Complaints

This profile includes complaints for Slomin's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Slomin's, Inc.

  125 Lauman Lane Hicksville, NY 11801-6522

  
• 

  Slomin's Inc.

  28 Kennedy Blvd E Brunswick, NJ 08816

  
• 

  Slomin's Inc.

  4440 Pga Blvd STE 600 Palm Beach Gardens, FL 33410-6542

  
• 

  Slomin's

  200 Rittenhouse Cir Ste 1W Bristol, PA 19007-1626

  
• 

  Slomin's, Inc.

  21 Long Island Avenue Holtsville, NY 11742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/25, the expansion tank on my hot water heater caused the pressure relief valve to open. The valve did not close and filled my basement with 2 1/2 - 3 inches of water. Since I have a service contract with Slomins, I contacted them to do the ***air. The service tech came to the house and advised me that the expansion tank was not a covered part, but the valve was and should have closed. He also stated that the pressure relief valve was defective since it did not close. I asked him to show on the ***air invoice that he was ***lacing a defective part, (pressure relief valve), At no point prior to the ***air being done was I informed of the cost to do the ***air. He completed the ***air in less than 1/2 hour and presented me his tablet to sign which included the verbage I asked him to include about the bad part. There was no listing of price on the screen that I signed. I was notified via email that I had an invoice available from Slomins and when I opened it, I learned that the charge for the ***air was ****** plus tax for the tank and the valve. At no point did the service tech inform me of the price and in addition, the invoice explanation was changed from what I had signed. I contacted Slomins three times on successive business days requesting to speak to a manager/supervisor and was told that one would contact me. I gave the customer service *** the appropriate number to reach me, but learned that the manager chose to call my home and did not leave a message. I have had other occasions when the expansion tank was ***laced by Slomins and the parts charge was ***** plus tax. It appears that their concern for their loyal customers doesn't exist or matter.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equipment sets off the alarm while updating., while you coming home from work 24to 48 hours for a return call for service at night the shifts only one supervisors and the agents just repeat the same lane that they are reading from.This is the second screen that is not working correctly, their equipment is very poor.Second time the police had been called in. I want to cancel the service but would have to paid for the balance on the equipment $2,000.00 can't afford this

  Business Response

  Date: 04/28/2025

  ***** *** **** *** ****** ******** ****** ******************************* ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer ***** ******.
  
  *** ****** signed with Slomins in August 2023 for our free security system installation package. Since the installation was performed at her home, Slomins has had to call the police twice in response to signals received. The first was on 2/07/2025 and the most recent on 4/01/2025. Slomins representative(s)attempted to trouble shoot with *** ****** over the phone but she refused. A Slomins technician visited *** ******* home on 4/25/2025 to check her security system at her request. There was no issue found with the security system during this visit, but he extended the exit and entry delay allowing her more time to go in and out of her door to hopefully avoid future accidental alarm signals.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention, and we apologize for any inconvenience *** ****** feels we may have caused. With that being said, Slomins does not believe that we have conducted ourselves in any manner that would warrant your office's intervention. Providing reliable and low-cost home security has been Slomins hallmark since 1981. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. As mentioned above, our technician made an adjustment to *** ******* security system to assist in possibly preventing future false alarm activation. In addition, Slomins also strongly recommends that ********* add a secondary phone number and/or an emergency contact person as there is currently only one point of contact in case of an alarm activation.
  
  If you should have any questions, please contact us at ************.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Yes they came but per the teck they never know when a up date of their system will happen as for a second number there is none

  The attitude of the representative was very lousy

  Big deal they gave me a credit of $47 and change as of today which will not take it for at least ********************************************************* at this point Im tired of wasting my time and effort 

   Hi

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Slomins customer since 2017. I have a fixed price oil contract and service contract valid through 5-6-25. On 3-17-25 a tech was dispatched to my home due to noise in the baseboard heating units. He diagnosed it as air in the system and replaced the auto air bleed valve, and bled the system of air. In addition, he performed the annual boiler service ( checkup ). All of this is covered under the service contract. An hour after he left, I was emailed an invoice describing the work done, and confirming there was no charge. Today, 3-24-25, I received an invoice in the amount of $217.50, for the service performed on 3-17. I called customer service and spoke to **** who told me the part wasnt covered under the contract. This part has been replaced previously without charge , and after reviewing the service contract , there is nothing excluding it from being covered. I asked to speak to a supervisor and was told one would call me back. When I asked when they would call, I was told when one is available. That was over five and a half hours ago, and no one has called. My account has always been in good standing and my service contract is both paid for and in effect.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The Service Call charge has been removed from my account. 
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased slomins in May 2024 I signed a five-year contract. I purchased the equipment which was interest free for one year and the 54 dollars a month monitoring. In April of 2025 I became homeless I called for the company to just take my equipment down until I found a place and I would continue to pay my monthly monitoring. They wanted to charge me over *************************************** being disabled I'm on a fixed income I ask someone else so it was taking down. I'm currently homeless in the meantime they have canceled my service which I didn't do and I was going to keep paying and sent me one bill charging me again for the equipment I paid off and my bill went down to 54 that was paid off approx. four months ago and the bill for the remaining years of 50 months of monitoring. I didn't cancel my account I was going to keep making monthly payments as I get paid once a month everyone has been very rude and now, they sent me a letter there sending my account to collections when I been paying my monthly services and there trying to charge me for equipment again it's a rip off and scamming people for money. I only owe 54 a month 50 months I'm disabled and on a fixed income they are not working with me, and no one wants to be bothered. I have called to work it out but they refuse and now they're putting me through stress and anxiety because all my bills are paid on time. I did not cancel I'm just currently homeless.

  Business Response

  Date: 04/10/2025

  *** ****** ******** ****** ******************************* ******************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer ********* *****. Providing reliable and low-cost home security has been Slomins hallmark since 1981.  We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.
  
  *** ***** established an account with Slomins in April ******************************************************* return, she agreed to use Slomins monitoring services for five years. In addition to Slomins free security system installation package, *** ***** also purchased extra items to be installed. (See agreement attached) *** ***** signed her agreement with Slomins on 4/17/2024 and we completed the installation at her home on 5/01/2024.(See statement of work attached)
  
  In March, *** ***** contacted our office to advise that she would be moving. At that time there were fifty months remaining in her monitoring obligation that was subject to an early termination fee of $3398.00.When a customer moves while under contract, ********************** has options available as detailed in their agreement. (See #3 Early Termination for Move) During ********* last conversation with our office on 3/24/2025, she was advised once she moves into her new home, Slomins will arrange for the transfer of services and the early termination fees will be removed from her account.   
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention, and we apologize for any inconvenience *** ****** feels we may have caused.With that being said, Slomins does not believe that we have conducted ourselves in any manner that would warrant your office's intervention. As mentioned above, Slomins position does remain the same. If the transfer does not take place, regrettably, *** ***** will be responsible for the early termination fees billed to her account. In an attempt to settle *** ****** account obligation for approximately half the cost at $1600.00.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a service contract, where service calls are covered under the annual fee. I called on 1/19 for a service call, and no one was sent. I called again on 1/21, and someone dis come. Then I was billed for it. When I call to dispute the bill, everyone that comes to the phone says they can't make any changes, only a manager can. Then they refuse to put a manager on, and claim one will call back. Its been two months, and about 6 calls from me, and they never call back or make changes. Looking at ****** reviews by other, this seems to be the company standard now. Please help.

  Business Response

  Date: 04/03/2025

  ***** ** **** *** ****** ******** ****** ******************************* ****************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer ******* ********.
  
  As *** ******** state in his complaint, he does have a service contract with Slomins. (See agreement attached) Unfortunately, if the deliveries are held due to an unpaid balance, and there is a need for emergency services as a result, it does not cover the cost to restart the heating unit. A hold notice is sent prior to our customers next scheduled delivery advising of such.(See hold notices attached)
  
  On 1/19/2025 the ********* contacted our office in need of emergency service. Slomins technician arrived at their home at approximately 10:04pm. It was found that the ********* home did run out of oil and we needed prime the heating unit to get it restarted. It was also found that they purchased oil from another company therefore they were billed $260.00 plus applicable tax for the visit. On 1/21/2025, our office was notified again of a service issue at the ******** home. Their heating unit shut down again, but they were able to reset it to get it restarted. This was not considered an emergency service so another appointment was scheduled for 1/28/2025, however they were advised that if the heating system goes down again prior to their appointment,they can call back to arrange for a same day emergency visit. Slomins technician performed a routine maintenance on the heating system, and they were not charged for this visit.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention. However, we do not believe that we have conducted ourselves in any manner that would warrant intervention. Slomins is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to its customers very seriously and endeavor to achieve superior customer relations. Due to the continued dispute, the ********* account was ************ settle their complaint, we have removed the charge for the service rendered on 1/19/2025. There will be no further deliveries or service to the ********* home.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact customer service through ************** website about my alarm account FIVE TIMES and not one response! . I have been a customer since 1988! Previously bills came quarterly. I recently paid one and 10 DAYS LATER I get another bill! One previous bill I was charged $.37 INTEREST! I want a complete breakdown of previous and current charges and payments. They just won't respond!

  Business Response

  Date: 04/03/2025

  ***** ** **** *** ****** ******** ****** ******************************* ******************
  Complaint ID: ********
  
  Please accept this complaint as Slomins response to the complaint of consumer ****** ******.
  
  Slomins does apologize for the inconvenience *** ****** feels we may have caused. We have attempted to respond to *** ******** billing questions by email and by phone. As he states in his complaint, *** ****** was being billed on a quarterly basis for his alarm monitoring services. In April 2024, *** ****** signed to receive a Slomins free security system upgrade. Upon completion of his security system upgrade, *** ****** next monitoring service invoice that was issued on 6/10/2024 was now monthly instead of quarterly and all invoices subsequently thereafter. (See ledger attached) On 12/11/2024 at approximately 5:03pm and 2/11/2025 at approximately 4:11pm, Slomins representative ***** replied to emails received from *** ****** and our representative ***** attempted to call on 3/10/2025 at approximately 11:21am but to no avail.
  
   Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention. However, we do not believe that we have conducted ourselves in any manner that would warrant intervention and there was absolutely no malicious intent. Once again, we do apologize for any inconvenience *** ****** feels we may have caused. If he would like us to adjust his billing back to being on a quarterly basis we will happily do so.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Slomins to ask for a courtesy to waive the dry tank fee. I ran out of oil 2 months in a row due to loss of employment. I was told due to my "negligence" I would be responsible for the charge. However there have been courtesy's extended to other customers for the same issue. I asked what differentiates me from any other customer that has received the courtesy. I have been with this company for over 12 years. It's unfortunate I am being discriminated against and did not received the same courtesy as someone in another geographical location. I am being characterized as being negligent when I lost my job of over 30 years. All I am asking for is a courtesy that has beeb extended to other Slomins customers.

  Business Response

  Date: 03/31/2025

  ***** *** **** *** ****** ******** ****** ******************************* ****************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer ****** ******.
  
  *** ****** has had an account with ********************** since 2013. As she mentions in her complaint, Slomins is in no way discriminating against her or the area in which she resides. Slomins does try to work with all of our customers in the best viable way within reason. As *** ****** also states in her complaint, in some cases we do give our customers, who may be having financial difficulty, the one-time courtesy of waiving the cost for service to prime their heating unit.  If a customer runs out of oil as a result of deliveries being on hold due to an unpaid balance, there is $260.00 dry service charge to prime the heating unit plus the cost of oil dropped. Over the years *** ****** has had an account with **********************, regrettably her deliveries have been placed on hold several times which led to service being needed. Slomins has extended *** ****** the courtesy of waiving the cost to prime her heating unit on 2/03/2018; she was billed for just the ten gallons of oil dropped in order to her heating unit up and running. (See statements of work attached)  
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention. However, we do not believe that we have conducted ourselves in any manner that would warrant intervention and there was absolutely no malicious intent. Slomins is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to its customers very seriously and endeavor to achieve superior customer relations. To try to settle *** ******* complaint, Slomins will extend another courtesy to *** ****** by waiving the $260.00 plus applicable tax cost from the last dry service call rendered on 3/07/2025. The remaining balance due on *** ******* account will be $912.02.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ****** shield a numerous amount of times to cancel my service after ************************************************************************************************* on the phone that I have to pay them $1100 to terminate the service, which I was never awareof and theyre saying theyre holding me to a contract for three more years I dont remember signing any contract for three more years and again I cannot afford $1100 to pay Slomans alarm company and its not fair I should have to do this and I will not pay them and Ive seen the customer reviews on Slomans alarm company and I see that a zillion complaints about the business and here I am now complaining as well. This is not fair to do this to people who have had their service for almost 30 years. please help me do This

  Business Response

  Date: 03/13/2025

  *** ****** ******** ****** ******************************* ****************** ********* *** ********
  
  Please accept this notice as Slomins response to the complaint of consumer **** ******.
  
  As *** ****** states, she has been a customer with ********************** since 1999 and has maintained a very good account. Since establishing her services with Slomins she has taken advantage of getting free security system upgrades in February 2004, October 2017 and January 2022. (See agreements attached) Each agreement, *** ****** agreed to the free installation package and in return agreed to use Slomins monitoring services for five years.
  
  *** ******* account was recently cancelled because she informed our office that she was moving. At the time of cancellation, ********* had twenty months remaining on her monitoring obligation that was subject to an early termination fee of $1078.88. When a customer moves while under contract, ********************** has options available as detailed in their agreement. (See #3 Early Termination for Move) If none of these options are feasible, because of *** ******* history with Slomins, she was given a substantially reduced amount of $295.00 to settle her remaining monitoring obligation.
  
  Slomins has always cooperated with the Better Business Bureau in resolving matters that come to your attention, and we apologize for any inconvenience *** ****** feels we may have caused. With that being said, Slomins does not believe that we have conducted ourselves in any manner that would warrant your office's intervention. Providing reliable and low-cost home security has been Slomins hallmark since 1981. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.
  
  If you should have any questions, please contact us at ************.

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive signed into a 1 year contract for oil delivery at my home. *** must of called company 10+ times on many occasions to ask for delivery. They dont follow thru on promised delivery dates and at one time in the dead of winter we ran dry of oil and could not use heater. Ill have to call more than once to receive delivery. One time when they did come they only filled up 10 gallons on a tank that holds 200+ gallons. As a customer who relies on oil delivery that I pay for, it should feel like I have to beg for them to deliver to my home.

  Business Response

  Date: 03/13/2025

  Unable to locate an account with information provided

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered fuel oil from Slomins web site DBA low ************ on Feb 16th .i was informed id have oil delivery between 24 and 72 hours .on Feb 18 th i tried calling to check on my delivery . There is no phone number on their website so I called the parent company three times in two days and could not get to speak toanybody about when my oil was being delivered. I informed them that I am very low on oil and would need to have it they promised it would be here by today, February 19. I called at 3:30 this afternoon. They told me that someone had tried to put oil in my house, but it would only take 5 gallons . I was told then that they would be refunding money back. There was never any communication. There was no way to speak to anyone about this problem. I feel that this was a total scam. You would think they would have left me either a note a bill a phone call or an email. I think Im at least owed an apology for the poor service and no follow ***** credit card was charged $472

  Business Response

  Date: 03/13/2025

  
  The Better Business Bureau
  ******************************************************************************************************
  
  Complaint ID: ********
  
  Please accept this notice as Slomins response to the complaint of consumer **** *******.
  
  Slomins does apologize for any inconvenience *** ******* felt we may have caused. With that being said, we do not believe that we have conducted ourselves in any manner that warrant intervention. As *** ******* states, he ordered a fuel oil delivery with our subsidiary company ************* (LPO) online on 2/16/2025. Our oil driver attempted to deliver to his home as requested, however upon trying to deliver, our driver failed to hear the vent alarm from **************** tank and stopped the delivery after approximately 5.1 gallons as a precautionary measure. Not being able to hear the vent alarm can hinder our delivery driver from detecting the level of oil as they fill the tank, which can possibly cause an overfill of tank or spill. Although *** ******* states he was almost out of fuel oil, Slomins had not made any previous deliveries to his home. Because we were unable to make a complete delivery to *** ******** home, he was refunded $457.31 to his credit card. (See ledger attached) Once again, Slomins does apologize for any inconvenience *** ******* feels we may have caused.
  
  If you should have any questions, please contact us at ************.