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Amok Time, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21 2024, I placed a preorder for a Howling movie action figure paid from my ****** in the amount of ***** usd. On February 5th 2025, I contacted Amok Time through email to cancel the preorder. They sent an email agreeing to cancel the preorder and refund my money minus a 20% restocking fee, the refund amount being ***** usd. A few days later I emailed again and asked them if they knew when the money would transfer and they said they didn't know. It's been over 2 weeks now and I have NOT received the money and have tried to contact them to no avail. I emailed them again and received no response. I just now also noticed they have 2 different addresses and two different phone numbers, one number doesn't work at all and the other led me to an employee who refused to take my questions.

Amok Time, Inc. is NOT a BBB Accredited Business.

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