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Business Profile

Bathroom Design

Posh Kitchen & Baths, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Posh was responsible for a gut renovation of my entire first floor and was paid 197K. There are over 26 different construction defects. Most notably they didn't install structural beams correctly, miss measured the built-in appliance for the island even though having the specs for over six months. I contacted the ****************************** in **************. They have seen the havoc this contractor has caused. In addition, him and his project manager lied several times. I can send more documentation show all the issues. Please help us! Oh I forgot he never got any of the work permitted and blames me for it.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Improper installation of my kitchen cabinets When I refused to pay in full until complete satisfaction ******************* the owner of **** started screaming and cursing at me trying to intimidate me then he tried to **** me into a fight when I refused he stole 5 cabinet doors when he tried to return into my house to take more I asked him to leave. Subsequently we found many mistakes in the installation process. We need our doors to be returned and the contract voided to allow us to hire a contractor to fix the problems.

    Business Response

    Date: 03/13/2023

    Attached please find a letter explaining what transpired along with an answer to ****************** complaint.

    Attachments including proof of the statements I made as well as pictures of the work and support documents will follow as this portal is unable to process of the attachments in one correspondence.

     

    Customer Answer

    Date: 03/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

     We would also like to resolve and have our kitchen completed 

    our request would be to have Posh provide a final amount due reflecting the *************** as opposed to the bumped out cabinets originally ordered then we will like to pay them half the balance upon showing up and reinstalling the doors and fixing all of the incomplete and incorrect items 

    including but not limited to the following 

    the crown molding 

    The corner cabinet and door 

    level the cabinets on either side of the dishwasher 

    replace the 2 doors that are chipping 

    adjust all doors and draws 

    repair /touch up any chips 

    upon satisfactory completion of these items we will pay the final balance 

    please advise if this is a reasonable resolution 

     

    ***********************;

     





     

Posh Kitchen & Baths, Inc. is NOT a BBB Accredited Business.

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