ComplaintsforCanine Corral

• Initial Complaint

  08/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Pomeranian puppy on August 15th. He stopped eating and I had to have him hospitalized on the 20th.The hospital was giving me daily updates the puppy was on an IV but they couldn’t send him home because he still wasn’t eating. They called me this morning and told me he passed away and to call the pet shop. The pet shop blamed me for the puppy passing away and refused to give me a refund. Then only after I told them I was going to file a dispute with my credit card company and call a lawyer they offered a replacement puppy.

  Business response

  09/13/2021

  This customer brought her puppy on 8/15/21. She brought her dog to an animal hospital on 08/20/21. She told the hospital, the dog had not eaten in 2 days and the dogs blood sugar from not eating was 44. The puppy required immediate emergency medical attention. This problem is ONLY because the puppy was not eating. The dog was hospitalized and never recovered from the hypoglycemia. The owner spoke to us on 8/22/21, and discussed how she could not get the dog to eat and now that the puppy died, she wanted her money back. We explained this is a caused problem and she can not get a refund, as she failed to have the puppy eat. We go over in detail for small puppies and I am including the signed form where we discussed it. I told her I would possibly see if we can provide a replacement puppy, as an attempt to provide great customer service, but we would not consider replacing with such a tiny puppy as we were not going to have this situation happen again to another puppy.

  While speaking to her, we discussed why this was not a reason to get a refund, as this is not a medical problem the puppy had. She also shared that even her ten year old son couldn't get the puppy to eat. I was shocked how matter of fact she wanted her money back and did not seem to care this puppy died. We explained that this is extremely sad, as the puppy did not have to die and basically died of neglect. We explained we went over this in detail with her prior to getting the puppy and she even signed a form understanding the higher level of care a small puppy requires and that she was prepared to give the care needed.  She told us she was doing a chargeback and contacting an attorney. I told her I would gladly speak to her attorney as she seemed to not be understanding what I was explaining. She provided me phone number for her attorney on 8/24/21. I called this number and reached a generic answering machine and left a message to contact me to discuss this Mrs. Farrell. Also asked for them to provide their name and what law firm they worked at. We never heard back from her attorney. 

  This is a super sad situation for the puppy. This never needed to happen. Mrs. Farrell needs to take responsibility for the puppy not eating for two days. This puppy did not have any medical issues and this problem was caused by the puppy not being properly cared for.  Since we have been in business for over 50 years, we did discuss possibly offering a slightly larger puppy to her and she declined the offer. 

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had made a purchase on March 8, 2021 micro chip tag and pedigree papers. I had tried to call ****** Corral in Huntington several times with no answer left message and no answer. Husband went and they told him 120 days from purchase. I put in a Dispute with my card ********* and ********* was not getting anywhere with them as will, so they told me to try BBB. So here i am trying to getting this resolved, its been more then 120 days it is 162 days as of today. Please help me get my money back or at least part of it. The amount is for $2,821.75. Attached is a coupon for $500.00, a **** of sale that states ****** days pedigree papers. Thank you for the bottom of my heart. Please help me you are my last resort.***************************

  Business response

  08/20/2021

  Yes, the papers are to be sent within 120 days of purchase as per our signed contract. Unfortunately, ********, did a charge back about 2 weeks after purchase. She told the credit card company that she wanted her money back because we did not give her papers within 2 weeks. When someone does a charge back, the money she paid for the dog was taken away from us until the credit card company determines the outcome. We tried calling her to explain that she would be getting the papers within 60- ********************* our contract. She told the credit card company, we said we would supposed to send within 2 weeks. We provided all the **** of sales and info to the credit card company. After 4 weeks, we got the money returned to us. We then got another charge back. We started the whole process again with the credit card company. The credit card company informed us that we should not release the papers until the issue was resolved with the customer, as this was the second time she was attempting the same thing. We contacted her twice and never heard back.

  If her husband came in, we would of told him ****** days which is standard. The employees in the store wouldn't of known of her papers being held now, due to non payment from all the charge backs she did. If she never did a chargeback, the papers would of come as planned. We were told by the credit card company to not release the papers until she was done filling multiple chargebacks and the money was returned to us. We did try to speak to her, and our calls were not returned. We have her papers in hand, and will be willing to make an appointment for her to come in person and pick up the papers and sign a form that she received them. She is due no money, and filed all the chargebacks falsely accusing us of wrong doing. I also received multiple chargebacks she did to other companies in my envelope from the charge back company, so I think this is a common practice for her. She is due no money.We will gladly release her papers in person, where she will sign she received them. We have NEVER tried to not give her the papers. She tried to not pay for the puppy and tell the credit card company, we violated our agreement, which we did not. 

  Customer response

  08/23/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   To Whom it may concern
  
  In response to the sellers letter, my first dispute wasover a month after the purchase and many unanswered phone calls from ************ My husband did go to the store after our phone call were not answeredand was told that paper would be sent 60
  to 120 days, which was prior to our first complaint. My next dispute came at over 130 days from purchase. Never once did we received acall from ****** ****** This is not something that I commonly do as sellerimplies. As per AKC the chip registration should have been done right away,which was a concern if the dog would of gotten lost it would not been in myname and no reason why the papers would take 120 days to be sent. My husbandand I are willing to make an appointment and sign that we received the papersbut that is all.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  08/26/2021

  I will gladly provide the chargeback where she noted that she was due her papers by 3/19/21, which is 11 days after her purchase. I will also include the other chargebacks we received that were not even from our company, from the card member. The ****** days is when we send papers, unless circumstances happen like chargebacks or stop payments. After the multiple chargebacks we received and each chargeback taking the money she gave us away from us, we were instructed to wait for full resolution. She can contact our manager at ************, to set up an appointment to sign and pick up the papers for her puppy. 

  Customer response

  08/27/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Let me bring this all to light.  I had purchased a puppy on March 8, 2021.  I had made Several calls and left several messages,with no call backs. At this time  I was questioningthe Micro Chip registration, Micro Tag that belong around the dogs neck, and alongwith the pedigree papers.
   ****** **************** I took out a dispute/chargeback two weeks after the purchased, well thats  when I called them, so I guess they didget the phone calls but didnt return them.  Then ****** ***** stated that the money was taken from them on April 12,well that was one month, not 2 weeks, and I guess after many phone calls that Ileft in a month with no contact from ****** ************** did put in a dispute/chargeback, what would youdo, the same I am guessing.  I spoke to ***they said nothing was submitted to them regarding my puppy and no way it shouldtake this long.  *** also told me to takelegal action.  So ****** ***** won the dispute/chargeback,which they received the moneys back on May 14th and wasresolved.  On July  2021 I called my credit card company to see ifthey could do anything else since it is 133 days, and I didnt received anything.  They told me that it was resolved but theywill try to reopen the Dispute/chargeback.  At this point the card company did not give me a temporary credit since itwas resolved on May 14th.  So, for themto say they were told to hold the papers until this was resolved, well it was resolvedMay 14th.  The card companytold me that no credit card company would tell them to hold the papers, especiallysince they had received the money back.  IfI would have gotten my papers within the time frame or a phone call, I would nottry to reopen it up again, which I failed at, they received the money back and Igot no papers.  I am not the only onethey did this to I have proof and will attach it. 
  I had called my credit card company today asking what was sendto ****** ************** had explained thatthey said that they also received multiplechargebacks she did to other companies in my envelope from the charge backcompany, so I think this is a common practice for her, those are the exactwords from ****** *****.  My card companyState that they can not send or mention any information that does not pertain tothis case.   ****** ***** stated that they have the paperat hand and to set up an appointment with them.  Well again I call the *** and again stated that NO papers were sent inregarding my puppy.  So, they have nopaper on their desk.   I was also told bymy ************ and *** again to file legal complaint on them.  I have not mention that the dog that I gotwas a sickly dog it needs to go to the vet several time and cost me hundreds.  They also state that they try to contact me wellthey didnt.  I can ask my phone providerfor any incoming calls from ****** ***** during that period.  I dont think I have to because I am not theonly one that states they dont call back, also attach are complaints fromcustomers.
  See attach for ****** reviews
  
  
  
  
  
  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩