Business ProfileforBush Industries Inc

Following is the message I sent to Bush detailing the broken products and my multiple attempts for resolution; they have not responded: I placed an order for four of your Saratoga Tall 5 Shelf Bookcases in Modern Gray through Amazon on September 8. When they arrived, the boxes and two of the bookcases were damaged/broken. The same day we opened them, we filed a claim with UPS, and their system shows they contacted you. I also sent a message through your on-line contact form on September 26. No response on either attempt. I so looked forward to receiving the bookcases, as an entire room was planned around them. That was weeks ago, and the boxes have been taking up space stacked in our living room. What began as an exciting project has become a huge hassle and disappointment. At this point, I just want my $783.38 back and for someone to pick up all of the bookcases. This is my final attempt to resolve this issue through Bush. I would like the same level of customer service I extend to my own clients. If I do not hear back from you, I will contact my credit card company, Amazon and The Better Business Bureau for assistance. Amazon order ******************* ***.50 Amazon Gift Card Balance 549.72 Credit Card 783.38 Total UPS Claim Tracking Number ****************** (submitted with photos) Sincerely, Shelly Mitchell Roberts