ComplaintsforMaguire Automotive

• Initial Complaint

  02/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2015 ****** ******** at the end of November 2022 from Maguire ****** in Ithaca, NY. Shortly after that purchase I noticed the windshield washer dispenser was not spraying onto the passenger side of the windshield. I told my salesman and he advised me to bring it to one of the Maguire locations in Syracuse. I did and they replaced the tubing, saying it was split throughout, something they should have seen during their initial inspection of the vehicle. I was told they couldn't let me have the car back while waiting for the parts to come in as it was a driving hazard. Since then the car has run out of oil twice. I notified Maguire and they required me to bring it back to Ithaca for it to be worked on. Their service department said they couldn't find anything wrong and to tell them if it happened again. It did, a few days ago, so I notified the salesman. He spoke with his manager and the answer he gave was to trade the car out. He needed me to take pictures of the odometer and all sides of the car. I did so and his response was that the dealership would give me $8500 for the car. That means that they expect me to accept $6500 less for what they put it on their lot 3 months ago because they didn't vette the car before selling it. When I originally purchased it the salesman wouldn't lower the price at all because he said he could sell it for their asking price the next week regardless if I bought it or not. This car is a lemon all around and the dealership is still trying to make money on it. I simply want a car that functions as described. The salesman is now saying I should have bought a warranty.

  Business response

  02/27/2023

  To whom it may concern,  Mr. ********** purchased his v ehicle on 11/01/2022 with 81294 miles . On 01/23/2023 with 84281 miles we inspected the vehicle and could not detect any leaks at that time and the oil level was was at the full mark. We would like to perform an oil consumption test to determine if the vehicle is burning oil as it doesn't appear to smoke excessively while running. We do understand that the customer lives a distance from us which makes it more difficult for him. As a good faith gesture we would take the vehicle on trade or purchase form the customer for 12000.00. We feel this is very fair since the customer has driven the vehicle several thousand miles and had in his posseion for three months and have not had the opportunity to run the oil consumption test. Regards,  Dan H*******  General Manager Maguire Imports  ************ *** **** 

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/28/21, I was told I needed new rear brakes and rotors from Maguire ****. The vehicle had 53,880 miles and this was the first time it needed brakes. My previous vehicle was the same make and model, but 4 years older and when I traded it in at close to 60,000 miles, it never needed brakes or rotors. I asked the service representative, who I knew from always bringing my vehicle here, if it would be worth it to take it somewhere else where it would be less expensive. He said it would be cheaper, but I would be getting cheaper parts, so I got the brakes with Maguire for $439. On 8/10/22, I heard squeaking from the vehicle, so I brought it in, again to Maguire. I was told I needed new rear brakes and rotors again. Now, the vehicle had 66,706 miles. They said that the brakes I had put on are warrantied, but not for corrosion, so I would have to pay for them again. I asked for pictures before they were replaced, but I was told they don’t do that. I spoke to a few other guys in service about my displeasure with needing to pay for new brakes. One said, they use salt on the roads here, so they degrade quicker. I said I had been living here since the 90’s and never had an issue. Another person in service said, “if you don’t want to get new brakes every year, move out of New York.” I ended up getting them replaced at Maguire, for a second time, for $696. I asked why the price changed so much and they said, it looks like the parts they used the first time weren’t as good, probably because of supply due to COVID. I said, but the reason I had you do them in the first place is because I was told you used quality parts. I sent a letter to the stores GM, but never heard back. I spoke to the Service Manager for some kind of compensation, but he refused. I spoke to two other Upstate New York **** dealers and they both said there is no reason that I should need new brakes and rotors a year later, unless there was a manufacturing defect, which would be covered under warranty.

  Business response

  01/30/2023

  To Whom It May Concern,  In response to complaint (ID #********) ***** *****, customer brought vehicle in to be diagnosed a year after brakes were replaced on his 2017 ********.  Mr. ******* concern was that of squeaky brakes and our service advisors explained to him with the rust build up on brakes would cause this issue and company refused to warranty this issue because of rust.  I did not receive a letter from Mr. ***** and nor has he had a conversation with my service manager.  I did make the decision to refund Mr. ***** in the amount of $696.24 that he paid the second time he was in to resolve this matter. Please feel free to contact myself in regards to this matter should you have any other questions Thank you for your time Regards, Nayel N. A***** | General Manager Maguire Chrysler Dodge Jeep Ram of Syracuse          ***********************office: ************ **** * **** ************ 

  Business response

  02/08/2023

  afternoon, we have spoken to the customer and the check is in the mail as agreed -thank you , Nayel A***************** **** 

  Customer response

  02/10/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** ***** 

• Initial Complaint

  01/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Nov 4, 2022, I purchased 2019 ****** ******* from Maguire ******* ******. Dealer did not disclose the car had been a rental and in a front end accident verbally or on Terms of Agreement (6), in violation of Traffic & Vehicle Law f-417a. I learned that vehicle had been rental from different state insurance co in Dec 2022. Maguire has offered to give $3-4k back and take care back; I put $12k cash down on the car 2 months ago.

  Business response

  01/27/2023

  Hello, When our dealership sold the vehicle to ******** we did provide her with a vehicle history report and had her sign a form acknowledging that she reviewed it. The history report does show and explain that the vehicle was a prior rental. We still want ******** to be a happy customer though, so we have been trying to work with her dealership in Colorado where she now resides. We offered to help the dealer trade in her car by giving them a few thousand dollars towards the trade to make ends meet and get the deal finalized. When that dealer brought ******** to finance they discovered that she was unable to obtain financing and was unable to sell her a new vehicle. We have tried other options, such as a substitution of collateral with her current bank, but the Colorado dealer will not respond to our inquiries. We wish to help ******** but have been unable to due to obstacles outside of our control. 

  Customer response

  02/01/2023

  Line number 6 on Terms of Agreement, dealer was supposed to check line next to Rental. I signed saying I received (5, I think) AS Brett was printing off ******, which I was never handed or given, I didn't receive it even though I signed I did. As I signed it, Brett said verbally, this car has had one owner, there is nothing wrong with it, or something to that effect. Nobody EVER mentioned it was a rental until I insured it in CO, they told me.   

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought used **** **** in Nov 2021. The following month the electronic stability light came on as well as the check engine light. I called and told woman in the service shop but since the light went off they just blamed the cold weather. Fast forward a couple months and now these lights continue to keep coming on more frequently. I brought the car into the dealership to get looked at and they want me to pay $1700 and wait 2 weeks because it's unsafe to drive. I work from home so I only have driven the car approx. 10,000 and had the car about a year. Their only suggestion is to trade it in for another car at their dealership? Why would I trust theses crooks again? I plan to tell everyone I know not to purchase vehicle there.

  Business response

  11/17/2022

  please see attached response in regards to complaint (ID #********) ******* ******To Whom It May Concern, In response to complaint (ID #********) ******* ******, customer brought vehicle in to be diagnosed after he was told by another service repair shop that they couldn’t do the job, once we diagnosed his vehicle and found the actual problems, parts were ordered the same day.  With the shortage in parts supplies nationally, we relayed to the customer that we have found the parts needed to fix his vehicle and they are showing an eta of 11/21/22 . Unfortunately, this is out of our hands and have advised the customer to park the vehicle until parts arrive and we will get his vehicle in our shop and completed ASAP! We have suggested alternate transportation until his vehicle is fixed as well. I will be more than happy to help this customer should he want to call and we can help the best we can until his parts come in and vehicle is fixed properly. Please feel free to contact myself in regards to this matter should you have any other questions Thank you for your time 

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2018 Jeep from Maguire Chrysler Dodge Jeep Ram of Syracuse. I likely should have seen the red flags when I couldnt get a straight answer from them for 4 days on what my monthly payments were. They wanted me to "come in and sign!" knowing I lived 1.5 hours away and I needed the monthly payments at a certain range to be able to afford this Jeep. Finally a quote of $326/month. I went in to sign and they said "this is the price with a warranty covering this jeep up to 72,000 miles!" I requested the price without this warranty. They refused to give this to me. He explained that where i was getting my loan from wouldn't approve me without the warranty. He also stated "you'll want this in case anything goes wrong it keeps you from paying out of pocket since your starting a family" - as i was clearly pregnant. I mentioned to my loan company how they wouldn't approve me without this extended warranty. False, They did not in fact put those stipulations on approving the loan. I was not given any warranty information until after the contract was signed. Fast forward end of May- it rains out and my car completely malfunctions in the middle of the road shutting off, blowing the horn, unlocking and locking doors- stranded. Maguire Ithaca is within the 40miles per warranty and they tell me its the fuse block. Not covered. I fix it. Dry summer -finally some rain end of July car malfunctions again but once it dries its back to normal. August- rains Malfunctions again now i have no blinkers or high beams. Im told its the Body Control Module. again NOT covered. Im bullied into this "great warranty to help me not pay out of pocket" and nothing is covered. Maguire Ithaca said this warranty always finds loop holes and to reach to Syracuse telling them they sold me a warranty that actually doesn't cover hardly anything. Maguire is a scam lining their pockets vs. being for the customer. How can i have an off road car and when it gets wet it malfunctions yet not covered!?

  Business response

  08/19/2022

  In response to complaint (ID #********) ******** *******, customer purchased her 2018 ***** ******** from us in December 2020 this unfortunately is the first that we have heard of any issues with the vehicle .   I will be more than willing to have a conversation with Ms. ******* and help resolve her issues, but under NO circumstance do we force our customers to purchase anything they aren’t comfortable with.  We offer coverages to our customers to protect their purchase , as it is the 2nd biggest purchase, but these coverages are offered and decided by the customer should they decide to have protection or not on their vehicle to prevent any high cost repairs . 
  
  Please feel free to contact myself in regards to this matter should you have any other questions
  

  
  

• Initial Complaint

  02/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Car I wanted to buy needed a new rim. They provided an invoice and said they replaced it. One of their salesmen, Damien, said "they got the dent out". Manager Tyler assured me it was a new rim. Air pressure sensor came on and took it to Walmart. It isn't a new rim; probably same rim, it looks like they tried hammering the dents out. They told me they replaced the rim late Nov .... They had it for several weeks as it was on backorder. I got the car back in Dec Then the window (pane and mechanism) needed to be replaced. Then their delivery man rear ended my car. Then they took 3 weeks to have it repainted. I've spoken to two different managers, Tyler and Mr Foot. Was promised they'd fix all the paint damage and would install remote start free of charge because of all the customer service issues. But now I'm out $130 for a used rim because they never actually replaced it. I feel like they have never been honest and took advantage.

  Business response

  02/28/2022

  Good afternoon,

  Attached is the invoice for a new wheel Maguire Ford purchased for **** ***** as part of our agreement when she purchased her vehicle.  Maguire Ford also agreed to have areas on the vehicle painted and has been completed.  Maguire Ford also agreed to have a remote starter installed on the vehicle which also has been completed.  In conclusion, Maguire Ford has completed all remedies and repairs agreed upon at $0 expense to the customer.

  Customer response

  03/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Tyler from the dealership called and I returned his phone call around one this afternoon. I explained everything and he said they'd pay for the eBay rim and the mounting cost. The response from Bbb came later this afternoon.
  

  I then called Tyler around 515 this evening to see if anything changed. Tyler reiterated he was going to send the check because "it was the right thing to do."
  
  Regards,
  
  **** *****
  
  
  
  

  
  

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ********** ***     To my dismay and one hundred percent disappointment following an exhausting wait of 6 hrs for my car, it never got repaired. Instead, the service advisor, RJ, told me to junk the car or sell it. He offered myself to get a new car. I told him I am on social security and cannot. He stated the car would cost more to repair it  than it was worth. He gave me a several page invoice of what was wrong with my car. He charged me $345.00 just for a printout if items wrong and labor charges. They never repaired anything. They failed my inspection that was due. Based on a reflector bulb and license plate bulb burned out. Also, he said the emergency brake was bad. I was too exhausted to argue. I paid cash of 345.00 labor. The next day, I took it to a mechanic who stated the emergency brake was not faulty. I myself put the bulbs in and they worked. I had another mechanic repair the items. I already knew what needed to be fixed. I gave Maquire an itinerary of needed repairs. They failed to do so. I called the service manager. He scoffed everything off. I feel was taken advantage of and O feel entitled for a full refund

  Business response

  01/13/2022

  The customer arrived at the dealership at 10 am with two issues and added several other issues to be addressed. The customer was a waiting appointment, and it took the technician to properly diagnosis all the concerns some time.

  Due to the time it took to properly diagnosis the concerns the customers decided to take the vehicle and the service department charged 2.5 hours of time. Our intent was to diagnosis the vehicle and give them the best buying decision for them to make.

  Invest into the car or trade in while trades are high. The customer decided to take vehicle and the diagnosis of repairs and go to another place to have work done, which is perfectly fine. On 1/12/2022 I called 6073986095 several times once I received a letter from the customer complaining about the experience and the phone rang with no message to leave. I responded to the letter with a full refund as it is not our intent to make people feel any other way than valued. 

  I have attached the letter that was sent out to the customer and will aways be here if the customer needs are assistance. 

  Thank you,

  Bill H******

  GM

   

   

  Customer response

  01/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  BBB spoke to customer and the following was relayed:

  The business did issue me a full refund, which I have received.
  
  Regards,
  
  ***** ******
  
  
  
  

  
  

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transaction: 12/15/21 issue: I should have read the reviews before going to this place. I went in for a hood recall on my *********, went there just because it's the nearest, I got it from another dealer with a ***** Pre-Owned Certification about 2 weeks ago. I love the truck! In that 2 weeks, I have been busy getting to know all the buttons and the technology that came with it. So...I was WELL AWARE that everything works perfectly on my truck! After the recall job THEY did...remote start stopped working! Suddenly one of my power window and the moon roof stopped working! Now they want me to pay $365 to fix the problems...PROBLEMS I GOT RIGHT AFTER THEY TOUCH MY TRUCK! How is that fair? The lady just explained "well we didn't touch your doors just the hood"...so they expect me to accept that from the time they released the truck up until I discovered the problems (about 5 hours pass since I went straight to my work) I somehow manage to cause all the malfunctions and broke my power window, moon roof and remote start while driving it back. WOW! No resolution from their end, except if I pay to fix it. They kept on putting the blame on me. The only wrong thing I did was to trust them. This is my second bogus experience with them, the first one was for my *********** ***** since again, they were the nearest certified dealer. But I'm not here for that, back then I didn't have enough documentation, so I let it pass.

  Business response

  12/20/2021

  On December 17,2021 I contacted Mr.******** and he informed me that his ***** ********* was now fixed and he's putting this issue behind him. I offered my help now and in the future which he declined at this point.

  Customer response

  12/24/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******** ********

• Initial Complaint

  11/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them 6 months ago and I was told the car would be fixed and up to date. The car was anything from that since the second day I’ve had the car it need to go back for repairs and now every month since the it has been back sometime more then once a month and when I told them I didn’t want the car anymore to switch it because it was a lemon they would not switch it out for a working vehicle I’m paying the highest warranty they offer and they do not want to abide by it I have rental Reimbursement and I can’t even get a rental I’ve tried to give them a chance and to the work in a reasonable time but instead I call one person tells me my car should be out that day but it doesn’t so I’ll call the next day just for someone to tell me we haven’t looked at it in the past two months I only drove the car for 6 days because it’s been in there

  Business response

  11/22/2021

  Good afternoon, 

   

  In response to the complaint made ID#********, I have spoken to ****** ***** and had a conversation in regards to the issue with his '17 ******** ... we have both decided that it would be best if we traded him out of his current vehicle and into a different one that would suit his needs.  ****** will find the time to come in for us to help him with this process, he said it was Thanksgiving week and it may be best for this to happen sometime next week.  I assured him that we would do everything in our power to make get him in another vehicle.

   

  thank you for your time and please feel free to reach out to me directly with any questions

  Regards,
  
  
  Nayel N. A***** | General Manager
  Maguire Chrysler Dodge Jeep Ram of Syracuse         
  na*****@maguirecars.com
  office: 315-487-6211 x320 | fax: 315-487-2574

• Initial Complaint

  11/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  A price for a car was misprinted and the business refused to honor their obligation of selling it at that advertised price. This was at their Maguire Nissan of Syracuse branch. I called and made an all cash offer and they would not cooperate. I have online photos of the car listed at this price for proof as well.

  Customer response

  11/04/2021

  The original listed price was $13,411 and the car has switched dealers and is now listed at $18,999. 

  Business response

  11/04/2021

  We are very sorry for the mistake. It was simply an input error from our office when they mispriced it. It was a clear human error. Obviously we can not sell that particular car for that price as it is very far below market value compared to similar cars. We strive to be as accurate as possible when pricing any car but human mistakes can happen.  Although we are unable to sell it for the mistake price our General Manager Brandon W****** will do his best to work with you because of the mistake. You can reach him at ************ to talk further. Again we are very sorry for the error and are willing to work with you the best we can. We feel we have a highly competitive price based on market value research. We always try to work with our customers to help them buy cars. Human input errors can occur and we post a legal disclaimer (attached) on our site for clarification. Again if given the opportunity we would like to figure out a way for you to purchase a car. Please call us to discuss options. 

  Thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩