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Fire & Water Damage Restoration

24 Hour Emergency Services

Odor Removal

Disaster Restoration

De-Humidification

Bio Hazard Cleaning

Mold Remediation

Trauma/Vandalism Cleanup

Carpet & Upholstery Cleaning

Drapery Cleaning

Window & Duct Cleaning

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Business Profile

Fire and Water Damage Restoration

ServiceMaster of the Tri-Counties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

About

About This Business

Fire & Water Damage Restoration

24 Hour Emergency Services

Odor Removal

Disaster Restoration

De-Humidification

Bio Hazard Cleaning

Mold Remediation

Trauma/Vandalism Cleanup

Carpet & Upholstery Cleaning

Drapery Cleaning

Window & Duct Cleaning

Business Details

BBB File Opened:
6/24/1999
Business Started:
1/1/1995
Business Started Locally:
1/1/1995
Business Incorporated:
1/1/1995
Type of Entity:
Corporation
Business Management:
Mr. David L. Patterson, Owner
Ms. Danielle Folk, Office Manager

Additional Contact Information

Principal Contacts
Mr. David L. Patterson, Owner
Ms. Danielle Folk, Office Manager
Customer Contacts
Ms. Danielle Folk, Office Manager
Fax numbers
Primary Fax: (607) 739-7586
Additional Phone Numbers
Other Phone: (800) 339-6471
Additional Email Addresses
Primary: Email this Business

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Industry Tip

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