ComplaintsforSlomin's, Inc.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Never honored ************** contract for $216.16 never came to the house for maintenance called many times for someone to come. Called to cancel contract and then found out they used the money for an amount owed for oil delivery service. Never again .

  Business response

  08/21/2024

  ****** *** **** *** ****** ******** ****** ******************************* ****************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer ***********************************.
  
  *********************** established oil delivery services with Slomins initially in June 2017. Since that time, she has discontinued her services but later reinstated her services several times to date. On 5/08/2024 ******************** called with interest in purchasing a service contract. At the time of her call to our office, ************************* account was in a delinquent state. (See ledger attached) *********************** made a partial payment of $400.00 with our representative ******* over the phone and he emailed her the service plan for review. *********************** called our office again the same day to have the service plan resent by mail to better review the agreement in its entirety.  Slomins received the signed service plan back in our office on 5/23/2024 and the coverage was added to her account.
  
  On 6/12/2024, *********************** contacted our office to schedule a service for routine maintenance on her heating system. Slomins representative ****** attempted to assist *********************** with scheduling an appointment, unfortunately due to her account still being in a delinquent state an appointment was not scheduled. As detailed in the terms of the ******************* Plan *********************** signed, it states; SLOMINS is permitted, without notice to Buyer, to suspend or terminate all services under this contract if the Buyer is in arrears with regard to any monies due SLOMINS whether such monies relate to billing for this contract, installation of equipment or oil deliveries or any other services supplied by SLOMINS to Buyer under other contracts. ********************** then mentioned that she was experiencing a water leak from a pipe near the heating unit. To ensure if the issue was with the heating system and not a domestic plumbing issue, ****** asked if *********************** could email a picture to our customer service center and ********************** would follow up with her once received and reviewed. Unfortunately, our office did not receive the email as requested.
  
  On 7/12/2024, ********************** contacted our office to schedule an appointment for the routine maintenance once again and was insistent on an immediate appointment. There was no emergency service issue reported and as mentioned above, their account was still in a delinquent state as shown in the ledger attached. Slomins representative *** reminded ********************** of the past due balance that stemmed from a delivery made in February. ********************** became upset because he felt the account status should not have anything to do with his want for service and asked to speak with a manager. Before getting the opportunity to transfer **********************, the call was disconnected. ********************** called our offices back again shortly after and spoke with our representative ****. During this call ********************** requested to cancel the service plan and have the money refunded. A prorated credit for the unused portion of the oil service plan was issued to ************************* account for $180.63. Due to the running balance on ********** account the credit was applied to their past due balance which is also shown on the ledger attached.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention, and we are open to your suggestion in this matter. With that being said, we do not believe we have conducted ourselves in any manner that would warrant intervention. Slomins does apologize for any inconvenience Mr.and *********************** feel we may have caused. Regrettably, there will be no refund issued. The Rodriguezs have since cancelled their account and there is still a balance of $435.27 that remains due.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I inquired about getting an alarm system and cameras with slomins shield which is based out of new york state in 2023 and a package was discussed and a deposit of several hundred dollars was paid, about $400, around March of 2023. The package included a doorbell camera and three additional outdoor cameras, window and door monitors, an alarm system and monthly monitoring. The system was not installed in 2023. An account was created and it is *******. I followed up about installation of the system in 2024 and for some reason a different account was established, ******. When the system was installed in January and February, 2024, it consisted of 4 outdoor cameras, a doorbell camera, 2 indoor cameras, a number of window and door alerts, an alarm system and a keyless entry. I am getting billed for $679.21 on the 2023 account numbered ******* and $3274.56 on the ****** account, but the customer service department is unable to explain what these bills are for when I call. I need to have specific information on what i am paying for. They have cancelled the contract, but I was unable to pay because it was never explained to me the basis for the bill. I need the cameras and the alarm system. On the other hand, if they want to come and remove their cameras and system and just bill me for using it for the past 4 months, that's fine. I did not like the cameras that much anyway. The resolution was not that great, and they were not excellent at picking up human activity and kept picking up when bugs went by. So, i need to know what I am paying for, and wasn't a promotion deal or discount meant to be applied? They never get back to me. They tell me they have submitted the matter to collections, but i have not heard from any collections company either. Please help.

  Business response

  07/25/2024

  **** *** **** *** ****** ******** ****** ******************************************************************************************************
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer *********************.
  
  Slomins does apologize for the inconvenience ************** feels we may have caused.  After multiple discussions between ************** our credit department representative ****, it appears her complaint has been resolved and her account has been reinstated. (See ledger attached)
  
  If you should have any questions, please contact us at ************.
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was 100% misled. I was told that there was no contract other than equipment. If I wanted to at any time I could cancel I just would be responsible for equipment. Fast forward of course it was a lie. Im calling to cancel and pay equipment now its a 5 year contract regardless. Mind you the ring camera NEVER ever ever worked and the slomins employee was well aware of it and would come back and never did. I brought my complaint to management because im paying for nothing .. they manager was so rude and awful. This business is misleading, lacks customer service and will take advantage. I asked them is there someway to end this contract I never agreed to. They said for me to pay $1500. I told them I can meet them somewhere. But to pay $1500 after years of paying when my equipment never worked and they were aware and I never asked for the contract is insane. The manager ****** began to become irate and there has been no resolution. Im afraid this may impact my credit.

  Business response

  07/25/2024

  **** *** **** *** ****** ******** ****** ******************************************************************************************************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer *************************.
  
  ************ signed with Slomins consultant ******* on 6/23/2021 to receive our free security system installation package after being referred by another Slomins customer. ************ also signed for additional equipment to be installed that totaled $300.00. (See agreement attached) Unfortunately there was no way to confirm exactly what was discussed during the meeting with *********** and our consultant *******; but in the end ************ chose to sign with us and allowed our technician to perform the installation at her home on 7/06/2021. (See statement of work) By state law, all consumers have three days to cancel a contract, however, Slomins does not execute the terms of the monitoring agreement until we perform the installation. Therefore ************ had approximately thirteen days to review the agreement in its entirety and cancel if there were any terms or conditions with which she did not agree.
  
  Since Slomins performed the installation at *** ***** home on 7/06/2021, she contacted our office a minimal number of times.  Her calls to our office were billing inquiries or in response to an alarm activation.  There were no issues reported with the security system and no services have been rendered since the installation. Until *** ***** account was cancelled, our records indicate the security system was being used regularly. 
  
  As previously mentioned, *** ***** account has recently been cancelled due to nonpayment. (See ledger attached) Although her balance was paid around the time her account was cancelled, ************ contacted our office to request her services be cancelled.  At the time of cancellation there were twenty-five months remaining on *** ***** monitoring obligation, which is subject to an early termination fee of $1516.00.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention and we do apologize for any inconvenience ************ feels we may have caused. With that being said, we do not believe that we have conducted ourselves in a manner that would warrant intervention. Regrettably, *** ***** account has been assigned to our attorney for further collection action.
  
  If you should have any questions, please contact the office of ************ & ************ at ************.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been using ******** to purchase or to install a HVAC system for my home on 6/13/2024. On that date I gave a down payment of $8,000 and two weeks later they came to re-assess the place, and they informed me I had to put $5,000 more down, as per ************** to make the total of $30,000. I told them NO that I would like to receive my money back. Up to now they told me to wait 7-10 business days for the check that they will refund to my account. 7-10 days has passed by, and I have never received it. I then spoke to customer service, and they told me that I will receive the check in the mail. I still have not received it that way either. I need someone to intervene because it seems they are playing and don't want to issue my refund.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had to cancel my plan with Slomins Oil/heating because my house is in contract to close. Knowing that, they are trying to bilk me for a $499.00 cancellation of contract fee. I explained the situation and they offered to split it, or if the new owner would sign on they'd waive it, or if I took Slomins with me. I am moving to ******* where SLomins does not exist. I have been a good customer for years, maybe decades at this point. I think it is terribly fraudulent.

  Business response

  07/11/2024

  **** *** **** *** ****** ******** ****** ****************************************************************************************************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer *****************************.
  
  Slomins does apologize for any inconvenience ************************ feels we may have caused.  ************************ has been a customer with ********************** since 2019 and maintained a good account. We have reviewed her account and have made the decision to settle her obligation at $0.00.  There will be no additional payments due.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm a long time customer, of almost ********************************************************************** my home, from buying new windows in 2019 & other small issues due to old windows etc. In a contract to stay on another two years as a customer, they agreed to rescreen my kitchen window. This is the only way to arm this window. There are two screens flanking a fixed lite. They took one at a time so I was able to open a window. It took a frustratingly long time to get it back. Two months! I After the mechanic left, I noticed on my own that the screen was coming out of the spline. I had to call & have it picked up. I was pretty upset. They finally brought it back & took the other screen. i looked at the first one & seen something that didn't look right on the bottom corner but let it go for the time being. They brought the left one back about a month ago. I then spoke with a top supervisor in service this at length. I mentioned that the left screen looked funny on the lower right at that point so he would note it. They called to inform me the right one was ready so I looked at the left one closely & sure enough all I have to do is just lightly pressed my finger on ******* popped right out. Would anyone think this is acceptable? It's going on one year that I can't have both my windows open at the same time. we dont' have central air. Do we have the right to open our windows? How could this happen. Who's responsible for checking the work? I spoke with a ******************** today, after requesting a call back that never came in over a week ago. I asked for compensation at this point, on my bill, a credit. This shouldn't even be a debate, yet they had the nerve to tell me they have to review the case. Review what? They said to look at the current one that is damaged. 2x per screen these have been going back & forth and they're still reviewing? I am actually losing count myself. What about what occurred to date so far. They dont' think that's worth a credit?

  Business response

  06/07/2024

  June 7, 2024
  
  
  The Better Business Bureau
  ******************************************************************************************************
  
  Complaint ID: *******
  
  Please accept this notice as Slomins response to the complaint of consumer *********************************.
  
  Slomins service manager ******** went to ********************** home on 5/17/2024 to complete the installation of her window screen. We have removed the cost for the service rendered for that day as well as applied another credit for one month of monitoring service. (See ledger attached)
  
  If you should have any questions, please contact us at ************.

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved. 
  
  I am still having ongoing service issues with this company. It is related to the original complaint. 
  They did mention on their response, of June 7th, that they had a service manager come to my home to make the repair to the screen in front of me and they did.  It was okay.  Then. For a short time.
  Unbelievably, the spline, or gasket has since come out again. I called last week, asked to speak with a service manager and after reading the notes on the case they are telling me that I will be charged if they have to come out again.
  
  Their field technician made some erroneous notes under my account that it is my pets that are doing this, my cats, which I vehemently deny. It is a preposperous assumption to make. They are not dogs that jump on screens nor do they climb screens like monkey's, screens  that are protected by window coverings  

  They are obviously looking for a way to put this on the customer and avoid having to possibly come out again.
  Furthermore, they did not even want to hear the fact  that I figured out what was happening and that is, they are using too thick of a gasket or spline on this screen and its popping out in extreme heat.  In this case, the extreme heat that started about a week and a half ago, it popped out. It is pretty easy to determine this yet they did not want to listen.

  I am not paying for anything for a couple of reasons, one being that they are negligent in the rescreening and have been so since last summer. I don't care what the technician did  in front of me, he used the wrong gasket. Period. 
  I warned them that I am going to reopen the BBB complaint and possibly take this to the ************************ and they don't seem to care.
  I am very surprised as a customer of 23 years that they can be so dismissive  I cant risk having a broken screen  in my window.
  If they refuse to make the proper rescreening repair, or cannot handle this repair, then maybe its time I have to start exploring other options for an alarm company.   theyll have to come out unarm this window which I am not paying for.
  Ill  have the screens done by a  professional who deals in rescreening, I actually have someone, and keep it unarmed  until I consider what I want I want to do  

  
  
  
  
   
  

  Business response

  07/24/2024

  
  The Better Business Bureau
  ******************************************************************************************************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the unresolved complaint of consumer *********************************.
  
  As mentioned in Slomins response to ********************** complaint dated 1/04/2024, we have acknowledged our initial error and apologize for the inconvenience we have caused. With that being said, Slomins feels we have gone above and beyond to resolve ********************** ongoing issues, which over the numerous visits to her home, seem to be caused by her cats in the home. As mentioned in our response dated 6/07/2024, Slomins service manager ******** visited ********************** home on 5/17/2024. He also visited her home on 12/20/2023 when her complaint was reported to our office. Slomins A technician ********* also visited ********************** home multiple times in response to the complaint about her screens. They have confirmed that the continued damage to ********************** screens seem to be due to her cats pushing on them.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention. However, we do not believe that we have conducted ourselves in a manner that would warrant intervention. Since July 2023, Slomins has applied credits totaling $846.08 for services and monitoring. On 6/21/2024, ********************** spoke with Slomins escalation representative ***; he informed her that any future services to pick up and repair her screens would be at a cost to her which made her very unhappy.Once again, Slomins does apologize for the inconvenience ********************** feels we may have caused. Unfortunately, we can no longer be responsible for the repairs to her damaged screens.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am not receiving any customer service support to repair my alarm system. I want to terminate my service without paying the termination fee. I have contacted Slomins 3-4 times on the phone and no one ever picked up to help with my alarm system that is not working. I also submitted an electronic request as well and still have not received any communication. I want to terminate my contract (3 years left) without paying the termination fee. This is not right, i never missed a payment and they have not returned any of my phone calls / emails to fix my alarm system.

  Business response

  05/29/2024

  *** *** **** *** ****** ******** ****** ****************************************************************************************************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer *************************.
  
  Slomins does apologize for any inconvenience ****************** feels we may have caused.  We have reached out to ****************** in an attempt to discuss his issue(s) and potentially resolve. Prior to receiving ******************** complaint we were not aware of any problems he may be experiencing. The last visit to ******************** home was on 2/17/2023 to complete his installation.  Regrettably ****************** declined our efforts to try to assist and insists on having his services cancelled with Slomins. 
  
  Providing reliable and low-cost home security has been Slomins hallmark since 1981.  We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. In January 2023, ****************** signed to receive Slomins free security system installation and in return agreed to use Slomins monitoring services for five years. (See agreement attached) At this time there is currently forty-five months remaining on ******************** agreement that is subject to an early termination fee of $2656.80.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention and we apologize for any inconvenience ****************** feels we may have caused.  With that being said,we do not believe that we have conducted ourselves in any manner that would warrant intervention.  Slomins would appreciate it if ****************** would allow us the opportunity to resolve any issue he may be experiencing. Unfortunately, if he decides to move forward with his intent to discontinue his service, the early termination fee will apply.  In an attempt to try to maintain consumer relations, Slomins is willing to settle Mr. ******* forty-month obligation by offering fifty percent off the full cost of his obligation at $1328.40.  
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a new boiler for our house and installed by Slomins and we have a problem with the coil and is under warranty and warranty is over April 20 2024 and the boiler is under 1 years old, we are still making payments and they say they no longer are responsible for the repairs, please help

  Business response

  05/02/2024

  *** ** **** *** ****** ******** ****** ****************************************************************************************************** ********* *** *******
  
  Please accept this notice as Slomins response to the complaint of consumer *****************************. 
  
  Slomins does apologize for the inconvenience we may have caused.  We reached out to ********************** and arranged a visit to service her heating system for the issue reported.  *********** was completed on 4/09/2024.  (See attached statement of work) Slomins has waived the charge associated with the service call and there have been no additional issues reported to date.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 30th, 2024 Slomins serviced my boiler. That evening the basement had an odor of oil but I was assured that was normal after it being serviced. The smell continuously increased and I was told to open the window of the basement to let it out. On February 15th I discovered my boiler room and basement rug soaked with oil. The oil soaked all the way up into the wood and sheet rock of the surrounding walls. Slomins did hire a company to remediate the oil but refuses to reimburse me for all the oil spilled into the basement. In 18 hours 2 to 3 gallons accumulated into a bin from February 15 until the 16th when i waited for the technician to arrive. The technician admitted the prior technician did not properly seal the oil filter which led to the leak. I did the math and for that time period approximately 72 gallons were spilled in the basement. Which was evident by the remediating company having to dig and 8x8 foot hole in my basement that went 4 feet deep. They have take care of the remediation but are refusing to refund me for the approximate 42 gallons.

  Business response

  04/26/2024

  ***** *** **** *** ****** ******** ****** ****************************************************************************************************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer *********************.
  
  Slomins does apologize for the inconvenience we have caused ************** and her family because of the damage to her home. We arranged a remediation company to do a full clean up and repair. In addition, Slomins also installed a new boiler at ************** home at no cost. Slomins is still in the process of working with ************** for additional damage to items that were contaminated with oil. To date the cost is estimated at approximately $36,000.Due to the extent of damages and the cost; it is all being handled through our insurance company.  
  
  Slomins is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Once again ********************** is terribly sorry for the inconvenience we have caused **************. With that being said, there is no additional compensation that will be applied to her account.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had a contract with Slomins ******* that expired February 2024. I got no notification, no phone call, nothing. Not aware that my contract expired, I continued to send money to my Slomins account, leaving me with a credit of $1074.73. On March 24, 2024 my family woke up to a freezing cold house and no hot water. I called Slomins to find out that my contract expired. They told me they couldnt do anything to help me until I signed another contract. They emailed me a contract, which I signed under the impression that I had until midnight the night before 72 hours from signing. After I signed the agreement, because my family was freezing, they then told me they do not deliver on weekends! So I called back to cancel my service and contract. I then called a local company who came less than an hour after calling and filled my tank. The following morning a Slomins truck pulled up infront of my house and attempted to deliver oil, I told him that my service contract was canceled yesterday (Sunday), he left a bill in my mailbox and left. I immediately called Slomins to ask them why a truck was sent and that I had cancelled my service contract the day before. The representative, *******, proceeded to tell me how I breached my contract by having a different oil company deliver oil and they will deduct $499 from my credit balance and then they will cancel my contract. It clearly states on the contract the buyer may cancel contract at anytime prior to midnight of the third business day of this transaction also says no delivery will occur prior to 3/27/24 unless buyer requests delivery . They deliberately did not cancel my contract as I requested on 3/24/24, less than an hour of electronically signing a new contract so that they can charge me a breach of contract fee of $499 and deduct from my credit balance, which I have not received back.

  Business response

  04/08/2024

  ***** ** **** *** ****** ******** ****** *******************************************************************************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer *************************.
  
  Slomins does apologize for any inconvenience **************** feels we may have caused.  As **************** has requested, her services with Slomins have been cancelled as of 3/25/2024 without any penalty.  A refund has been issued to **************** in the amount of $1059.93.
  
  If you should have any questions, please contact us at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩