Complaints

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early June, I was surfing the streets of Instagram when I came across an ad by Shop Yahaira . Boy she got me fooled. She made it seem like her shapwears were the best and quite comfortable. On June 4th, I made a purchase of a bodysuit and a Strapless bra. Both items were bought in my size. A large bodysuit and a 36D bra. On June 10, they were delivered. I was ecstatic because they were bought for a special occasion on the 16th of June! On the 16th of June, I attempted to try on the bodysuit, it was an epic fail. It couldn't even pass through my leg that's how small it was, even though I bought it in my SIZE! I figured, well let me try the bra... with the bra, I noticed Yahaira sent a hook extension to go with it, and it had straps even though I purchased a strapless bra. First off, the cup size was too small to where my b**** are falling out. Mind you, its a 36D bra which is my size! And the straps were so tight and short. It barely has enough space to adjust compared to what one usually see with bras that has straps. This ruined my special occasion. I paid $165.69 for 2 items that did not meet its expectations. On June 18th, I sent an email to Yahaira and asked to refund the items for a refund. I didn't hear back from them. On the 20th of June, I called their customer service number around ****** and spoke to an agent name *****. She informed me that they do not accept returns or exchange but I can exchange it to anything else in their store. This was not the resolution I wanted and hesitantly agreed. I went on to look through their store, but there is nothing there I wanted. I then received an email from ***** on the same day of June 20th emphasizing their policy. What was stated in the email was what made me realized that Yahaira was making it difficult to return the items. Due to this, I filed a claim with my bank. Yahaira tried to paint me as a thief who is trying to keep the items and receive a refund! FALSE! Since my first email I asked to return.

  Business response

  08/27/2024

   

   

  Hello ******,

  We have always been here for our customers and we always like to listen to our customers but we also have our policies posted on our website at the time of checkout and because is an intimate garment we cannot exchange it once its tried on or used for sanitary reasons even though this is our policy, feel free to send the merchandise back and we can refund you the money. Please send it to our address:

  Shop Yahaira ****

  ******************************************

  *******************************************

  As soon as we receive the merchandise back, we will do the refund. Please keep in mind if you already disputed and the bank already took the money, we cannot refund you. Please make sure you send the garment as soon as possible.

   

  Thank you.

   

  Best regards,

  Shop Yahaira inc.

   

  Customer response

  08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I would like the merchant to provide a shipping label so I may send the items back. The reason being that the sizing chart on their website is completely off. If they were not, the items I bought in my SIZE  would have fit me PERFECTLY.  Also, with the bra Shop Yahaira knows there is a defect with the product which is why they are sent an extension hook to go with it. I usually shop at ********'s Secret for my bras, and not once have I bought a bra that comes with a bra hook extension for the back. This is telling that the merchant is very much aware of a manufacturing defect. Yet, these products are being sold with an unfair policies in place to deny buyers of their hard earned money. As a consumer who decided to spend $165.69 to buy two items in today's economy, means I genuinely and truly wanted the items which was the reason for my purchase. To have the merchant treat me in such an unfair and distasteful manner to the point of insinuating that I was trying to steal from them tells me all I need to know about the people that run Shopyahaira.com. The stress of having to defend myself from an unscrupulous merchant is draining enough. I don't want the items and if they meet my expectations, I would have kept them and never ask for a refund. In my first email, I asked the merchant to have the items returned for a refund. I called them. I did everything correct to solve the issue with the merchant, but instead, they wanted no part of it and were bent on keeping my money and painting me as a thief. Distasteful all around to even make a statement that I said I bought the wrong size which is FALSE! My very first email to them explained how I bought the items in my SIZE! I think I would know my size better than the merchant. Why would they make such a false statement in a bid to keep my money? They don't care about the customer, the money is their only goal! Once the merchant sends me a return label with tracking, the items will be returned. I will take pictures and videos of the items before I return them, and will also post the shipping receipt and tracking information to the BBB. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dont know what this product is made out of but every time I wear it, it gives me rashes that elevate from skin thats been in contact in the areas that contain a type of coating to prevent it from rolling. The other day I felt a bump around my leg and it was a blister! I will never wear this faja again but also, would like to alert others that they may experience an allergic reaction to this product. Additionally the faja still rolls while you have it on!

  Business response

  06/28/2024

   

  Hello *****,
  

  We are truly sorry to hear about your allergic reaction to the silicone. We understand how important it is to find a garment that suits your needs comfortable. All the description information about our garments, including the materials used, is available on our website and we also say it on our commercials. We want to ensure you find the perfect fit from Yahaira's collection, so if you'd like, we can process a replacement for you. You are welcome to choose a different item that does not contain silicone. Please feel free to let us know which item would you like as a replacement, and we will be happy to assist you. Once again we are really sorry for your allergic reaction with the silicone. As you would know that could happen with make up, perfumes, vitamins or any product that touches your skin even to smell but we are here to assist you. We appreciate your patience, please let us know you can choose an item or two items in total up to $110 or less. 
  
  
  Thank you.
  
  Warm regards,

  Shop Yahaira Inc.
  ************ 

  
  

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  

  I just want to be clear that I am not and never have been, allergic to silicone. I appreciate your prompt response and attention to this matter however, I will not be exchanging for any other product that you offer. If you dont find this matter deserving of a refund, then Iin my profession of an emergency nurserecommend that you add a full disclaimer about the type of silicone you are using, so as to avoid any potential problems with your clients in the future. Thank you.  

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  08/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a shaper on July 2 for post-op support 3 weeks after my surgery. I was hoping for a quality shaper to help with swelling and pain. I never got one. After asking two employees about sizing and both said to order medium. Their sizing is way off.there is no way I wear the same as someone 20 pounds lighter. The shaper was TINY. After reading all these terrible reviews and complaints, I freaked out. I was another victim of a scam! I told them it is perfect because they assure us about sizing and we pay for a shaper we cannot use and possibly not even exchange after sending it back. After all of this, I sent it back 7/12 through *** Priority and signature on delivery and after 3 weeks I heard nothing. I had received confirmation of delivery 7/14. I inquired about it and they claimed they never received the shaper. I could not believe it. It shows a Carmala signed for it at the address given to me by the company and they still said no, they did not get the package. After filing an FTC report and BBB review and disputing the charges, I told them I did not want to deal with them ever again. Guess what? They sent me another shaper!! I already had ordered one from somewhere else! Now I have to pay AGAIN to return another item they may or may not receive. If I am charged or not left alone, I will send a cease and desist letter and file a restraining order if I have to. (I work at a law firm). I wish I could get my money back 30 for all I spent at *** sending back shapers, especially one I did not want anymore but I just want them to go away. The stress is not worth it.

  Business response

  08/16/2023

   

  Hello *********, 
  

  We find your message for sure not truthful, we do apologize if the package got lost from you to us and we never received it. We are really sorry for all the things you think about our company. Our company has a very high reputation. We are always here for our customers and this is right now us answering to your emails and messages; we are here still answering you after you talking all the bad things about us when it is not true. We are more than glad to refund you for the garment, once you send the garment back to us. We are going to email you a paid postage label from your house to our warehouse. As soon as we see movement on the postage label, you will receive a full refund on your merchandise. No problem, but please do know that we are here for our customers always, no matter what. We do apologize once again for your experience but that it is not the same experience with hundreds of thousands of customers that we do have.

  We are here for them with the customer service line from 10 am to 5 pm Monday through Friday and social media customer service from 6 am to midnight Monday to Sundays, 365 days a year. That says a lot about of our company.

  How can we be a scam as your previous comments if we are still here answering and you can contact us to his phone number ************ and this email ************************************ and reach out to us through social media at *********** and every single social media account its the same user. How come we are here still answering and we still  sent you a replacement when we got no package back from you and we still believed you and we still resent it to you, how come that is a scam. As per everybody's eyes, this is a responsable company that still replace your item when we never received it back and on top of that we are here answering to you, refunding you the money without giving you any issues.

  Best regards,
  Shop Yahaira Inc.

  Customer response

  08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and even though they are making false allegations about offering to reimburse me or send me an exchange BEFORE I had to complain about them not receiving my return and not offering me anything until AFTER I complained about it, I find that this resolution is satisfactory to me and the matter has been resolved because they finally sent me a return label.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

  Customer response

  09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I had filed a complaint that was resolved (regarding the business refusing to send me a return label because I told them not to send me anything else and to stop all transactions/communications with me after telling me they did not receive my return the first time which I paid for myself with signature required). They ended up sending a replacement item anyway and after complaining here, they sent me the ** code to give ***** Well, they only partially kept their word. They did NOT send notice to Afterpay to refund the rest of what I owed on the returned item. Now it is in collections even after following all instructions given by Afterpay to handle a pending refund that never came. This would not have happened if *********** followed through. I want the remaining $35.90 ($28.40 plus $7.50 late fee) and a letter explaining that their negligence caused this ordeal to Afterpay, Indebted, and to the credit bureaus. I had a limit of about $4,000 with Afterpay and now it is GONE just because of this company. Ridiculous. 
  Refund; Correction to a credit report
  *****************************
  
  
  
  
   
  

  Business response

  10/02/2023

   

  Hello *********,

  Good afternoon! We are really sorry if you passed the limit on your purchase on the payment system you are using. We are really sorry, but we do not control the way you spent your money and that is nothing that has to do with us; we did refund you already. We are really sorry for the package that got lost and you got refunded for it and we took a lost for it. We do not have control on any contract you may have with any credit card or the company you mentioned above. We are complying with the laws here now and this is proof of it. Please note this, this is going to be taken as proof of us complying with the laws.

  Best regards,

  Shop Yahaira Inc.

   

• Initial Complaint

  07/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed my order June 19, 2023, it was out for delivery June 26. I was left a notice that the package had to be signed for , *** ordered plenty of times before and Ive never had to sign for anything. I rescheduled for my package to be redelivered and **** just sent it back to sender. The package was never received therefore never opened , the business will not process a refund.

  Business response

  07/21/2023

   

  Hello ********,

  We hope this message finds you well. We wanted to reach out regarding your recent order. When you placed the order, you selected standard shipping with a signature request. We even sent you a screenshot of your order to confirm this selection. Regrettably, the **** attempted to deliver your package, but they left a note as they could not obtain the required signature. You have the option to reschedule the delivery or pick it up at the local postal office.

  Please know that every package that is returned to us, we will re-ship it without the signature requirement, so every customer receives their orders. We wanted to let you know that we have received your package, and we are eager to resend it to you as soon as possible. However, we require your response before proceeding.  We are committed to providing the same positive and great shopping experience as before. 

  If you have any questions or need any assistant, please do not hesitate to contact us. Thank you for your understanding and continued support.

  Best regards,

  Shop Yahaira Inc.

  ************

  Customer response

  07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 23 I ordered a happy **** no7 for the whooping price (after taxes) of $104.28. Order #*****. I was suggested by their experts the size medium and was assured that although they look small in the packaging, it would be fine. I tried them on thinking it would fit and it didnt. It rolls in the back (even with the straps) because its too small for me. It also cuts circulation on my legs. When I reached out to the business they told me that if I tried it on, I cannot return it. This policy is really bad for business! I understand higiene issues but how are you supposed to know something doesnt fit you properly if you dont try it on? You have people working for you telling you that it looks small but it will fit! This is deceptive sales. They also offered 50% off and never received it. This faja was supposed to be for my wedding in June. Now Im stuck with a $100 loss and a business ghosting me. As a Latina Im upset at this! Shame on Yahaira for taking Latinos hard earned money.

  Business response

  05/02/2023

  Hello *****,

  Costumer satisfaction is our number one goal and for that reason is you would like we can send you a replacement of the same garment in a larger size. Our costumer service team always try to advice each and every costumer based on our set measurement table. However, it is costumers preference on how they'll like the garment to fit. We want you to feel beautiful on your wedding day and for that reason we would like to send you a replacement of the garment and size that you would like.

  Please let us know what solution you would like from us.

  Thank you

  Shop Yahaira Inc,

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern! I purchased from this company a garment, but when it arrived it was not the same as advertised on their website. I reached out explaining the situation and they responded to say that I received an improved garment, and that every two years (which is an incredible coincidence given my time of purchase, exactly 2 years ago) they try to improve their garments. I believe this to be a lie since when I purchased it, it was falsely advertised and when I look at their website now it is still advertised exactly the same way. Furthermore, I find them incredibly deceitful in their response email and I do not appreciate to be taken for a fool; if I received an improved item then it should have been specified to me when I bought it. It is clearly a lie because I had ordered from them the exact same piece a while back prior to this purchase and again after ordering this one, only in black, and those came exactly as advertised each time. I find it incredibly difficult to believe that it was an improved anything. They did not address the issue whatsoever, but instead attempted to deceive me, and the only resolution provided was a coupon so that I may buy more falsely advertised merchandise. I had reached out to them in an attempt to get a replacement for the clearly misleading advertisement. They have 3 colors of this item and the stitching is different on the mocha color. No where on their site, not today, not two years ago expresses this change, and because of this the item does not fit the same. Therefore, it is not what I expected to receive when I placed this order and it is not what I have paid for, and now I am left with an expensive item of clothing that I cannot wear as it does not fit the same! Furthermore, I reached out to them again in response, to express my discontent and I havent heard back in over a week, so now I am also left feeling like theyre ignoring me knowing full well that the previous email they sent was deceitful!

  Business response

  04/12/2023

  Hello ******,

  We would not mind refunding you for the garment that you claim is falsely advertised as long as you send us back our garment. We will make an exception for you even though its been three years (November 12/2020) since the  purchase of your garment Order# *****. But please keep in mind that our garments will keep on improving so the stitching will not remain the same as time goes by. We upgrade our garments to satisfy our costumers needs.

  Please ship to the address below: 
  
  SHOP YAHAIRA INC. 
  ******************************************************************************,
  *************

  Thank you and we hope that you have a great day.

  Best regards,

  Shop Yahaira Inc.

  Customer response

  04/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi,
  
  Firstly, I find your email very condescending and rude. I do not claim anything. It is evidently clear that it is falsely advertised as I have stated and have even highlighted to you by sending you proof. Secondly, I appreciate the offer for a return, especially given the timeframe of my purchase, but would I have to pay for return shipping? Or will you be refunding me the shipping fee? Otherwise, if I have to pay for shipping that hardly seems like a satisfactory outcome for me. I still end up loosing money on an item that was supposed to come to me as described in the first place. 

   

  ***********************
  
  
  
  
   
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After seeing an ad on Instagram, I did some searches to verify the company and thought it would be a good purchase. I ordered a Waist Cincher Happy **** No.7 Triple Layer in January 2021 and paid about $175. It took approximately 4 months to receive my product which was annoying but not the issue. I had thoroughly read the size guide and suggestions on sizing and was confident in my purchase of a size L. I was very upset to find it didn't fit. I called customer service and was told size I had tried it on there was nothing that could be done. I went to the website and left a review that was deleted and just figured the big company won by false advertising that bigger girls could fit this product. Yesterday the ad came up in my Instagram again (probably to ******* people out of money for the holidays) and left a comment recounting my experience. Today that comment has been deleted again. This company is not truthfully sharing customer reviews and experiences. They need to be held accountable.

  Business response

  11/30/2022

  Hello ******,

  Thank you so much for contacting us. We can for sure send you a size up at no extra cost to you and the reason why we always say we can not exchange any underwear or under garment that touches the crotch area is for sanitary reasons because that is how STD can spread and many other diseases. We do apologize for a strict policy that is posted on our website and is also send along with the garment, but we are more than glad to assist you with a replacement with a size up. Please reply which address do you want us to go ahead and send it to you. In regards of the comment you mention you put on our company , are you sure you put it on one of our advertising videos? As you would know Yahaira patented her body shapers and her videos and pictures sometimes are taking by malicious fake companies that *** believe in her and sometimes we do not have control over that; we never delete any comments or any messages. Please understand that Yahaira says it all the time on her social media accounts, if you see my pictures, my videos in a different social media account that is different from Yahaira, please be careful. Why we are saying this, because you might of put any comment or any messages on a video that is not our company ShopYahaira.com. We want you to please understand that is out of our hands and just to show you our top five notch five stars customer service, we are sending you a replacement for a garment that will cost you absolutely nothing just to let you know how much we love our customers. Please reply with a shipping address as soon as possible and we will go ahead and send it to you.

  Best regards,

  Shop Yahaira Inc.

   

  
  

  Customer response

  11/30/2022

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  In response to the claims that I commented wrong page, I can guarantee it was the valid site as seen in the attached screenshot of my IG comment. I didn't have the foresight to screenshot my product review on their site because I didn't imagine it would be censored but I learned my ****** and took this screenshot knowing the company would claim no such comment ever existed.

   

  Either way, maybe I'll get to actually use this one....we'll see - 

   

  ***** ************ *** * ************** ** *****

  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 03Jun22, I purchased two garments from shopyahaira.com (order #******). Per the instructions on the site, I had my measurements and used their sizing chart AND included those measurements so that, per their site instructions, they could select the correct size garments. I even called after placing the order to confirm receipt of the measurements, that the appropriate size would be selected and that my time sensitive order would meet the deadline. One garment fit correctly; however, the other one, swimsuit high waist tummy control set (US$110), was clearly not as described. It was not high waisted, had no tummy control panel or any type of control and was also the wrong size. I contacted them to let them know about the error so that I could either receive the item as described or a refund. I received an insulting email that stated, "We are so sorry for that experience you had to live, most likely you did not notice when purchasing the full coverage swimsuit is also a two piece set but with a very high waist *****. Top and bottom are separate as specified on the website, my guess is probably the item wasn't the best size for you and maybe the next size could've fit way much better since it's supposed to pick everything up until right below de breast line. We would would really like to offer you a 50% discount for your next purchase and it would have up to 6 months to expire in case you want time to think about it. Please give us a call if you have any other question. Have a blessed day! Best, ********". I took some time to calm down and advised them of their error based on both the description on the website and the even more detailed one included in ********'s email. Point blank what I received is not what was described and I want a complete refund of that garment, which I had to replace, and the expedited shipping as I did not receive a completed order based on their own descriptions. They are refusing to refund as requested.

  Business response

  09/16/2022

   

  Hello D. *****************************

  Order# ******

  As per your comment, your mention that we sent you the wrong style and we have taking a screenshot with the name you put on the picture you attached to this complaint and also we put it to the left side and the right side you are going to be able to see the same exact product you mentioned on your comment here on the BBB message, stating the name of the garment you got mistakingly sent to you SWIMSUIT HIGH WAIST TUMMY CONTROL SET you can see it on our website on the right side on the screenshot and you can see the one you received on a leopard print on the left side and you clearly said on the top "was clearly not as described. It was not high waisted, had no tummy control panel or any type of control and was also the wrong size". You mentioned that we sent you the wrong garment and it is very clear that we did send you the correct item. It is a different color because you place the order for the leopard and we make it in white, black and leopard and you order the leopard one. We are more than glad to assist you with an exchange even a replacement in a different style at no extra cost to you but please you must understand that what you mentioned above it is not accurate because we indeed sent you the correct style.

  Please let us know the style you want from our website and we will sen it to you at no extra cost. You can contact us ************ from 10 am to 5 pm East time.

  Best regards,

  Shop Yahaira Inc.

   

   

  Customer response

  09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   Primarily my concerns are:  is this a dollar value match or simply an item match (I spent $110 base price v ~$80 next highest priced item)? Will there be a refund of the price difference? Why would I be expected to pay return shipping, should I choose the refund option, for an item that was wrong and that I already paid expedited shipping for initially? Addressing these concerns would assist in resolving this issue fairly. Thank you.

  ********* ******
  

  
  
  
  
   
  

  Business response

  09/29/2022

  Good afternoon **** ******,

  It is completely a hundred percent up to you. As we mention before, you can choose anything you want from our website and keep the swimsuit or we can refund you the money and we will send you a return label so you can send us back the swimsuit. Thank you and have a great day!

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a product from Yahaira *** based on how they advertise. The product I received is not as described. I reached out to the company 05/13 asking to return their product and have a refund issued. I sent pictures showing the product was faulty and not as they describe/ advertise. I have yet to receive any support or my money back. I emailed them on 05/19, 05/26, 06/02 and again on 06/15. I want this company to issue me a return label for their product and issue me my refund.

  Business response

  06/29/2022

  To whom this may concern,
  
  we have contacted the customer today through email. We had not received her email about this inquiry because it had been forwarded to spam.
  
  
  though we understand that the customer is not satisfied, we cannot offer/issue a refund because our policies state that all sales are final, that information is posted on our website and we also include that information inside each package. the customer's measurements do put her within the measurements for a size medium however, we understand that everyone is different and it appears that for her body type, a size medium fits a little too snug which causes the garment to roll down
  
  
  . In this case, we're able to offer the customer a replacement for a bigger size or different style. Based on the problem that the customer is experiencing with the garment, we recommend one of our bodysuit styles that covers the whole back and has over-the-shoulder straps that prevent the garment from rolling down, if the customer does not want another shapewear, she may select a clothing piece. we are currently waiting for the customer's response so that we can ship out the replacement.
  
  
  Best regards,

  Customer response

  06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I rejected the business response because they are still not willing to provide a refund even though I purchased something based on their advertising and their size chart on their website. Now they are offering another product which is not an acceptable resolution. I am requesting my money back due to them misleading me to buy something based on their information provided on their site. 

   

  *****************************
  
  
  
  
   
  

  Business response

  07/05/2022

  
  
  
  Our size chart is true to size however in this case, though most of the customers measurements put her within the measurements for the size medium it is self-evident from the pictures that she provided us with, that for her body type it would have been ideal to size up for a more comfortable fit. We understand that everyone is different, so we tried to resolve the issue and provide a replacement garment at no extra cost. Still, since she did not want a replacement we have issued a refund to afterpay and they will issue the refund to her. 

  Customer response

  07/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently submitted a complaint with you, but never received a response so I am not sure if the complaint was received. On March 11, 2023 I ordered the Happy **** N 7 double tummy layer from Yahaira, Inc. I received the items on March 18, 2022. I follow all the care and wear instructions on the packaging carefully. I washed the item by hand and hung to dry as instructed. A couple of day later as I was attempting to wear my item I followed the instructions on how to put it on and did so very carefully specially on the mesh. However afre successful and carefully putting it on I proceeded to put my clothes on, I was trying to put my dressy pant on, as I was pulling the zipper on the back up (carefully), the zipper got stuck on the mesh. I attempted to pull it back down carefully so it would not rip the mesh, but I was unsuccessful. The mesh is too dedicate and it got a hole. Of course I panick because the packaging stay they do not accept refund or exchange. However, I dont feel this is fair because I follow all the instructions and carefully wore my item, but the mesh is way too thin and sensitive and it is not fair they charge $90 and this item rip with not even one wear. I was unable and will not be able to use it with a hole on the mesh. I immediately emailed Yahaira, but did not hear from anyone, so I decided to send them another email. I receive a response asking me to give them a call to help me with my concern. I called the next day, however their response was that they will not do a refund or send me a new item because it says on the packaging to be careful with the mesh and that they could only give me a 50% off for my next purchase. So, Im supposed to keep an item that I was unable to use because with the first attempt it got damaged and on top of that they will give me only 50% my next purchase? Im not planning of purchasing any other items from them after this. It is not fair they have those policies knowing that their products would not last.

  Business response

  03/29/2022

  In regards to this complaint, we can replace it. Even if the customer is responsible for the rip or damage to the item, we can always work something out.  It is clear that the customer damaged the garment herself and It is stated on our website and shown in all of our commercials that the mesh is very thin the reason being is so that it does not flatten the buttocks region, we have never stated that the mesh is undamageable because it is in fact a mesh, in order for the buttocks to come out nicely and softly, the mesh has to be thinner than the rest of the garment. Our exchange policy that is posted on our website and sent with every package specifically states "We can exchange the garment(s) if it/they has/have NOT been tried on, stretched, worn, used, washed, soiled or ruined  and  Our policy also states that " all sales are final meaning we do not issue refunds or accept returns". Though we cannot exchange it, we can send the customer a replacement, please let us know if that is okay so that we can ship it out today.
  
  

  Customer response

  03/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *
  
  I accept the replacement. In regards to the Yahaira response, I like to say that yes, I admitted that my pants zipper got stocked on the mesh and ripped it because that is the thirty and I dont lie. However, as I explained I do not feel is fair that because you made the mesh so thin and fragile I loose $90 because I cant wear it and was unable to wear it. I followed all the care instructions as well as following the instructions on how to put the garment in carefully, again it was an accident the zipper got stocked and because the mesh is so thin it ripped regardless of the attempt I made to carefully pull the zipper down without ripping the mesh. Any other company or store will refund or replace the item if that happens because it is customer service and not fair for customers paying that amount of money for a garment that they wont be able to use because it rips on the first attempt. Thank you so much and I will be expecting my product. 
  
   
  
  

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