We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nails

Cayuga Nail Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nails.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So Cayuga nails on the ******* in Ithaca . Let’s start with the nail tech that did my nails every time I went was absolutely amazing and actually seemed like she liked her job. BUT!!!! The last time I went a few months ago they accidentally overcharged me because they got my slip and my nieces slip mixed up. So they charged us both for a full gel Set which is 75$ . I was only there for a fill and one broken nail. So the very nice lady who was extremely busy with a line of inpatient people behind me wanted to refund me 25$ but my niece had already walked away with my purse and seemed like a big ordeal so I agreed to taking a gift card for MY MONEY instead ,because I knew I would be back. Well I went yesterday to spend more money and add to the gift card for a gift ,the person working the front desk told me there was no value on the card. The gift card was still in the wrapper The lady gave to me. I wasn’t upset at first because I figured he would help me try to figure it out. He refused to help me find out who is working that day. I showed him my bank statement on my phone where I clearly was overcharged for a fill and he was very rude disrespectful and made me feel like i was stupid. I told him that I was a regular there and he said I wasn’t because I hadn’t been there in a few months. My financial situation made it so I couldn’t afford to go there for a few months that’s none of his business. I showed him the date that the charge went through on my phone and it clearly says Cayuga nails Ithaca New York he started laughing and says that they’re not open on that day. I said sometimes when a credit card goes through it’s pending for a day so it might’ve been the day before I asked if he could look to see who was working that day so we can find out who messed up my gift card? He said I would have to come back another day because he wasn’t gonna do it. I asked him what day she would be there and wouldn’t tell me. I had proof in my hands and he still refused to help.

Cayuga Nail Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.