Business ProfileforRochester Oxygen & CPAP

I am writing this complaint after starting to do business with Rochester Oxygen and CPAP. I have never been so furious about a company who couldn't care less about its customers especially for a device they absolutely need. ****** or ***** or whatever her name is was the rudest person I have ever spoken to. She is the Operations Manager? This company is owned by *********** who I cant believe such a huge company would do the patient neglect they did and the way they treated me because I have a traumatic brain injury. They were very rude, the 2 people at the center. The CPAP training takes a few minutes. I have used a cap machine for over 10 years and it was time to get a new device. I felt like I was a burden on them from the minute I walked into the door. Snotty looks from staff and especially the Operations Manager ****** (she doesn't know it but her info is being put online for any other customers who have issues with her. I even asked her for the phone number to her corporate office and she REFUSED to provide a customer a higher level of management she lacks. Keep an eye out on other sites. She is going to be blown away what I dug up. ***** ****** - You're operations manager is making you look like you have an incompetent company. I have text messages to be there at 2:30pm. I arrived and was told to leave. Nice customer service huh? I'd rather see ***** then to ever go to any ***** ****** locations. Since I have access, if they don't call me within 3 days I will be sending this to each and every board member. ***** ********* 3 days.