Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name, credentials, and workplace address are listed on this site without my consent. I did not opt in or create this profile. I attempted to contact the company via email to request removal, but I have not received any response. I am requesting that my information be removed completely from your website and not republished.************************************************

  Business Response

  Date: 10/08/2025

  Please be advised that we have removed the complainant's information as requested.

  Customer Answer

  Date: 10/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for the opportunity to respond.
  

  While the business has stated they removed my information, the original listing remains publicly indexed by ****** and still appears in search results. From a consumer protection standpoint, the issue is not resolved if my name and personal information continue to appear in search engines.
  

  A functional removal would require them to:
  - Fully delete or block the page from public access
  - Add a noindex directive to prevent indexing
  - Or submit a removal request via ****** Search Console
  

  At this time, none of those steps appear to have been taken. I appreciate BBBs involvement, but I must respectfully state that the matter is not resolved unless the listing is fully removed from ****** results.

  Sincerely,

  ***********

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********
  
  
  
  
   
  

  Business Response

  Date: 10/09/2025

  We have implemented the removal of the complainant's information and did not find his listing on ****** as he states in his complaint.  Please have the complainant provide a screenshot of the ****** listing he is referring to.

  Customer Answer

  Date: 10/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello -

  I included screen shots of this yesterday and will include two today with ****** statement stating that "You requested that a non-functional page be removed from search results, but the page still exists, and is accessible by ******. Requests to the Remove Outdated Content tool can succeed only when the page is no longer available." for ************************************************.

  Please note: This listing was created without my consent, and I have previously attempted to resolve this directly with no lasting success. I am asking for full removal from all platforms under the businesss control, and for the data not to be redistributed to third-party aggregators.
  The issue remains unresolved. I request confirmation that removal has been completed and that my data will not be sold or re-listed.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********
  
  
  
  
   
  

  Business Response

  Date: 10/17/2025

  We have passed this request over to our IT **** where it is currently being worked on.  As soon as this matter has been rectified we will respond back accordingly.  We ask that you keep this complaint active until then.  Thank you.

• Initial Complaint

  Date:09/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information including my photograph, home address, and personal cell phone number are listed on this website without my consent. I would like my information and profile to be removed from this website.

  Business Response

  Date: 09/29/2025

  We have removed her the complainant's information as requested.

  Customer Answer

  Date: 09/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ***
  
  
  
   
  
  

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel a $189 monthly subscription that I was not fully aware of, no contact information for the company has worked for me to reach anyone. Predatory sales practices by this ********** June ********************************************************************** their magazine. I have been practicing since 2021 and I did not know anything about such an arrangement, so I did not realize that there are significant costs involved on the doctor. After a 20-minute phone call answering interview questions, and being asked if I would like a plaque delivered to me, there was no mention of any costs till the end. The salesperson proceeded to try selling a "Diamond" "Platinum" or "Gold" package all with ridiculous price tags. I then explained that this was not something that I could invest in. I work in academia and do not have excess income I can spend on this, nor was I looking to expand my referrals. I refused any added fees except for being issued on their website, rather than the printed magazine, and the plaque, with my understanding that I did not want any monthly subscription. At this point the salesperson continued on for 10 more minutes trying to convince me to do more while I was just trying to get off the phone and was falling behind on my schedule. 3 months later, I was charged $189 per month since June 10 and a one-time fee of $201.83. This is a total of $768.83 without a single invoice or notification. The only way I caught it was after reviewing my monthly spending last month and tried calling all available numbers for this company without any answer. Since I did receive the plaque, I would just like to dispute the monthly fee. I hope that BBB could help with this.

  Business Response

  Date: 10/01/2025

  A resolution offer was sent to the complainant.  We are awaiting his response.  

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a healthcare provider and my personal information is listed on their site without my consent. I want my information removed from this site.

  Business Response

  Date: 07/28/2025

  We have deleted the complainant's info as requested. 

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to pay a ONE TIME $200 charge for a plaque and a press release. The sales *** who called me did not explain ANYTHING about an ongoing program and membership with monthly charges. My credit card information was stored and fraudulently charged monthly for $195 for the following 5 months. I need a full refund in the amount of $768.49. It is appalling to prey on physicians by phone and then enroll them into programs with useless services (that they have no awareness of) without their knowledge. When i called to request to be refunded, I was advised i must not remember signing up (which is ABSURD because I am 43 with no memory issues and I remember very clearly what I agreed to on the phonecall.) If I am not refunded immediately I will pursue legal action for this fraud. I wish I had looked at this BBB page before agreeing to the one time charge - there are over 70 ***orts of outright FRAUD AND THEFT.

  Business Response

  Date: 07/29/2025

  The complainant went though his credit card company for the bulk of the disputed charges.  He will receive his funds through his credit card company.  We credited the balance of what was originally promised.  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information (name, NPI number, and address) is listed on this nonaccredited website without my permission. I have formally requested they remove it using the email address provided in their site, and the email bounced back as it is not in use.

  Business Response

  Date: 05/14/2025

  We have removed the complainant's information as requested.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business conducted a fake interview for a fake award and solicited money to publish my information in their marketing materials. I found out afterward that there is no basis for this "award" and the website they offer advertising on, Findatopdoc.com is not a validated website or accredited business.

  Business Response

  Date: 05/14/2025

  This matter has been resolved.  The complainant's account has been adjusted accordingly.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a healthcare provider and my personal information is listed on their site without my consent. I want my information removed from this site.

  Business Response

  Date: 05/07/2025

  We have removed the complainant's information from our system.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from this business.Regarding, possibly promoting me on their magazine and offer me the title of the top doctor in the state of *********. After a fifteen minute discussion, I did find it reasonable to committ $998 for a full online profile levels and A top doctor badge, which I could place on my website. After two weeks of non-contact, they contacted me again and stated they were still working on editing, my profile and subsequently charged me another $1,029 for which I did not authorize, and for which no services are rendered for the first $998. I have tried multiple times calling back the company requesting refund, however, they always call for private numbers and are extremely difficult to contact. This is an obvious psuedo-scam and am seeking the return of 100% of my committed capital for lack of services rendered.

  Business Response

  Date: 05/07/2025

  Our representative attempted to resolve this matter with the complainant but he was unwilling to speak over the phone.  A resolution letter was sent to him requesting that he sign it before all adjustments could be made.  To date he has not signed the letter or responded back to us.  We urge him to sign and return the letter or contact our representative at ************** so this matter may be resolved and closed.  Thank you.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  This company fraudulently charged my credit card $1000 for services that I did not ask for and did not agree to. 
  
  I agreed to pay $1000 for a certain marketing package called the gold package. 
  
  Without proper authorization from me, they automatically, again without permission from me, upgraded me to another marketing package for an additional $1000. 
  
  I never authorized that second payment, as those services were never agreed upon. 
  
  They quite literally stole $1000 from me. 
  
  
  They have refused to return the $1000 to me and furthermore, they have refused to close my account and delete my credit card information. 
  
  I am demanding a return of my $1000 and a closure of my account. 
  
  Thank you 
  
  
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 05/14/2025

  As stated in our previous response we sent a resolution letter where upon receiving his signature the requested adjustment will be made to his account.  We urge him to contact *************** at ************** to further discuss.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to pay this company for a one time fee to provide promotional services. They began charging my credit card and unauthorized, ever increasing amounteach month after that.

  Customer Answer

  Date: 04/28/2025

  At this time, I have been contacted directly by Find a Top Doc, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

   

  Although they refunded the money they unlawfully took,I had to go to a lot of trouble and spend a lot of time  to get them to repay me.   That time and effort will never be repaid    I don't want other doctors to suffer the same fate   

   

  ** ******* ******* **