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Business Profile

New Car Dealers

Rockaway Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rockaway Nissan took possession of my 2022 ***** Civic which is currently under a lease agreement. I entered a new lease for a Nissan vehicle, in exchange Rockaway Nissan took possession of the ***** Civic and promised to return the vehicle or purchase it. The insurance was canceled on the ***** Civic on July 31, 2024. To date, Rockaway Nissan has not returned the *********** to the leasing company and I have been getting letters from the leasing company that I am still liable for the car under the lease.

    Business Response

    Date: 11/03/2024

    We have reason to believe this matter has been resolved...but I am available if that is not the case.

     

    Regards,

     

    **** *****

    Compliance 

    *****************

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th 2024 I financed a brand new Nissan Sentra from Rockaway Nissan. They offer to connect me with a legit insurance broker that worked for ***********. I paid $1500 to start the policy. Two weeks later I get an email from progressive informing me that they will be cancelling my policy because it had been flagged as fraud because the broker DOES NOT work for progressive and NOT an employee of any sort to the company. They lied to my face and took my money. I also never received a registration sticker ( my car was probably not properly registered through the **** in the mail and its been months since I purchased the car. When I took these issues back to the dealership they refuse to help me or rectify the issues. I have not been able to drive my car in weeks because of this and I still am liable to pay my car note. I also and facing possible suspension of my license because of the damage they caused.

    Business Response

    Date: 11/03/2024

    We apologize - this business was closed for months and has now been sold.

    If there's something the new owners can help with - we would be happy to try.

    I can be contacted at:

    ***************** ***** *****

    Compliance

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to refund deposit left with sales rept. In November 2023 I left 200. Dollar for a used car. I had to get my lock credit report opened however it was taking time getting through to the department. I then got through with another Nissan dealer with a purchase. I immediately canceled transaction with this company requesting my refund.I was told by the sales representative (*** ******** it's will be mailed. I have been waiting since December 2023 to no avail. I called this afternoon to be placed on a long hold to have the phone disconnected and no one re call. Please help with this company and their unprofessional practice.My phone number is **********.

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3, 2023, I turn in my lease 2021 Nissan Rogue for a 2023 Nissan Sentra. I put down $1520.00 and I promise that last payment for the lease 2021 Nissan will be taking care of. On September 15, 2023, I received aletter from Nissan ******************** that I owe $579.71 on my old lease. On September 16, 2023, I contact ************************** via text that Nissan send me a bill and forward the letter. On September 22, 2023, I reach out to **************, I text me and say a check will be ready in a week. It been 36 days , no resolution to the problem

    Customer Answer

    Date: 11/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 15, 2022, I purchased three sets of warranties upon purchase of my vehicle. I canceled one the same day and the other two the 2nd day. All the warranties were cancelled within two days. To this day, they haven't refunded me any of it, despite my repeated reminder. Because of that, I have also incurred three months of interest payment. I have also wasted several milage visiting the dealership regarding the matter.

    Business Response

    Date: 05/03/2023

    I am alerting staff to your request.

    The money would have been sent to the bank financing your vehicle - are you certain those refunds haven't occurred?

     

    Thanks,

     

    *******************

    Corporate Compliance

    *****************

     

     

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like several others who have filed complaints about this business, I continue to receive junk snail mail from this company despite repeated requests to be removed from their mailing list. They send multiple letters a month, each marked "Final Notice." I have never used them (and will never, ever, use them) - these are purely marketing mailings. I have called them and written to them on multiple occasions and have even visited their location. While they promise to remove me, they never have. I am being inundated with mailings from a company that has now completely turned me off from ever using them - why won't they just honor a very simple request??

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Rockaway Nissan regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rockaway Nissan had sent an email (on 8/11/2022 and 8/18/2022) stating that they were looking for leased or financed vehicles to purchase due to a shortage in pre owned inventory. As I was only 7 months into my lease, I was skeptical of my chances that this was marketed towards someone in my situation. I contacted the dealership by phone to express my concerns but they assured me that a deal could be done and that I should come into the dealership.Upon arriving at the dealer I was introduced to a personable salesperson named *****************************. He spoke to me about my situation and stated that I was not the first person he had purchased a leased vehicle from. He stated that because I was less than a year into my lease, I would have to finance the vehicle in order for him to purchase the vehicle from me. I was promised that I had positive equity in the vehicle and would make money on the transaction. I was assured a multitude of times that, at worst, this would cost me NO money out of my pocket and that the transaction would be seamless. I was then introduced to the finance personnel who prepared the financing for the vehicle. As my lease payment was close to $500 a month, I was shocked to see a new payment of close to $850 per month for the finance. I was assured by ***************************** that I would not make one single payment and that I should just sign and he would take care of the rest. Foolishly, I signed for the vehicle and left the dealership with instructions to return once I received the title from ***. Upon returning home, I found a charge to my debit card for $100.00 from the dealership without explanation as to what this was for or why I was charged.Two painstaking months later (10/03/2022), I was issued and received that title. I immediately returned to the dealership and was told that ****************** was not in and to return on Friday of that week (10/07/2022). I returned Friday only for ****************** to tell me that his wholesaler.. contact for more

    Business Response

    Date: 11/13/2022

    It is our understanding that ********************** concerns were addressed a few weeks ago.

     

    A warranty cancellation and refund of moneys we provided to the consumer.

     

    If this was not the case, please contact me at the info below.

     

    *******************

    Compliance Officer

    *****************

     

     

    Customer Answer

    Date: 11/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    There was no refund issued regarding warranty cancellation as of yet. Furthermore, I still have the vehicle that the dealership verbally promised, on multiple occasions, to purchase. I am still liable for an 850-ish dollar a month payment on a vehicle I did not wish to, but was forced to, finance.  While there was a monetary exchange at the dealership, it does not nearly cover the negative equity in the vehicle needed to make me whole.  

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At 11:15 am to 12:19pm, (service started and ended) I dropped off my 2020 Nissan Sentra for a recall repair and around 12:12 pm I was approach but the front desk receptionist about my car. And she sent me pictures, on why my car couldnt be fix. And the pictures she showed me, WAS UNBELIEVABLY!! I didnt want to believe them. My car was not in the conditions that I took it in. This is beyond unacceptable! I took my car in good condition (outside looking). Now I feel like I'm driving in an unsafe car because who knows what they could of done. I don't even want this car anymore after this experience!! Nissan *************** (***), put a whole scratch on my car to the point the paint came off! *** also, took one of their tools and bent in the corner of my hood (right hand side) of my car, to make it seem I caused that. Now theres a whole gap. Also, when I left-up the hood of the car its touching another part of the car, that it would make noise because its over lapping. My hood is not aligned anymore. Someone HAVE to go to this dealership and do something about this!!! If *** can damage my car on the outside, how do I know it was not damage inside (if the the problem I went there was really touched or loosen) I would never know and I do NOT trust them !

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about October 10, 2022, i went to purchase a vehicle from Rockaway Nissan i put down a down payment of a thousand dollar. i did not meet the approval to get the vehicle i requested my refund back they told me that i would receive it back on my debit card it has been a few days and i have not seen my refund as of yet.

    Business Response

    Date: 11/07/2022

    We are researching the matter.

     

    Please contact accounting department to get further detail.

     

    Regards,

     

     *******************

    Compliance Officer

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle, it was always a cash deal. Several times ****** tried to get me to fiance, and explained they get a commission and would be lower the asking price because of that. I contested, I only wanted to pay cash and did not want any credit pulls. We agreed on a cash sale and *** insisted I sign a nissan document with my personal details in order to buy the car. Later I found out they pulled my credit twice although it was a cash deal, the balance paid on night of the deal was $5,600 September 9, 2022 by credit card. The remaining balance of $16,500 was paid by certified bank check on September 10, 2022. I begged to leave with my old car I was trading in and they insisted I take the new car on September 9, 2022. I was never told they need to soft pull my credit until I pay the balance the next day until after. They hard pulled my credit twice and I was never taking a loan. *** also promised a gas card $20 and a carwash $25. After the sale he then said I could only have one. I was deceived and would like to dispute the two credit checks for a cash sale as I never agreed to a loan or pulling my credit.

    Business Response

    Date: 11/07/2022

    Please be advised that our credit applications are clear on their face - and our efforts to find the best deals for our clientele is part of what makes us different and more consumer friendly.

     

    If you wish to have removal letters sent, please email full legal name, address and date of credit run, along with the last 4 digits of your Social security #, to the email address below.

     

    Thanks,

     

     *******************

    Compliance Officer

    *****************

Rockaway Nissan is NOT a BBB Accredited Business.

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