We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dry Cleaners

Angelo Dry Cleaners and Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my Dunhill trench coat for dry cleaning. I warned the shop my coat has leather on collar so that they can clean it with care. The coat came back to me with leather dye all over. The shop refuses to compensate after knowing the price, saying it’s not their problem.

    Business Response

    Date: 04/30/2024


    Dear Mr. **,
    I'm sorry that it has taken some time for me to respond to your complaint. Attached you will find a letter
    from one of our managers, Jim, outlining a potential resolution. In his letter, Jim states that he reached
    out to you, but had not heard back.
    Your statement to the Better Business Bureau ("The shop refuses to compensate after knowing the price,
    saying it's not their problem.") is not accurate. As owner of Angelos, my goal is to have a satisfied
    customer.
    It appears as though standard protocol (following the manufacturer's recommendation) for cleaning was
    applied in this case. As is outlined in Issue No. 295 of the Textile Analysis Bulletin Service (See attached),
    despite the efforts of the cleaning staff following the manufacturers care instructions, dye transfer still
    occurred.
    As was explained by the manager, before we would consider any alternative remedy, we would like an
    opportunity to attempt to take the dye out of the damaged garment.
    Please contact me at your earliest convenience to arrange to drop off your coat.
    Thank you.
    Phil J************

Angelo Dry Cleaners and Laundry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.