We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Precious Metal Dealers

Milestone Gold and Silver, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was several days late on my payment and received an email stating something to the effect that I could reach out and work out a payment arrangement without a negative impact to my credit score. I spoke with a man on the phone and scheduled a payment for the full balance with this understanding, however, after the payment was scheduled they reported a late payment to my credit right before the payment posted. When I called I was told to file a dispute, because they dont offer good will deletion. I politely informed them that I was not asking for good will, but rather for them to hold up their end of the agreement. Their solution was to still refuse but submitted a dispute on my behalf. This is not consistent with fair debt collection practices and I want them to honor their end of the agreement and remove the late payment from all credit bureaus.

    Customer Answer

    Date: 04/24/2025

    Better Business Bureau:

    At this time, I have not been contacted by Milestone Gold and Silver, LLC regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Milestone pulled a credit report(Hard)On 12 Feb 2025 I never applied on NY Web site as the person said in broken English said call "credit report" I did Said I applied for credit I didn't

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges for annual fee after I canceled account before new year begin and unapproved Charges for credit protection

    Customer Answer

    Date: 02/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by Milestone Gold and Silver, LLC regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/24. I was approved for a milestone **********. Upon approval it didn't give me any Information after that. Just card arrival in 14days. The thing is I never gave them my address. Their system won't even allow me to review my account. This has just dipped my credit score and this place is a scam

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account does not belong to me ive contacted them before with no resolution saying i owe them over 500 dollars my identity was stolen

    Customer Answer

    Date: 11/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Milestone Gold and Silver, LLC regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a credit card from Milestone in the mail. I never applied for a credit card with them. The card had an interest rate of 36% and an annual fee of $175. with a credit limit of $700.I have credit cards with no balance with credit lines up to 25K. when I called they assured me if i did not activate the card they would not charge the fee and the account would be closed.I felt they had fraudulently opened the account and would not give them any information which was the only way they would log a fraud complaint.I have since opened a fraud claim with the *****

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a credit offer from milestone through credit karma app on Aug 27, 2024- I was guaranteed to be approved or credit karma would pay me *****. I applied and was approved immediately for 500 minus their annual fee. Labor Day holiday passed and on Tues, Sept 3, *********************** the mail and activated some point that day. Today, Sept 5, 2024 I go to add card on my ****** account and it denied it. I tried again making sure I entered everything in correctly and again denied. I called Milestone and at 1st told my balance once I verified my identity. When I told the lady why I was calling she says oh, the account is closed for non activity. I explained I just received the card 2 days prior so how is that non activity. She puts me on a brief hold and returns saying account was closed and opened up fraudulently. I explained to her that it was most certainly not opened up fraudulently, and Im in fact the person who opened it and could give her any information to prove that. Beings they closed account immediately without locking card and trying to reach me theres nothing that can be redone- I believe now its all part of the offer approving people however my credit that Im currently working hard to fix from an ex was hit for the credit chk, new account and now a closed account all for nothing. I think verifying fraudulent activity would be a better way to handle this situation instead of immediately closing someone out.

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DEAR TBOM / MILESTONE CARD SERVICES; I was shocked when I reviewed my credit report and found late payment on the dates below: APRIL AND MAY 2024 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I demand an immediate deletion of this account from all credit reporting agency. I do ask in light of the good standing relationship we have that you remove this 30 day late from my credit report and refund any late fees assessed on my account. Also, I was billed incorrectly under the provisions of FCBA 15 USC 1666b, 1681i, 1692g - Due to these violations and inaccurate reporting i demand an immediate deletions....delete today. I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me a pre-approval offer for an $800 credit limit. I accepted and received the card with a $175 balance for activation fee. I paid that off immediately and planned on saving the card for emergencies. I received a letter requesting a copy of my driver's license and saying the account is on hold. I mailed in the copy of my DL and later received a letter stating the account is closed. This company is scamming customers out of the $175 fee.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a credit card through Credit Karma, whom had an old address on file. Upon getting approved for a Milestone Mastercard, I realized the information on file was wrong. I created and logged into my Milestone credit card account, and updated my information. Weeks later I had not received my card so I called ***************** I was then made aware that my account was on a fraud hold due to the address change. Annoyed, but understanding I followed the steps laid out to release the hold. The company wanted me to mail in personal information including my social security number and account number. I was not willing to do this for obvious identify safety reasons. Instead I was directed to FAX the information in. Which I did. The first time I was told they did not receive the fax. The second time I was told that it was 'too dark to read' and was advised to mail it in instead of FAX. This is absurd that a company would push me to release a fraud hold, by exposing my personal information to greater risk. My account has been active for 2 months, and is not at risk of being closed by them, even though I have attempted to follow the instructions provided as safely as possible. They will not refund the $75 yearly fee in which I had already paid and my credit reflects a hard inquiry for a card I never received.

Milestone Gold and Silver, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.