Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with Rubin & Rothman LLC. I do not have a contract with Rubin & Rothman LLC. They did not provide me with the original contract as requested.

  Business Response

  Date: 09/09/2024

  Good Evening, 

  The ****'s response to the consumer's inquiry is attached. Please do not hesitate to contact us in the event you require additional information or assistance. Thank you. 

• Initial Complaint

  Date:07/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the holder of I debt from a BOA credit card and they put a lien on my home. I took a small loan and paid off over $6300. All the funds have cleared my bank account and I am looking for them to take the lien off my home as I have a P&S for my home on July 23rd. They keep telling me I have to wait 2 weeks to get a paid in full letter to give to my closing attorney. They will not help me move this process quicker, and I even offered to paid for over night shipping for the letter. If they dont remove the lien from my home my sale wont go through.

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was served by this company for a **** of America account file number *******. The total amount due is approximately $3,000. I have made two good faith attempts via telephone to settle this debt with a lump sum on 6/5 with ************************* & again on 6/19 with *******************. I have found their counter offer to be quite out of the norm. I have previously settled debts with six other companies and the debts were settled for 35%, 40.5%, 50% & 55% of the amount due. Four of them I paid out in lump sums and two I entered into payment plans. These six companies were reasonable and within current market guidelines.I offered Rubin & Rothman $1685 in a lump sum which would be 55% of the total.They counter offered at $2800 which would be over 90%.They are laughable.I told them to please set a court date so we can go in front of a judge and **** said he is not a lawyer and he has no ability to do that and the call was over.So now what?

  Business Response

  Date: 07/01/2024

  Good Afternoon, 

  Rubin & Rothman, LLC hereby acknowledges receipt of the consumer's complaint and we appreciate the opportunity to address her concerns. The Firm's response is attached. Please do not hesitate to contact us if you require additional information or assistance. We look forward to the opportunity to assist you further. Thank you. 

   

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they have not recognized my offers to settle the matter with a reasonable agreement nor have they agreed to set a court date. They simply end the response by saying collections will continue as if this gives them some liberty to continuously bully and harass me into an unfair settlement.

  The attorney willfully misrepresents the fact that I did not disclose my financials when in fact, I disclosed all of my financial information in a recorded and subsequent call prior to the filing of this complaint. I am under zero legal obligation to disclose my place of employ and given the firms history and despicable reviews, this will never happen. This firm is shameful and represents exactly why people hate attorneys.

  I look forward to facing them in court if they have the courage to set a date. 

  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/17/2024 Disputing a debt collection and stopping further harassment from this debt collector.

  Business Response

  Date: 05/23/2024

  Rubin & Rothman, LLC acknowledges receipt of the consumer inquiry and we appreciate the opportunity to address her concerns. The Firm's response is enclosed along with supporting documentation. Our response referenced verification of the debt that was mailed to you. Unfortunately, I cannot upload those documents to the portal due to size requirements. Please contact us at ************** if you require additional information or assistance. We look forward to the opportunity to assist your further. Thank you. 

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August of 2023, I called ***** and Rothman, advising them of my notice they served me, as well as the fact that it was served at address where i no longer live, let alone a state, that i do not live in.With this knowledge *** ************************** advised that i get a new york address in order to prevent any furthur issues or problems. With quick rush i contacted my sister and brother who still live in ********, but NOT the 131 fox meadow address. And provided my brother's mailing address to *** ************************** *************, also insisted that my brother can sign the documents, again a questionable statement coming from a representative of ********************************** proper procedure for ************** would have been to kick back the file to ********* **** allowing a ********* to settle the debt directly with ******* for potentially less than what ****************************** stated what itcould be settled for. Albeit it would have taken time for the process to occur, it's the proper procedure which should have taken place, not the latter.Second example.******* first acknowledged there was no settlement created then late reminded her statement after finding the agreement. She said it was Null due to 2 returned payments, payments of which I told ************* I wanted to do $200 usd a month for not the ************************************** to do, just like he forced me to give an address in ********. ******* proceeded to tell me she will honor the oringal agreement settlement even created a new application, showing it was settled for $2,000 usd if I made a payment of $250 usd that day (which we did). We proceeded to make the payment of $250 usd from a **** of America **** account where ******* proceeded to say I only need to make 4 payments of $250 usd dollars toward my initial balance, and that with this $250 usd paid today I would still have another 3 payments of $250usd.

  Business Response

  Date: 05/14/2024

  Rubin & Rothman, LLC is in receipt of the consumer's complaint and we appreciate the opportunity to address their concerns. The Firm's response is attached with supporting documentation. Please do not hesitate to contact us if you require additional information or assistance. Thank you. 

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a debt that I've been garnished 2x's. This judgment is from 2001. This debt is over 23 years old. I was initially garnished and paid *******, **************** After I paid *******, **************** this law firm, Rubin & Rothman, LLC garnished my pay without serving me. The company is violating the New York State statute 23 N.Y.C.R.R. 1.3(b) and the new Consumer Credit Fairness Act and Federal Fair Debt Collection Practices Act 15 USC 1692e(2)(A). They are committing consumer fraud and identity theft because they are following my employment using my social security number, name, and my date of birth.

  Business Response

  Date: 04/18/2024

  Good Afternoon, 

  Rubin & Rothman, LLC is in receipt of the complaint and we appreciate the opportunity to address any concerns. The Firm's response is enclosed with supporting documentation. Please let us know if you require additional information or assistance. We look forward to the opportunity to assist you further. Thank you. 

   

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owe a debt and I have made two payments that were past due, they never called and never sent letters and they subpoenaed my employer for my wages mind you I have tried to work with this company many times on a resolution to pay half of it and they have down right refused and now they wont even speak to me to make another payment arrangement. Never once have they sent paper letters or called.

  Business Response

  Date: 04/01/2024

  Good Morning, 

  The Firm is currently reviewing the customer's complaint and the Firm's response with the creditor. We would appreciate a brief extension. Thank you. 

   

  Business Response

  Date: 04/04/2024

  Good Afternoon, 

  The Firm is in receipt of the consumer's complaint and we appreciate the opportunity to address their concerns. Upon receipt of the complaint we updated our records and notified our client. The Firm's response is enclosed with supporting documents. Our response provides the relief we are providing to the consumer. Please do not hesitate to contact us in the event you require additional information or assistance. We look forward to the opportunity to assist you further. Thank you., 

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved I will be calling to discuss a new payment plan. 
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to the Rubin & Rothman, LLC's letter dated July 18th 2023 in which they allege that I owe money on a debt. I respectfully reiterate my request for verification of the debt. Please provide information concerning: the identity of the original creditor for the alleged debt; any documents evidencing the transfer of ownership of the alleged debt; any agreements for credit made between the original creditor and me; the original account number and any subsequent account number(s) used in relation to the alleged debt; the amount of the alleged debt including each item allegedly charged to the account, when it was charged, and the amount that was charged for each item; and how Rubin & Rothman, LLC determined the amount of the debt that they say I owe. Please include any late fees, over limit fees, default interest rates, membership fees that Rubin & Rothman, LLC counted in figuring out how much I supposedly owe. Additionally, Rubin & Rothman, LLC may email me during my normal waking hours which are 9am and 6pm

  Business Response

  Date: 08/22/2023

  Good Evening, 

  We are in receipt of the consumer's complaint and appreciate the opportunity to address their concerns. A more detailed response to the consumer's concerns has been mailed to the consumer. Please let us know if you require additional information assistance. We look forward to the opportunity to assist you further. Thank you. 

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to the Rubin & Rothman, LLC's letter dated April 13, 2023 in which they allege that I owe money on a debt. I initially responded to said letter via e-mail on April 23, 2023, but I have not received their response. I respectfully reiterate my request for verification of the debt. Please provide information concerning: the identity of the original creditor for the alleged debt; any documents evidencing the transfer of ownership of the alleged debt; any agreements for credit made between the original creditor and me; the original account number and any subsequent account number(s) used in relation to the alleged debt; the amount of the alleged debt including each item allegedly charged to the account, when it was charged, and the amount that was charged for each item; and how Rubin & Rothman, LLC determined the amount of the debt that they say I owe. Please include any late fees, over limit fees, default interest rates, membership fees that Rubin & Rothman, LLC counted in figuring out how much I supposedly owe. Additionally, Rubin & Rothman, LLC may call me during my normal waking hours which are 11:30 AM UTC+8 to 5:30 PM UTC+8. Thank you.

  Business Response

  Date: 05/12/2023

  Good Afternoon,

  Rubin & Rothman, LLC is in receipt of consumer's complaint filed with the Better Business Bureau and we appreciate the opportunity to address his concerns. Upon receipt of our complaint, we notified our client, and commenced an investigation.  I submit the attached response after a review of the books and records maintained by the Firm in connection with the consumer's account. Please do not hesitate to contact ** in the event you require additional information or assistance. We look forward to the opportunity to assist you further. Thank you.