Complaints

This profile includes complaints for Richard's Paving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Richard's Paving has 2 locations, listed below.

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  Richard's Paving

  7730 Asher Dr Holland Patnt, NY 13354-3600

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  Richard's Paving

  351 Oriskany Blvd. Utica, NY 13502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $10,000.00 dollars cash to have our driveway paved in 2019 within about 8 months in spot the pavement cracked severely we notified Richard in the spring of 2020 he came out said he'd fix it but asked us to wait until the next year so that if it cracked more he would only have to fix it once we agreed to do that the following year we called again and again he asked if we would wait until this year now he won't return our calls or come fix it . The pavement is getting to the point of breaking out and all we ask is that Richard's paving fix it like he told us he was going to do . It has only went this long because he asked us to wait and gave us his word that he would fix it

  Business Response

  Date: 10/04/2022

  The driveway for ******* ***** was paved 3 years ago, at the time of paving the owner was informed the ground was soft and we would not put a second layer of asphalt on it until it had settled. As predicted the driveway developed cracks and the next summer we did return as a courtesy to fill cracks, there is no warranty for binder. This driveway needs to be topped. The owner had drainage put in last year and asked that we come out and repair driveway. This is not our responsibility . 

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18024422, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  Douglas Dailey
  
  We  were not given a contract or a receipt Richard never offered us a contract or receipt Richard gave us a quote and we told him to pave the driveway and we paid him in cash. Richard , my wife and myself were the only ones present when the agreement was made and it was the three of us again when he said that he would take care of the problem but asked us to wait till the next year twice . Richard also said again in the spring of this year that he would come over and repair the problem then he never came and wouldn't answer calls .