We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hearing Assistive Devices

Miracle Ear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Miracle Ear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Miracle Ear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Miracle Ear

      186 W Old Country Rd Hicksville, NY 11801-4011

    • Miracle Ear

      195 n broadway Hicksville, NY 11801

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have $6000.00 hearing aids from miracle ear, they go in the ear. i had to get a new phone my died, i went to have my phone pare at the store in hicksville, they couldn't do it, they got tech. support on the phone and he said that miracle ear has not updated or kept up the app. for these aids, they wanted me to buy a hand held remote i said no i wont pay for that so the dist. manager called me a week later and sent me one for free. the store had trouble getting it to work and it still does not work correctly, and i cannot use my aids they way they were intended for $6000.00! i called your center and they said they would contact the manager, i said i wanted the managers supervisor they said no they had to contact the manager, he has not gotten in contact with me and it has been a week. Meanwhile i can't hear my TV at night, i can't control the bass or the treble (which i paid extra for so i could be able to). For a company that states they give good service i am not seeing it at all. i want this problem solved either fix the problem or give new hearing aids that work like these use to work. there is no corp. number, the customer service says ******* Enterprises owns the franchise there is no other number for me to call, i am a retired police sergeant on a fixed income and cannot afford any more expense.

      Business Response

      Date: 01/31/2024

      Seen by **** as he complained to the BBB that app no longer works with aids and he is unable to adjust the bass and treble manually. Today **** was able to pair the app on the android phone with the Ready Fit aids. Remade programs with closed acoustic parameters. Decreased master gain in noisy environment, increased bass/treble range configuration. Tested app with tv (played movie trailer in office); works well; patient happy.

    Miracle Ear is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.