ComplaintsforAdvantage Hyundai

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Advantage Hyundai in **********, ** on Tuesday 2/7/23.I told the employee, *************************, I would like the vehicle inspected for warranty coverage for my peeling leather steering wheel. All she did was take pictures of my license plate and said she would get back to me at my cell phone number. She didnt complete an inspection at all and nobody in the repair shop did any sort of inspection of the vehicle. *** contacted the dealership twice over the phone since then and I was told the advisor didnt submit any sort of repair authorization at all. There was no record of my vehicle being in the shop or that it was even looked at or documented in any way. I visited the dealership today at 7:45 AM and was told the advisor **** didnt submit the paperwork either. She claims she didnt even look at my car and cant remember taking pictures of my steering wheel. Im at ****** miles as of now and my warranty will be over at the ****** ***** Advantage Hyundai tells me even though *** brought in my car and made them aware of my issue while under warranty, if I go over the 60K ***** it wont be covered. My appointment was made 3 weeks out which means Ill obviously be past that **** at that point so theyll deny service being that Ill be out of warranty. I am not looking for any sort of compensation or reimbursement- just service for my cars steering wheel under warranty

  Business response

  02/22/2023

  Advantage Hyundai (the "Dealership") has received ************************* (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Dealership will not disparage the Consumer assertions, but will simply respond with the following statements and attachments regarding the denial of warranty coverage.
  
  Attached please find to .jpg files titled SawalSaeed-1 & 2. These .jpg files are pictures of the Consumers Steering Wheel.
  
  According to Hyundai Motor Americas Policy and Procedure Manual regarding the warranty of Upholstery and trim (p.111). The warranty for upholstery and trim will not cover the following damages: (i) Worn, (ii) Soiled, (iii) Torn or cut by a foreign object, and (iv) Normal Deterioration due to use and exposure.
  
  Also, any damage caused by a lack of maintenance or the use of improper cleaning agents would not be covered by warranty. Any damage cause by a Non-OEM part such as a Steering Wheel cover would also not be covered.
  
  From the attached .jpg files, it is abundantly clear the Consumers steering wheel would not be covered by warranty for more than one of the above reasons.
  
  The Dealership has done nothing wrong, the Consumers requested repair is not covered under warranty.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Advantage Hyundai

  Customer response

  02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer response

  02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The steering wheel peeled leather on its own without any cleaning supplies or chemicals. This should be covered under warranty due to a manufacture defect 

   

  ***********************
  
  
  
  
   
  

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/28/22 I took my 2022 Genesis ** 70 with a little over **** miles to this dealer for a check engine light. On 9/29/22 I was contacted by the service advisor that I had a faulty injector and two parts had to be ordered. A few days later received a call that one part came in and just awaiting the other part. Two weeks passed didn't receive any update, called on 10/4 for update and was told still waiting on part, but was not given an ETA on when it will arrived. Called again on 10/14 and 10/26 and left messages again no response. Received called on 10/28 the part is here awaiting customs and hopefully will receive my car back in the next week. Called back on 11/9 to get a status update and no response, left message again. Filed a complaint with Genesis ******** service on 11/10 and gave the same details as mentioned in this statement and was assigned a case# ********, the representative tried contacting the dealer and I quote "was bounced around to different agents and was finally able to leave a message with the same service advisor that i have been leaving repeated messages with. On 11/11 received a text message stating part has come in and i need to call and schedule a time in which to bring my vehicle in for service. When I called the number attached to the text, the lady responded lets see what day a technician is available to bring the car in for service. I told her that my car has been there since 9/28. Today is 11/16 and no one from the dealer has contacted me, almost 3 weeks after I was told that the part has arrived, and almost 2 months I having my vehicle. The service/parts lack of communication is undesirable and as a consumer I felt that I been let down tremendously and have no intent of returning to this dealer if they decide to fix my car and give it back to me.

  Business response

  11/17/2022

  Advantage Hyundai (the "Dealership") has received **************** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Consumers vehicle is currently being serviced and upon the completion of the service the Consumer will be advised.
  
  While the Dealership regrets its miscommunication with the Consumer, the Dealership would like to remind the Consumer they are currently using a Dealership Loaner Vehicle. The Consumer should disclose the current use of the Dealerships property in any further claims or demands for expedited services. Withholding such information in a claim against the Dealership exploits the Dealership good faith efforts already given.
  
  The Dealership has done nothing wrong and appreciates the Consumers understanding regarding the delay for parts.
  
  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Advantage Hyundai

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September 2013, I bought a 2011 Sonata. I also purchased a 10-year power train warranty for $2200 (expires in Sept 2023). My car is currently in the shop at Advantage Hyundai waiting for $4200 worth of work to be done. My 10-year warranty would cover this work.When I bought the car in 2013, three Advantage Hyundai employees (***** **** ***** manager and the finance guy) fraudulently induced me into buying a warranty. They told me it was a 10 year warranty to get me to buy it for $2200 and now that my car needs work, they're telling me that the warranty expired in 2020. My warranty has the purchase date AND the manufacturer's original in-service date as 9/29/2013. According to that info, my warranty should expire in September of 2023.Since I was fraudulently induced into buying that warranty by 3 people who didn't bother to tell me that it wouldn't actually cover me for 10 years, I believe that Hyundai should do something to rectify the situation for me. After calling Advantage Hyundai several times and leaving messages, no one called me back. I went to the dealership on 9/21/22 and spoke to the service manager ************************* (general manager wasn't there that day) and he said he would speak to the general manager and get back to me. A service rep called me on 10/28 (a week later) to tell me that Advantage Hyundai is going to do absolutely NOTHING at all to help me resolve this issue. I originally dropped my car off with them on 10/13/22, so I have been without a car now for over 2 weeks.I have 4 other family members that have all bought vehicles from Advantage Hyundai; up until now we have been loyal to the brand and the dealership, but 3 of their employees lied to me to get an additional $2200 out of me and Advantage Hyundai will not honor my 10 year warrant that they sold to me. I believe its only fair for Advantage Hyundai to cover the cost of the work that currently needs to be done since it would've been covered by my 10 year warranty.

  Business response

  12/02/2022

  *************************** (the "Consumer") had agreed to pay for all repairs. Advantage Hyundai (the "Dealership") has completed the repairs and the Consumer has picked up her vehicle and paid for the same. 

   

  *******************
  Legal Assistant/Corporate Paralegal to
  the General Counsel of Advantage Hyundai

  Customer response

  12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  Here's another example of the terrible customer service from ********************.  Responding to a BBB complaint (more than a MONTH after the complaint was filed) by saying I got the work done and paid for it, is NOT responding to my complaint.  Of course, I got the work done and paid for it.  I didn't have any other choice if I wanted my car back.  That does NOT address my original complaint.  It doesn't change the fact that I was lied to by 3 employees of Advantage Hyundai.  All 3 employees fraudulently induced me into paying $2200 for a 10 year warranty and then when I needed work done 9 years later, Advantage Hyundai tells me that my 10 year warranty already expired.  How is that possible?  I never got a call back after leaving several messages so I was forced to go to Advantage Hyundai in person.  The general manager supposedly wan't there so I spoke with the service manager.  After giving me about 5 minutes of his time and stating "oh, I hate when these things happen" (meaning I'm not the first person to be lied to and defrauded), he told me that either he or the general manage would call me back about my complaint.  NO ONE ever called.  They hid behind their service rep who was dealing with my car and let her call me 6 days later to say that Advantage Hyundai wasn't going to do anything to help me out and asked me how I would like to proceed with my car.
  
  There was NO CALL from a manager apologizing for the situation that I was currently dealing with due to their own employees defrauding me and offering some kind of assistance to make the situation right.  There was absolutely nothing done by either the service manager or the general manager in terms of good customer service.  Not even a phone call!
  
  At the very least, I should be refunded $2200 for what I was told was a 10 year warranty but somehow it expired before the 10 years was over.  I still don't know how that's possible.  If I bought the car in Sept 2013, a 10 year warranty should expire in Sept 2023.  Since I didn't actually get a 10 year warranty that I could use, I should get my $2200 back.  What they did to me was fraud - plain and simple.
  
  However, at this point, Advantage Hyundai should give me a refund for the entire amount that I paid to have the car serviced for the initial fraud, the stress, aggravation, lack of a having a vehicle for over a month (and no offer of a loaner car) and the complete lack of any good customer service.
  
  The managers of ******************** clearly do not understand the simple concept of good customer service and doing the right thing = loyal & returning customers, referrals and positive reviews.  

  ***************************
  

  
  
  
  
   
  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was threatened by service department employee. Upon dropping my car off, service employee was very short and disrespectful. After leaving I went back into the counter to ask a couple questions, ******* was complaining about my wife and me directly to his coworker and I happen to catch him in the conversation by surprise because he didnt see me standing there. When I confronted him about why he was discrediting my wife and I and using slandering comments he took it offensive and the conversation got heated. He stood up from his chair and agressiively came towards me on the other side of the counter trying to provoke me to hit him. He then cocked his arm back, fist clenched gritting his teeth and started to move his arm and fist towards me to stoke me in the face. His coworkers did noting his supervisors did nothing. I was extremely shaken by this attack gesture and called 911 to have this threatening act documented. The dealership has never relied to me after numerous attempts to file a complaint please record this on there file for future customers to be aware of such violent aggression this ******* made towards me

  Business response

  09/02/2022

  Good Morning, My name is ***************************** I am a Manager at Advantage Hyundai in Hicksville ** ***** . I have spoken to this client, personally, and have apologized to him directly for any misunderstandings, we may have had with him. I know having a car repaired is a very stressful endeavor, with long wait times , parts inventory issues, and supply chain issues . I have ensured to the client that I will do everything in my power to ensure his voice was heard, and communicated to all employees as he suggested, and requested . we are and have always been a friendly neighborhood dealership who believes in putting the client first. , and our customers will always  come first. I aslo invite him to come to the dealership and visit with me personally  to address  any further concerns. I would also like to offer the client his next oil change service  on us to allow me show him a world class experience nothing short of spectacular

  please feel free to reach out to me directly  **************

  *****************************

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to pick up a car lease today. The contract required a $4,000 down payment which I had discussed with the salesman I was going to pay by credit card when I closed the deal. I confirmed with the salesman that there would not be any other service fees if I did that. They tried charging me 3% today. I told them I refused to pay the fee and if they insisted, I would not that on the survey they send out after the sale. When I told them that, the sales manager accused me of threatening them with a negative survey and then refused to sell me the car. I then said I would just pay the 3% and told them not to even bother sending me the survey and they still didn't sell me the car. They told me they "They had no trust in the client" any longer and there were plenty of other buyers for the car.I tried contact the General Manager but one person told me he left for the day and the another said he was never in that day.I still have a $200 deposit I left with them which was paid by credit card, with no service fee.

  Business response

  05/26/2022

  im aware of the situation.  the salesman rob told him before he arrived to the showroom to pick up the car that there was a 3% fee.   so he did indeed know.  in finance he got uncooperative, angry, and demeaning with my finance manager over the 3%.  thats when sales manager ******* nesnik got involved and spoke to him in a calm manner in precotts office where he was extremely rude.  we offered for him to use a check, cash or debit card instead to avoid the 3% fee.   customer refused and yelled at us to take the credit card and do what we were told by him.  he then started threatening us with a bad survey and blowing us up on the internet so it was at that point we decided it was not a good idea to do business with a person like that and ******* decided to move on from the deal.  

  Customer response

  05/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they delivery on their promise to make this correct. See below email string regarding their proposed resolution. 

  
  Sent from my iPhone
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  Sent from my iPhone
  
  
  
  On May 26, 2022, at 5:24 PM, ***************** <****************> wrote:
  
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  Sent from my iPhone
  
  > On May 26, 2022, at 10:08 AM, ***************** <****************> wrote:
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  *****************************
  
  
  
   
  

  
  

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