Complaints

This profile includes complaints for Central Plumbing And Drains's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Central Plumbing And Drains has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Central Plumbing And Drains

  219 N Prospect St Herkimer, NY 13350-1908

• 

  Central Plumbing And Drains

  Southampton, NY 11968

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2025 we contracted the company for a plumbing project, for which they provided an estimate of $3,500 plus tax. At their insistence and in good faith, we remitted a 50% deposit totaling $1,900, based on your commitment to commence work immediately. It has now been 8 weeks without any progress or communication from your end. Despite 10 phone calls and multiple text messages, all attempts to reach them have gone unanswered. Additionally, the insurance documentation, required by the building management, was provided to them and remains unreturned, despite several requests which demonstrates their unwillingness to cooperate.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date: January 17, 2025 -Amount paid for service: $500.25 - Central Plumbing and Drains originally quoted $85 for the service of clearing my backed-up drain but once job was completed the invoice totaled up to $500.25. Service tech was on property for a total of 30 mins and no additional parts/consumables were used on the job - The dispute is over the fact the company quoted the job at one price but charged a different rate once the job was completed. Was not expecting to be charged a rate that was 600% over the original amount. - I personally reached back out to get an understanding of how or why this miscommunication occurred. The owner, Steve, informed me that he has a recording of our original conversation and ensured me that I misheard what the $85 was for and that he doesn’t give estimates over the phone. I asked Steve to email me the recorded conversation so I also could see the misunderstanding but he threatened me with litigation for harassment if I continued forwards. No further attempts for communication has made by either side -During my phone calls with Steve at Central Plumbing and Drains he was confrontational and hostile to why I reached out to seek answers. Would like to make other people aware of the unprofessional practices that occur with this business

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These plumbers showed up on 1/30/25 to my home 4 hours late, which I was very understanding and just grateful they arrived. A simple fix of changing shut off valves under a bathroom sink in the second floor of the house was needed. After arriving late and quoting me $1900.00 for changing 2 shut offs and editing a drain pipe to the sink, they realized they did not have the right fittings to do the job, so they left for 2.5 hours to get the right materials. After arriving back to the house for the second time, they came inside and proceeded to cut off the water lines without shutting off the water in the basement. My second floor was immediately filled with gallons water which filled my first floor ceiling and then flooded the 1st floor which then leaked through to the basement. They single handily ruined all 3 rooms and caused 25k+ in damages. When I called the main boss, Steve, he said he would need Dan and his helper to leave, travel 1.5 hours one way back to their home base, and get commercial fans to dry everything out. They left all the pipes cut and uncapped and water off leaving a myself, a 71 year old cancer patient and our 10 pregnant horses with no water. They never returned and are unreachable by phone, even though they stated they would be back with commercial fans and now they will not answer calls and texts. This has devastated our home and lives mid winter with no effort on their part to fix their mistake. When I demanded insurance information I got no reply. With no reply on the insurance information request leaves me to believe they might be uninsured, even though they advertise they are fully insured. I have video and photos proof of the damage, and of their service vehicle arriving multiple times on the day in question. Also I have other witnesses besides myself of them cutting and line and realizing their mistake after the line was cut.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swindling, fraudulent charge on invoice, fraudulent inflation of prices. Excessive charge, amounts on invoice are 10 times greater than average or normal prices. Seems like a decimal point error in pricing.

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (and several other families in the central NY area) have fallen victim to a plumbing scam. The business that we contact (*********) sent out a person from another plumbing company (Central Plumbing and Drains). ********* supposedly is BBB Certified and has a lot of other credentials on their website. How can a business have the BBB stamp of approval and do a bait and switch? Notice in one of the pictures attached you will see a Central Plumbing employee AND a ********* van in the same picture.

  Business Response

  Date: 07/30/2024

  I am writing on behalf of Central Plumbing & Heating, Inc. (the "Company") in response to the complaint filed by Ms. ******** ****** with your organization. This matter is being litigated by my client, for defamation, and as such it is your policy, and mine, not to comment on ongoing litigation except to say Ms. ****** is extremely incorrect in her defamation against my client, who does own multiple companies. The rest will bear itself out in Court. 

  Customer Answer

  Date: 08/01/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The company claims to be in litigation with me, but they are not.  Regards, ******** ******  

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today Wednesday April 3rd I hired this business to fix a leaky faucet for me. The employee got at my house around 10:00 and checked out the faucet and said he will be back in 30 min. After 2.5 hours of him being gone he comes back with a brand new faucet and tells me this is what we will do. Change out the faucet with a new one. I told the guy sure we can change the faucet if that’s what it needs to stop the leaking. The change took him about 15 min and he ended up using some of the old parts on the new faucet. We get to the billing part of it and they tell me it’s going to be $1200. So I ask the guy for an itemized receipt and he refused to give me a receipt. He calls his boss and I’m arguing with him for a half hour for an itemized receipt. After he got tired of denying me a receipt he said he will go down to $950 for payment and I still didn’t agree with that I wanted him to take his parts back and leave at that point. After an hour of arguing he then said he can do $800 and lied to tell me the faucet was $500 and labor was $300. So I said fine and he billed me for $800 bucks and the guy left but still I didn’t get an itemized receipt like I demanded. The whole situation seemed like a set up and how he went from $1200 to $800 just for me using my voice and denying to pay that ridiculous amount is very concerning. Come to find out the same exact faucet he put in, is in store for only $158 after tax so that means they definitely lied about that what else do they lie about…After researching and hearing more word from others I feel as if this business should be investigated and stopped from scamming more consumers like me. So yeah 800 to fix a leaky faucet

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a plumbing issue - underneath my kitchen sink, I had leaks. I've had them before, but never called anyone until Sat., Dec. 30, 2023. The guy, Steve V*****, came over Saturday, looked under the sink, and said it'd be about $950. Then he said something about my cellar, that I needed $5000 for what he was going to do. At the time, I'm not thinking about the amounts. I just wanted the work done under the sink. He said he couldn't get the parts Sunday, which was a holiday weekend. He did Monday, Jan. 1, 2024, which I knew that was a holiday and knew I'd pay more. Well, I signed the bill, still not realizing how much I got charged. He never left me the bill. He said I get it after I pay my bill. Later on that evening, I got thinking how much that bill was, and then it hit me - that was WAY too much money. The charge - $8,672.61!! I'm thinking how absolute ridiculous that amount was. So did a whole bunch of people that I let know about. I called a friend the next day and told him the situation. He said to get a copy of the bill from Steve. He did bring it down and put in my mailbox. What he did do was put new piping under my kitchen sink, and some piping down in the cellar. And that's what I got charged with!! I know it was a holiday, so I expected to pay more, but not that much. I found out too, that he stole some merchandise from ****** way for over $5000. And being a woman and single, sounds like he was taking advantage of me. My brother-in law did go talk to him about the amount. He did bring the price down, but it was still high. I paid $5500. He was giving my brother-in-law a hard time at first. Then he came down on the price. Is there anything I can do about this situation? And he didn't itemize each thing he did - just what he did down cellar, which was one big chunk of money - over $6000.

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company rips you off, overcharges, and lies about needing a pipe repaired. They showed us a video that we thought was our pipe that wasn’t ours. Said we had a collapsed pipe, wanted to charge ,7500 to repair pipe. Not counting the 2,200, that they already charged us. Found out from another company there was no collapse pipe. Do not use this company, they will rip you off.

  Business Response

  Date: 07/30/2024

  I am writing on behalf of Central Plumbing & Heating, Inc. ("the Company"), regarding a complaint filed by Mr. *****. After a meticulous review of our records and surveillance, we have found no evidence of any interaction or transaction with Mr. *****. This situation leads us to believe that the complaint may have been lodged by a competitor or is otherwise unfounded. The Company is committed to maintaining the highest standards of honesty and integrity in all its dealings. We employ real-time operational surveillance to ensure transparency and fairness towards our clients. Given the absence of any record of Mr. ***** as a client, and without further information or documentation from him to substantiate his claims, we are unable to proceed with any form of investigation. The allegations made by Mr. ***** are taken very seriously by the Company. However, in the absence of any supporting evidence, these claims are not only baseless but also potentially damaging to the Company's reputation. Consequently, the Company categorically denies any wrongdoing or dishonest conduct as implied in Mr. *****'s complaint. In response to these unfounded accusations, and to safeguard its reputation and legal interests, the Company is compelled to initiate a defamation lawsuit against Mr. *****. This action is necessitated by the false allegations of being "ripped off," which are without merit and injurious to the Company's standing both within the community and the broader industry. The Company remains open to constructive dialogue and would welcome any verifiable information or documentation that Mr. ***** or your organization can provide to clarify this matter. We request that any such information be forwarded to us for further review. We appreciate your attention to this issue and trust that you will understand the Company's position. Should you require any additional information or clarification, please do not hesitate to contact us.

  Customer Answer

  Date: 07/30/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. See attached copy of invoice. Regards, ******* *****  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them come to do work at my moms house we were not getting hot water in her shower he insisted it was the shower unit itself and needed replacing. he quoted me 950.00 with all labor and parts so i agreed he came to do work then was writing up the receipt and said it was 1495.31. I asked why and he said need more parts i ended up paying him 1196.31. He left and did not have the problem resolved i callled him back he returned and told me it wasnt that and was going to be more money more parts . Come to find out he has had multiple people file complaints against him and people suing him. He was supposed to get back to me today March 18th 2023 and wont return my calls Can I please get your help ? I guess I got scammed as he has done to others.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed them the check for $5434.00 of the work they had done on my property. Called them 11 times to check if they received my payment. They kept saying they have not received no payment. Finally I gave them my credit card information and they charged 2400$ on it, Very next morning they deposited my check- They took 2400$ and refused to refund it keep giving me excuses like it takes time to refund. Its been 16 days now and I have still not get my 2400$ back. I have all the text messages and calls records of asking them to Please refund my 2400$.

  Business Response

  Date: 07/30/2024

  I am writing to you once again on behalf of Central Plumbing & Heating, Inc. ("the Company"), to provide further clarification regarding the complaint filed by Ms. ***** *******. My client has checked his records and does not see any customer by this name. Should she wish to contact me directly with any relevant information, I will make sure that she is actually due a refund for the overpayment that is it received. As of today, there is no record my client has of this customer. 

  Customer Answer

  Date: 07/30/2024

  I have looked over the response made by the business regarding complaint ID ********, and have decided that this does not fix my complaint. they have installed everything wrong and I ended up getting help from another company to correct the problem they had created for me and they charged me double and lied about not receiving my check and the same day they deposited my check too and I have all the records I can forward to them. or post it here. I ended up paying 9000$ to another company to get everything fixed because of them and they never gave me the money they took. I have attached all the screenshots and I can show you more of the  communication between us. And the money they took and lied about. Regards, ***** *******

  Business Response

  Date: 08/07/2024

  Greetings, A deep search into records show that this was an error in accounting, not intentional. I have reached out to the customer on behalf of the company to offer apologies to the customer. This was not intentional. This appears to be a cross of communication in the mail. I have personally reached out to the customer and assured her that the company will send her a refund of $2,400.00 within 5-7 business days at the address she provides us. 

  Customer Answer

  Date: 08/20/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  BBB spoke to the customer and the following was relayed: The business said they were sending a refund 2 weeks ago. I have not received any refund as of yet.  Regards,  ***** *******