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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 267 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that my expected package was at Fast Track Express - *** on October 4th. Today is October 18th and there is no update available. WHERE IS THIS PACKAGE? That's already two weeks.

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift for my father's birthday I was told by the selling that would be delivered by that date. I live in ****************** and the order was coming from southern **********. It was picked up on the 18th by fast track ************. Who was supposed to take it to the **** for final delivery. I order items all the time and usually receive them in a day or two from LA to my mailbox. Fast track ************* has now had my package for 5 days now. The tracking history says it has arrived and departed the same fast track shipping facility 5 times to and from the same address in **. Now it's two day after my dad's birthday and it's still in **. All they had to do is take it to the post office. I don't understand how they are still in business. Why do people use this company for shipping their products. It's very frustrating.

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YOU SAID YOU HAD MY PACKAGE SINE JULY ***** AND NOW ITS AUGUST ***** AND ITS STILL SAYING MY PACKAGE IS INTRANSIT.

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (#***********) from dhgate on June 16, 2024. It was supposed to be delivered between 7/2 & 7/10. It is now 7/23 and there is nothing under tracking except from the day the item was supposedly shipped (imag* ********). I have no doubt the vendor shipped the original order and I placed a 2nd order (#***********) for the same thing on 7/8. That item will be delivered sometime this week as it had arrived in *******, ** on 7/20 and the estimated delivery date was 7/23-7/28. The tracking number for this order is #************************** (image usps2.png).My order that was placed in June is no where to be found, there is no place to track it on the Fast Track Express website so I called the toll free number to inquire about my package and "there is no one to take your call, leave a message in the general mailbox and we will return your call." I have not received a call back. I want to know what happened to my order with the tracking number listed below. I can't get a refund from the vendor for the my order until August 26. I needed this the beginning of July. (Another order placed the same day a few minutes later was shipped by the vendor using China Post, that order was received on 7/5).

    Customer Answer

    Date: 08/18/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My item has been saying since June 16 it has arrived and departed in *******, ******** multiple times it is now the 30th and it's still in ******* ********. I don't understand why it is taking so long to leave ********. I'm almost to the point that it's not gonna make it here in time for my trip which is July 5 it was supposed to have been here between the 23rd and 25 June

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items from dhgate and they were sent to fast track express, no update besides saying that it hasnt departed from them yet twice.

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from a business. The funds were taken off my card. And I received confirmation from PayPal that the receipt of payment was taken for the item. Now the item is sitting in fast track building in ********** for a week and 2days now. And the **** has no idea as to what is going on.

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2024, and May 26, 2024, I ordered two kits from Aislilfi.com. Both packages have tracking updates that read that the **** is awaiting the packages and the items departed the shipping partner facility. The **** Tracking keeps updating this with the same message every day but no apparent movement of the package to the **** post office location for routing and delivery. Please tell me where my packages are and what the delay is.

    Customer Answer

    Date: 06/24/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This package came from ***** with tracking number at386880735cn and was relabeled and sent without a street address and I was never given the **** tracking number for the package so I have no way to work with **** to retrive my package. The package went back to the return addrress printed on this **** label in *********** ********** not to me. I have written the company in *********** however they have not responded. Contact me and provide the **** tracking number or provide me with an avenue to retrive my package. MY PHONE NUMBER IS ON THE ********

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from **** and upon using the **** tracking app found out fast track express **** was the "shipping partner" involved in delivering my package. Upon review of the package's tracking I've noticed said package repeatedly departs and arrives at the same facility ( fast track express ***** headquarters in *******, ********) through further investing this matter I've came across over 200 people with similar experiences and only about 20 who have had any responses from this business. I want reassurance that I will receive my purchase and for this company to be audited or investigated.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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