Complaints

• Initial Complaint

  10/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i spoke with ******************* approx middle of september 2023, i carefully told him what i needed he said no problem i can help you , what items do you have for inventory , i slowly verbalized every thing i have to move from ct to sc, he gave me a quote of 3300$ for 700 cubic sq ft , he determined with my furniture etc it was 700 square feet now we talked and he sent me over the email like asap to lock me in contract, i felt good about this company not knowing what they really were all about , so within a few days i was packing totes boxes etc preparing for my move , i said let me sure and ask **** about this and that because i did not want any surprises or charged more when it came time for truck to come, *********** ni problem ***** we will take good care of you! well , now the time is getting closer to sept 30 and he says you can have 30 totes 2-3 more over , no big deal no extra charge ok mind you i have sold 3/4 of my house prior to this decision .. so sept 30, three guys come, they start loading up, wrap some stuff and some nothing , my bf and i did a lot prior to them coming.. they took 6.5 hours to load then when all loaded they say, you owe me 1300$ more and we arent going anywhere until you pay!! now im like for what?!! ****** was rude and didnt have straight answer i was very upset and did not budget that much more to pay!!! i called ***** she said yea thats awful sorry i dont know what to say o cant get a hold of ************* must be sleeping ( at 3:30 pm) i text i call no reply nothing!!! i give the EXTRA 1300 and was so upset feeling i got scammed now, I tried to call **** on Monday, October 2. He starts arguing with me on the phone screaming at me counting my totes telling me you shouldnt have had signed the paper. If you didnt agree well all my stuff is on the truck what was I going to do now? I tried to call him all week no answer no reply they get here on Wednesday with our stuff the ************************** the box they didnt take it out. The guys kept saying you owe more money because of the stairs and we know youre going to tip us good said it three times ***** and. the other guy, two expensive ladders missing and hardware to lamps and broken kitchenware!!! now no one wants to make this right no one cares now that they charged me MORE FOR STEPS!! now im up to 4700 when quoted 3300!!! **** and ***** were useless and still have not replaced or tried to satisfy us as customers!! never will. I recommend this company or ever use them again awful sloppy useless and they could care less. All they wanted was the cash I will be reporting this to every company that I can and also taking legal action.

  Business response

  10/12/2023

  Attached is all the signed paperwork from *********************** job.  She had 200 extra cubic feet on pickup, you can see the difference from the inventory when booking and the inventory day of the move.  They were given an additional discount.  All paperwork was signed on pick up.  All boxes were packed by them, therefore, we cannot be held responsible for the broken glassware.  The missing ladders were found and returned.  Claim forms were sent for any additional damages. My delivery driver said there was no 65" Tv, there was a TV but not 65"  *********** called here on numerous occasions after the delivery, cursing **** out and leaving messages cursing us out.

  Show below is the comments log from the latter part of her move

  ********* ******* 10/10/2023 05:20:50 pm ***** lm advising ***** we found ladders and they are being sent out today driver will be in touch ************* 
  

  ********* ******* 10/06/2023 04:49:58 pm ***** her lawyer called (amazingly enough sounds just like her boyfriend who i spoke to earlier) requesting copy of bill of lading. told him it would only be the one signed at pick up, not the signed one from delivery, since that is not back in office yet *************
  ********* ******* 10/06/2023 04:48:17 pm ***** notice everything missing/broken are not on the original inventory she said she only had what was on the inventory and nothing extra Oooops *************
  ********* ******* 10/06/2023 11:25:17 am ***** sent link to csi *************
  ********* ******* 10/06/2023 11:25:04 am ***** 65" tv corner broken tv dead missing hardware to lamps *************
  ********* ******* 10/05/2023 09:59:45 am ***** sent claim forms *************
  ********* ******* 10/05/2023 09:38:42 am ***** has damages broken glass ware and dress drawers don`t close
  also missing 2 ladders one yellow one and one folding/expandable blue/grey *************

  Customer response

  10/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   first off your lying *****.. [Your Answer Here]my receipt shows tv and tv stand also the extra 1300$ added to my bill that was not included in original quote and broken beverage glasses and was charged for THREE dressers when i had TWO one being a womans dresser that i clearly stated it has a mirror included they charged 50$ extra and also i stated a gun case and he documented that on receipt plus the third dresser which there wasnt a third also being charged for stairs when stated clearly when communicating in september with *******************.. i called him numerous times and got no reply and got blown off or never returned the call, on monday october 2-2023 he continued to scream at me at how many totes were put in truck when I questioned the 200 extra cubic feet and prior to the moving day. I made sure that I communicated with **** asking him if this would be any extra charges and he kept saying no ***** we will take care of you..on
   sept 30 2023  ( moving day) and denied it all he told me he would call me back he never did .. i was also charged 50 EXTRA dollars for boxing tv which you can view in these photos I included it is on the left hand side  a brown box. It says fragile.we dont have those boxes nor stickers .. They clearly boxed our 65 inch TV. Also charging extra for the stairs, breaking my kitchen ware and also ladders missing.. they were not very understanding nor helpful to resolve the issue .. they gave me a quote then added more and more money and the movers had the audacity to say to  me we dont mind third floor because we know you will tip us good who says that? that is uncooth and rude.. i am asking for a refund on my broken and damaged property and to resolve this issue in a professional manner .. i do not deserve to be treated like this when i shelled out 4400$ in cash because you dont accept debit at time of delivery.. hmmm and my experience with this company was the absolute worst! **** was all helpful and nice until i signed to use east coast movers then he was *** after he got all that cash.. i am not a happy customer please do whats right !

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here-my quote was stated ******************************* touch with these unprofessional people asking every little detail and they pacified me and said sure ***** no problem we got you!! ******************* who was *** after he got his cash! he said ***** no worries

  we will take care of you i called ONE TIME TO COMPLAIN big difference .. and that was after sept 30th the

  day they packed truck and charged me 1300 and refused to leave until payment was made in addition to 3300$ the original quotedo not exaggerate the situation you know as well as i know that you people clearly avoided me after you over charged me and damaged my goods and also denied  it all.. i was very upset having to come up with .1300$ MORE THAN QUOTED no explanation no call back no answer you said **** was sleeping at 1:30 pm

  on satursqy the day of my move ************ spoke with you-you have caller ID and you chose to ignore the calls after the truck left my home . I left a message stating how unhappy I was and that you all sucked that was my curse word that is the furthest that I went you people did not standby your promise to satisfy your customer, and delivered my goods damaged and charged me extra for stairs totally misleading and then did not want anything to do with rectifying situation and it was not my boyfriend calling my boyfriend had nothing to do with the phone calls. I want what I deserve and that is replacement of a $650 ******* 65 inch HDTV and broken glasses from my kitchen . -also when delivered we got the finalized inventory sheet with the extra things that i was charged more for, those were stated in final, why wouldnt they be? then said we only except cash no debit or zelle made me run around to find a bank once again because now was charged for more money bc of stairs which you consider one flight seven steps!! a normal flight is 12 stairs, and even **** said that when I signed the contract and clearly told him that I was moving on the third floor in a luxury apartment he said no problem  at 10:00 at night to

  seal the deal, this is not the way you do business and continue to mislead people in overcharge them. Ive read many reviews and Im not the first one to complain about being overcharged and being scammed..// i want what i deserve and paid for and that was extra box for a broken tv and a mirror that goes with a womans *********************** knew from day one then they charge 50$ more day of .. i am not happy at all with this company and the way i was treated totally unfair and rude services  then the ladders which valued at 800$ went missing and a

  week later they magically appeared from a truck they overlooked and forgot ha! lets be honest this was not what i signed up for and then have the audacity to start arguing with me ( *******************) oct 2,2023  i was very careful and stated every single piece of furniture i was moving not much at all and i purposely sold 3/4 of my house so i did not have to move alot and pay thousands of dollars .. this was a process that i worked very diligently and hard on to make this seamless and it was thee worst company i ever dealt with . just a big disappointment and its too bad i have to beg for what is right your movers dropped my 2 year old 65 inch tv and dont want to own up to it and replace it.. beverage glasses they dont mean as much to me as this perfect tv that was mine !

  ******* *

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  12/28/2023

  We can go back and forth debating till the cows come home, but it is as I stated previously.  

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The movers came to ** on Monday 7/10/23. We were told it would be 3-7 days to **. They arrived on 7/20/23. Which was 9 days later. Multiple items were missing and several things were broken. The boxes were smashed. Our belongings arrived in 2 separate trucks on that day. The third truck came 4 days later at 6:30 AM without any notice. The management never communicated with us. When we called them they could not tell us where the truck was or when it was scheduled to arrive. We are still missing several items; a ladder, hand truck and dog cages.

  Business response

  08/07/2023

  `Standard delivery is 3-7 business days.

  The third truck went out when we realized some items were left at the warehouse.  I apologize for the fact that you were not notified.  You should have been notified by the office and then the driver enroute.  

  I have sent you claim forms for the damaged and missing items.

  I truly apologize for the miscommunication and confusion you have experienced.

   

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  East Coast Moving Inc originally quoted me $2602 to move approximately 600 cubic feet of my belongings from ** to **. After they had loaded everything on the truck, they increased the quote to 950 cubic feet ($4,042), even though my 10 x 10 x 8 ft storage unit couldn't have held that much stuff. They took advantage of me not being there in-person for pickup and extorted me for over $1200 in additional unreasonable charges. I have pictures of my stuff in the original storage unit, video and pictures with measurements of my stuff on the truck, and pictures of my stuff in the new 10 x 10 x 8 storage unit. They all demonstrate how unreasonable the estimate of 900 cubic feet was. I would be happy to provide this evidence upon your request. There is no way my belongings even take up 700 cubic feet, let alone the 900 they ultimately charged me for. When I did the calculation for how much space my belongings took up on the truck, from direct measurement, it came out to 636 cubic feet. East Coast Moving Inc held my belongings ****** and demanded payment in cash. I have attached an email I sent to ***** at East Coast Moving Inc that details all the times and ways I was deceived and extorted throughout this process. Although all I am looking for is a refund of $1200, they should not be allowed to continue to do business. I have never worked with a company with such unethical and illegal business practices. In addition to the financial hardship, their unethical and illegal business practices and the extortion I experienced have caused me significant emotional distress.

  Business response

  05/30/2023

  *********************** move was over the 600 cf quoted.  We gave her a discount of $478.00 which is equal to 119 cf.   Therefore, the final cubic feet for the job came to 781 cf

  Customer response

  06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [This response is a total lie. I was forced to pay for 900 cubic feet and was only given three meager discounts after the initial quote for 600 cubic feet: $50 when East Coast Moving did not deliver my belongings on the day they said they would, $50 on delivery day when I was still contesting the charge, and $100 by the driver because he wanted to get my stuff off his truck so he could get to his next pickup. Even with these discounts, I was forced to pay $1200 more than the initial quote of $2600. And I still have evidence to prove my cubic footage was nowhere near 900 cubic feet (see attached photos - one is from my 10x10x8 storage unit in PA and the other from my 10x10x8 storage unit in FL). You can see clearly in these photos that my units are nowhere near full. In fact, 900 cubic feet is not even possible to fit in a 10x10x8 storage unit. I can also share with you a video of the measurements of my stuff in the moving truck which shows about 635 cubic feet of contents. The company held my belongings ****** until I paid them the extra charges in cash. *****, who according to *****, is the only person at East Coast Moving who can authorize changes in charges has not answered my emails or requests for phone calls about this debacle. Had he been an upstanding business-person in any way, we would not be using BBB as a mediator.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  06/12/2023

  Total discount given was $478.00.  

• Initial Complaint

  08/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had scheduled for a move for the 30th which was processed and even an advance paid. Suddenly we had a communication form the company that they can not accept credit card payments and that the ** will not honor the commitment. This has left us scrambling again to find a mover. This is totally unacceptable. They wont even pick up our calls any more. The phone number used here is my husbands number just for safety purposes.

  Business response

  08/25/2022

  Our estimate clearly states credit cards are not accepted for the move.  Once the error was caught, we notified you of our payment terms.  It is unfortunate that you could only pay by credit card

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩