with them Thursday 2/20/25 and they were supposed to get back to me and when I call they say my advisor hasnt been in since Thursday and dont know whats happening. I have no car and no way to get around.

  Business Response

  Date: 02/26/2025

  Good morning.  *** ******* has an aftermarket insurance company that is supposed to be taking care of the cost of the repairs.  They need to come to see the vehicle before they approve any repairs.  They are slow communicating but the adjuster, ****, is due to come in on Friday.  There isn't much that we can do until the adjuster gives the go ahead.   I will have the service advisor call to update as soon as we have more answers

  thank you

  Ravel *****, **

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  i got the car brand new from this dealer and the brand new car came with an after market alarm that I didnt know was an aftermarket piece and it has now gone bad and is not covered by my extended warranty company because its an aftermarket part.  It its over $4000 to fix the car. 

  
  

  ******* ********
  
  
  
  
   
  

  Business Response

  Date: 03/12/2025

  On March 5th, 2025, the consumer visited the dealership and acquired a new vehicle. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 31st, 2024, I went to Honda Millenium in Hempstead in search for a new car. The salesman introduced me to a Honda CRV 2021. He told me the market price was $29,000. I liked the car and the price wasn't horrible so I decided to get it. He then said that with taxes and warranty it was going to be about $33,000, which was still fine by me. When I got to speak with the finance manager, I told him that I was going to put a down payment of $5,000 bringing the price down to $29,000. When I signed the contracts i made sure the price I was financing was $29,000 which it was. Now that I went to make my first payment, I realized that the price is still at $33,000. I went to Honda to ask what happened with my $5,000. They are now saying that the cost of the car after warranty and taxes was actually $38,000, which the finance manager never mentioned to me or my dad and sister who were there as witnesses. I tried to reason with him and have him understand that he never told me the price of the car was $38,000 and he only kept referring to the contracts that I signed which were definitely forged because in no paper that he ever showed me had $38,000 on it as I would've noticed. It's really messed up and i know they do it to everyone. I trusted them to give me the best price possible, given that I am a full time student and was really trying to go for the best route when it comes to price.

  Business Response

  Date: 08/22/2024

  **************.   I took the time to investigate your claim regarding your purchase here at Millennium Honda.  As you know, we are a fully transparent car dealership.  We sell using the menu system which is how you know exactly how much you paid for the car.  The agreed upon selling price of the vehicle is $29,820 plus taxes and *** fees.  You then purchased an extended service contract and a maintenance package.  The price of the car did not go up to $38,000.  The price remained the same but when you add the items that you purchased (see attached) plus taxes and the *** fees the "Financed amount" is $33,165.36.  The claim that the contract was forged is not accurate as all the signatures have been verified as either yours and/or your cosigner's.  In the event that you have changed your mind and do not see the value of purchasing the extended service agreement or the maintenance package you can cancel them and the amount finance will be reduced per the agreement.  If you would like to cancel these items, feel free to contact me via email at ********************* or by phone at ************ and I will be happy to cancel them for you. 

  Thank you 

  ***** ***************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a guy from millennium Honda me sees ********** who promised to get me car on zero down .he took every kind of information and even asked me to buy an insurance on car that he didnt approve later.after that he treated and harrased me.used words like senseless person and I dont belong from here .

  Business Response

  Date: 05/29/2024

  Good afternoon
  loan applications and approval depends on several factors including credit history and employment status. Unfortunately, without established credit or employment, securing financing can be difficult, and we regret if this was not clearly communicated initially.  I would like to clarify that we have not received any deposit from you, nor do we retain deposits in situations where financing is not approved. Therefore, there is no deposit to refund.  In the event that the deposit has been given to your insurance company, you can contact them for a refund. 
  We take your feedback about the conduct of our staff seriously. Ensuring all employees uphold our standards of professionalism is paramount, and we will address this matter internally.

  Thank you

  *********************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for service all the lights were on on the dash board they initial told me it was one thing and I explained they repaired that already i was told it was the same then 2 days later told me it was something else and my warranty company had to be contacted and come out and look at the car which took several days they came out 4/15 now they finally got the approval on Wednesday 4/17 I was told they would start working on it Monday 4/29 and have yet to start working on it. Its going on 3 weeks and I have no car or way to get back and forth to work. Im going to have to rent a car and I dont know how much its going to be cause I dont know how long there going to have my car.

  Business Response

  Date: 04/25/2024

  Good morning. I apologize for the inconvenience.  Yes, the car had a code that described a certain repair.  At the same time, there is a bulletin from Honda stating that if you get the code "do not perform the work and instead do another step.  This is how the car was misdiagnosed.  We finally received approval from the customer third party warranty and will start work on the car.  We reached out to our customer and have allocated a loaner car for her.  She will be here to pick it up on Saturday April 27th.  *********************** our Service Manager has been communicating with our customer.  

  thank you

  ***** ***************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Honda Civic 2020 certified Pre owned with ******************************************************************************************* to go to any dealer to change the battery since i live in ** and they will send a check for the cost Until now they dont want to pay for the battery

  Business Response

  Date: 01/12/2024

  Good morning.  I apologize for the delay.  We cut a check yesterday and will be mailing it today.  You should have it no later than Wednesday of next week

  thank you

  ******************** GM

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  

  Today is Wednesday and I didnt receive anything from them 

  
  ******* *******
  
  
  
   
  

  Business Response

  Date: 01/18/2024

  We apologize for the delay. The check was mailed out. If you do not have it by next week, please let us know. 

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially went to Millennium Honda on 9/29 for a issue with my trunk door. It stuck and cannot open. After a very long check, they told me they need to replace a broken latch. They didn't have it and would order it. They asked me to go back the next morning at 7am. I questioned if the part will be ready by then and they said probably. I called next morning and couldn't get an answer so I went again. They told me it's not there yet and won't be there until Tuesday 10/3. So I booked an appointment to go back for Friday 10/6. Spent almost a whole day and almost $600. They claimed to fix the problem. The problem happened again just a few minutes after I got home. As I had to be away that weekend, I went back Monday 10/9. Again after almost a day there, they told me they were still checking and cannot finish by that day. But they said it'll be of no charge. So I left. I then tried to call a few times during that week, left messages. I never heard back from them. And then week of 10/16, I called again and was told the initial service advisor quit and it was transferred to another advisor who would call me back. Again I tried to call many times and was never called back. So finally one day, the new service advisor called and said they found the issue and could fix it but would charge another $300. I told him that I paid $600 and the issue was not fixed and last advisor said this follow up fix would be of no charge. He said he'll ask manager and get back to me very soon. Again, never heard back and I tried to call them a few times and left messages and no response.So it's been a month, they still kept my car, never responded to me.

  Business Response

  Date: 10/30/2023

  The Service Manager advised that the dealership will be taking care of this for the customer due to the misdiagnosis when it originally came in. A new latch was ordered and this will be completed for customer this week. The Service Advisor will be contacting the customer to arrange for the scheduling of service. Thank you. 

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 Civic has had a faulty infotainment system for over a year now. My warranty expired 10 days ago and the dealership refuses to assist. My issue was recorded once while under warranty several months ago but they couldnt duplicate the issue so they told me they were unable to assist. Ive been to the service center times and nobody is able to assist. I have video and picture proof of my issue but the advisor, ***************************, refuses to assist and says Im out of warranty regardless so it doesnt matter Hes lied to me several times saying he submitted a claim to Honda so they could approve a repair/replacement under warranty but hes lied about it several times. ****** also told me he would send me the paperwork he sent to the dealer SEVERAL times but refuses. He keeps calling back and lying and making up situations as to why hes unable to send me documents about my issue he supposedly sent to Honda; but the minute I show up in person to speak to him he freezes up. Coincidentally the service manager is always in a meeting and never able to assist when I call or show up in person. ****** is a poor representative of the brand and has no business being a service advisor.I even contacted Honda Corporate for their customer affairs and they stated they have no record of the dealer submitting anything under my VIN number or any of my personal information.

  Business Response

  Date: 10/06/2023

  Good morning.  Please see the attached repair order showing the time the car came here with this concern.  We inspected the car and were not able to duplicate the problem.  We found that the car was operating as designed.  As a courtesy we performed a factory reset and returned the car back to *****************   The car was back here again last week but we do not have records of the car being here between March 2023 and last week.   This time, we worked on the car for two days and were not able to duplicate the concern.  The reason why Honda Tech line does not have a record is because we must first verify the problem before we can submit a case to Honda.  In other words, we CANNOT call tech line until we are able duplicate the problem, which we have not.  If this concern is only happening once every few months, only requiring a reset, most manufacturers will not deem it to be a problem.  If only happening one every few months this is going to be very difficult to diagnose.  In the event, that this is happening often, I can inspect the car again with the customer present.  If we are able to duplicate the problem I will then call the Honda Field Engineer and try to get it repaired under warranty as good will.  I would be more than happy to meet **************** to check the car at her earliest convenience.  I will be out next Wednesday and Thursday.   I can be reached via email at ********************* or by phone at ************

  thank you

  *****

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Honda service today for an oil change and asked them to check my tire pressure. I was advised by *************************** that I have a nail on my tire that couldnt be patched and said that I need a new tire and the cost was ******. When I asked if they sell used tires they said no therefore I decided to buy a used tire elsewhere but to my surprise they said there was no nail on either of my tires. I understand that ****** was the advisor but the person that advised him that I had a nail should be fired for scamming people. I left a message with the manager to let him know what happened but ***** called me back yet. I am requesting a $500.00 store credit that can be used on future service for my inconvenience of missing time off from work and being lied to.

  Business Response

  Date: 10/05/2023

  The customer came in this morning for an oil change and low tire pressure alert. The dealership found a nail lodged close to the sidewall of the left rear tire which was causing the tire light to go on. Being so close to the sidewall is irreparable and must be replaced. The customer was made aware of this and declined the replacement,saying that the car will be taken to another facility. It is possible that while driving to the other location the nail fell out of the tire. At this time, the dealership is not in a position to offer any type of settlement.