Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these items on December 27th and have not received any communication about this order. No shipping confirmation or tracking number. I have contacted support with no response. I have not received any product, but the charge came out of my bank account on the day of purchase.

  Business Response

  Date: 01/09/2025

  Hello, 

  This order included some new products, which were supposed to arrive at our warehouse late-december. Had these items arrived on time, customer's would not have experience a shipping delay, however, due to circumstances beyond our control, we ran into an unexpected delays. We've been transparent with all customer inquiries letting them know about the delay. The first contact we received from this customer was on Friday, January 3rd. As outlined in our automatic email reply, we need approximately 5-6 working days (weekends not included) to get back to all inquiries. We replied on Tuesday, January 7th (ahead of estimated times), to let the customer know about the shipping delay. As of today, January 9th, we can confirm the customer's order has now been shipped and the tracking details have been sent to their inbox. 

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FLAT TUMMY REQUIRED A SIGNATURE RELEASE AFTER I PLACED MY ORDER. I HAD NO PRIOR KNOWLEDGE OF THIS. NOW THE PACKAGE IS BEING RETURNED TO FLAT TUMMY AND FLAT TUMMY IS REFUSING TO REFUND MY ORDER. THE *** DELIVERY DRIVERS NEVER RANG THE DOORBELL. I HAVE CAMERA FOOTAGE OF THIS. FLAT TUMMY IS REFUSING TO REFUND $99.00: I HAVE EMAIL MESSAGES OF THIS.

  Business Response

  Date: 07/31/2024

  We can confirm we have been in contact with this customer.
  
  As we communicated via email, the State of New York rolled out a new bill on April 22, 2024, which obligates retailers in ** to required to ID individuals when purchasing products intended for, or marketed for, weight loss, weight management, muscle building, etc., as well as any ingredient that might be used for weight loss. As our brand falls under the weight management category, we legally have to send all NY parcels via an upgraded shipping method, which requires an adult signature to receive the package.
  
  As outlined in our terms and conditions, we do not accept returns, refunds or exchanges. These terms would have been agreed to prior to placing any order on our website. The customer missed the postal services three attempts to deliver the parcel on July 26, July 27th and July 29th, which is clearly outlined in their tracking updates on ups.com, and at this stage, the parcel is being returned back to us.
  
  Were more than happy to send a replacement parcel at no-extra-charge. If they're unable to be home to sign for the parcel, not a problem. Were happy to arrange the replacement parcel to ship to an alternative address of the customers choice.
  
  They just need to email us back, so we can arrange things on our end.
  
  

  
  

• Initial Complaint

  Date:06/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number ******* I am writing to express my dissatisfaction with the products I recently received from this company. The items sent to me were set to expire within 2 weeks giving me no time to actually take them, making it impractical for me to use them effectively. products should ideally have a longer shelf life, providing me with time to take them before expiration. The gummies was expiring in 2 weeks at the time I received them as I had been eager to commence my weight loss journey this was so frustrating I even created a video showcasing the products, anticipating a positive experience. I was an early supporter of this company, shopping with them back when they first launched. I even recommended their products to my followers, and some of them made purchases while the video I created was still live.If this matter is not rectified promptly, I will be compelled to request a refund for Order Number *******. The items were received on April 20th, 2024, contrary to my initial statement of two weeks. This short timeframe does not allow sufficient time to utilize the supplements effectively. For reference, I have attached a picture of the delivery.I kindly request your prompt assistance in resolving this matter to ensure customer satisfaction.You have lied to my bank, and I cannot ensure you that I will let this go until it is taken care of. I can kindly ship all your items back to you in the same condition as you sent them to me. I will also write a review to make my 41k social media community aware of this. I tried to address this issue in a polite manner. ********* was not nice at all. And she makes the company look so bad I didnt receive these items for free and thats I felt I was being treated. I will also contact the relevant department to address the issue of settling expired supplements and selling cups with mold in them. I am not going to let this go. I work hard for my money, and no one deserves to be treated this way.

  Business Response

  Date: 06/24/2024

  Hi ******,

  Thank you for bringing your concerns to our attention. We looked into this and can confirm we were first contacted by you on April 22nd. After looking into your order details further, on April 29th, we offered to ship you longer-dated programs at no-extra-cost. We just needed you to confirm which address to arrange this reship to, however, this email went un-answered.

   We want you to have a great experience with us, and we value your commitment to our brand! As mentioned previously, were happy to send you a replacement parcel, however, we just needed you to confirm your address. As soon as you do, well be happy to set up a replacement free of charge.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purchase was made by the end of September 2023 and the supposed delivery date the 4th of OCT. The package was supposedly "lost" after gaslighting me the whole time that it's not. Afterward they stated to resend the package with the same delivery service that initially lost the package and has been "lost" again. No responses no further assistance or support offered afterwards and they refuse to refund me the paid amount of USD164.10.

  Business Response

  Date: 11/06/2023

  We have been in communication with the customer throughout this process. Their originally placed orders tracking ***** *************), states the customer requested the parcel to be redelivered at a later date, though the customer is disputing this. As we determined that the parcel would most likely be returned back to us as the customer was refusing to contact the postal services we agreed to send the customer a replacement parcel at no extra cost to them. We then found out when the customer confirmed their address for their replacement parcel they had it sent to a hotel and did not include their room number upon placing the order, which is most likely why there was trouble with delivery. 

  While we do all we can to help our customers and ensure they are not left empty handed, we also do not tolerate being spoken to in the way the customer was communicating, including profanities and threats. 

  In an effort to ensure the customer was not left without, we arranged a replacement parcel, which was shipped October 24th and according to the **** tracking number, ************** it is currently proceeding through customs prior to final delivery. International delivery is normally anywhere from 2-4 weeks (depending on the local post), so the replacement parcel is well within this timeline. Additionally, the customer lodged a paypal dispute on this order after we had arranged this replacement parcel for them at no additional cost. This replacement is still in transit and showing delivery due within the week.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some stuff from them and I didnt like and you know why? It caused me stomach cramps sever, allergic reaction, nausea, they also forgot to send me an item and contacted them and no one is responding and giving me a refund

  Business Response

  Date: 05/16/2023

  We can confirm we have been in contact with this customer. Our order terms do state that we are not able to provide a refund on any products once they are shipped out from our offices, as they are consumable. We do ensure to list all ingredients in full for all products on our website (***************). We did recommend ensuring with their doctor they do not have an intolerance to any ingredients in our formulas. We can also confirm that our products are gentle and should not be causing these symptoms.

• Initial Complaint

  Date:06/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting text messages with cursing on the message saying wtf im waitin for wtf mean what the *** an is from flat tummy yea I never order from them yes I see there products on line but never ordered now Im being harassed with text messages from them

  Business Response

  Date: 06/22/2022

  We can confirm that anyone can remove themselves from our text and email lists at anytime. We have on this occasion removed all information from the backend of receiving any messages from **.