Complaints

This profile includes complaints for The A Team Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The A Team Movers LLC

  1808 Hanshaw Rd Ithaca, NY 14850-9106

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  The A Team Movers LLC

  102 E State St Ithaca, NY 14850-5581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/30: Phone call w/Arzani, scheduled move for 7/24, paid $269 deposit and rcvd $805.60 invoice for balance. 6/? : Paid balance. 7/24: Text from Arzani ~9am, giving ETA of 10-11am. Nate (?) calls at 12p, says their truck tire blew, will come 7/25 @ 9am instead. 7/25: Movers arrive ~9am w/much too small a truck. Movers load up and leave ~11; roommate leaves to meet them. Roughly half our stuff is left behind. ~11:30, roommate tells me movers haven't showed. Call Nate; he says he's not with truck and will reach out to check w/them. ~11:50 he says they're lost. He gives me phone for someone who's with the truck; I text a map & directions ~12:10. Movers arrive ~12:30. At ~1pm, roommate calls to say Arzani wants addl payment before finishing unload; I speak to Arzani. He asks for ~$550, we compromise on $400, which he says to pay direct to him via ******. I do so; movers unload & leave. 7/26: Find several damaged furniture items. Text Arzani, he asks for photos. I send them. 8/7: Text Arzani for status. He says he'll check w/insurance and update me same day. He doesn't. 9/3: Text for status. No reply. 9/6: Text for status. He says will check and let me know. He doesn't. 9/11: Text for status. No reply. 9/17: Call Arzani, he says insurance just now told him they need receipts, contract, etc. I send purch dates & receipts for what I can, plus quote. He says I need to send contract, not quote. I reply I don't have it and never signed it. (I was wrong that I never met him, mixed up he & Nate). His next messages, consecutively: he can't help me w/o contract; it's fine if I didn't sign anything; his data says nothing was signed; it's not his fault that I lost it. I say it's not my job to find it, and ask for the insurance info. No reply. ~10/1: Contact NYS Consumer Protection mediation. 10/14: Notice from NYS DCP that company mailing address is undeliverable. Text for status. No reply. 10/28: Text for status. No reply. I want a reply + claim info so I can replace broken stuff.