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Business Profile

Online Retailer

PeachLift

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for PeachLift's headquarters and its corporate-owned locations. To view all corporate locations, see

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PeachLift has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered clothing products from this company as a gift, the clothes didnt fit so I tried to contact the company for a return/exchange which was well within their 60 day return period, and I never got a response, I sent multiple emails, and no phone number listed to contact, I just want to return the products that dont fit and get my money back to buy elsewhere.

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by PeachLift regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a pair of leggings that had arrived. With an incomplete stitch. I have attempted numerous times to contact customer support with no success. Also direct quotes for their website Highest Quality Materials: We source the finest quality materials for our active wear garments. This ensures your Peach Lift products will continue providing your booty a lift that last for years!100% Satisfaction Guarantee: You have zero risk trying out The Peach Lift. If you are not happy with your order we will send you a free replacement or your money back!Im wanting to product I paid for in a completed form. As well as a refund

      Customer Answer

      Date: 12/26/2024

      Better Business Bureau:

      At this time, I have not been contacted by PeachLift regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my order and the color of the leggings is nothing like the photo and the quality is terrible. I contacted Peach Lift customer service in hopes to get information to start a return and I never got a response. they only have an email no phone number. I tried 2 more times after that and got no response. I want my money back I have no interest in the leggings all I want is to return them. Their website says theirs free returns and money back yet they refuse to respond!

      Customer Answer

      Date: 12/20/2024

      Better Business Bureau:

      At this time, I have not been contacted by PeachLift regarding complaint ID ********.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:11/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of leggings on September 6th, 2024 from The Peach Lift. They arrived September 13th, 2024 and I was not happy with the product. It was poor quality and did not do as advertised. I emailed The Peach Lift for a refund. Since then, I've emailed one more time and filled out the "contact us" section of their website twice. I also messaged their company page on ********. I have not gotten any responses.

      Customer Answer

      Date: 12/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by PeachLift regarding complaint ID ********.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:10/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 pairs of leggings from Peach Lift on 5/30/24, and received them approximately 2 months later. For one, there was no way to inquire about the order once I purchased. I only received a verification email saying they were on their way when I bought them. Two, the leggings were the wrong size so I asked for an exchange by emailing them directly on 7/11/24. I only emailed them because there was no shipping address on the package, or a return slip, or a phone number, and they say on their website you can return within 60 days for an exchange. They also say they will return your email within 24 hours. I didnt receive a response at all. I am willing to receive the leggings again in the right size. I needed a size up from what I ordered. I need:Ultra lift tik tok leggings in a XXL color:dark grey And, Smooth lift leggings XXL color: ocean blue

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am very disappointed in the lack of communication and response with this company. I was unhappy with my purchase on 6/1 and the length of time it took to receive the items. One of the shorts was in the wrong color. I ordered gray and the color is a brown/beige. I also wanted to express my disappointment in the shipping process. I placed the order on 6/1 and it didn't finally arrive until 6/20. The confirmation email specifically states Free Express Shipping (2-7 days). I have tried on multiple occasions and in various ways (website, email, ********* to reach out to the company regarding the process for returns and have still not heard back. There is a 60 day return policy and I feel that you are purposely avoiding a response so I cannot return my items. This company is terrible and I would NEVER recommend them to anyone! All I wanted to do was return my item and get a refund!

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these leggings and they came with holes and rips. The seams do not line up. They quality is very poor. I contacted the company numerous times to receive information on how to return the leggings, to no avail. I have pictures and copies of emails and defective leggings. The company stopped communications with me when I didn't want to exchange my merchandise.

      Customer Answer

      Date: 06/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by PeachLift regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/21/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of leggings on 12/17/2023 with 2 day expedited shipping. I did not recieve the leggings until 1/7/2024. When they arrived, I immediately noticed they're poor quality. One had a hole and the other pair was frayed and would not survive a wash. I reached out to customer and we had 18 back and forth emails responses. I wanted to return them. They offered to refund one. I tried to explain both were frayed and going to fall apart. I never recieced a response after my last email. I filed a charge back at my bank and the claim was denied because Peach Lift said I "never reached out to customer service" despite multiple emails showing proof. I just want my money back. I washed the leggings once and there's multiple holes and frayed seams on both. Their cusromer service number just tells you to email them. Really, really unhappy with how this whole thing was handled. The company lied to my bank.

      Customer Answer

      Date: 04/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by PeachLift regarding complaint ID ********. I reached out to them via email again, twice, and never received a response. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered leggings from this company in November 2023. Upon receipt of item, I immediately contacted company via email to return these ***** leggings. They were very cheap quality and threads on bottom of both legs were coming apart. Company claimed no refunds but their return policy states 60 days. They then decided they would send me another pair which I refused as I wanted to return these and get my refund. They stopped communication. I contacted my credit card company but they were useless. I would like to return these and receive my full refund.

    • Initial Complaint

      Date:02/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order number ***** on January 30th and have not received any shipping information or my order. I have called the number provided for this company & no one answers or returns my call **************. I have emailed ********************************** with no response from anyone. I paid $61.18 for my order and I want a complete refund for my order.

    PeachLift is NOT a BBB Accredited Business.

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